Changing Bolt Rates on the Fly

[Espanol]

 

3 times in a row in two days:

I order a Bolt, accept the fare shown, pay with my card, and when the service is over the driver cancels the charge and charges me a new one for TRIPLE or more of the initial fare.

I will not pay with the card again and from now on I will only pay in cash.

[Danderman123]

2 minutes ago, Espanol said:

 

3 times in a row in two days:

I order a Bolt, accept the fare shown, pay with my card, and when the service is over the driver cancels the charge and charges me a new one for TRIPLE or more of the initial fare.

I will not pay with the card again and from now on I will only pay in cash.

How does the driver cancel the charge in Bolt?

 

Doesn't that just give you a free ride?

[Espanol]

9 minutes ago, Danderman123 said:

How does the driver cancel the charge in Bolt?

 

Doesn't that just give you a free ride?

 

 

I don't know, but they do it somehow. I think that they tell to the company about traffic jam, or customer not in the place and have to wait for him.

 

 

Edited 2 hours ago by Espanol

[CHdiver]

Take it up with Bolt, I think there is a report function in the app somewhere.

[Espanol]

15 minutes ago, CHdiver said:

Take it up with Bolt, I think there is a report function in the app somewhere.

 

Yesterday I ordered a Bolt and at the end of the trip they cancelled the charge and charged me three times as much. I called Bolt and they immediately cancelled the extra charge.

 

Today my wife and I each took a Bolt: one to the bus station and the other to the apartment. Both drivers applied the extra charge.

I called Bolt again but they say they have to check it and it's been several hours.

 

In all cases it was with the Bolt -> Taxi option

 

Previously, Bolt drivers din't accept passengers who pay by card because it seems the company takes more than a month to pay them for the service; now it seems they have discovered a new, more profitable trick.

 

 

Edited 2 hours ago by Espanol

[treetops]

28 minutes ago, Espanol said:

3 times in a row in two days:

I order a Bolt, accept the fare shown, pay with my card, and when the service is over the driver cancels the charge and charges me a new one for TRIPLE or more of the initial fare.

I will not pay with the card again and from now on I will only pay in cash.

 

Are you using Bolt Taxis or another option?

 

The app indicates some cases where additional fees apply so does your receipt show anything unexpected or just a total price?

[Espanol]

8 minutes ago, treetops said:

 

Are you using Bolt Taxis or another option?

 

The app indicates some cases where additional fees apply so does your receipt show anything unexpected or just a total price?

 

 

In all cases it was with the Bolt -> Taxi option

 

They show only the total price of the taxi fare plus 20 baht commision for Bolt.

 

 

When you enter the option to claim the service, you are warned that the price may change if:

 

- There is traffic on the route
- Tolls had to be paid
- I made additional stops during the trip
- I changed the destination in the middle of the journey
- The driver changed the route

 

I suppose that drivers report some of these incidents and the company charges an extra fee. Which in all cases is approximately three times as much.

 

 

 

Edited 2 hours ago by Espanol

[treetops]

5 minutes ago, Espanol said:

I suppose that drivers report some of these incidents and the company charges an extra fee. Which in all cases is approximately three times as much.

 

They would be itemised on the emailed receipt if that was what was happening, according to the app.