6 hours ago, Georgealbert said:

“Why did you block my card? Bloody rogues, bloody thieves!”

 

The simple uneducated man in the video has no idea what a pre-auth hold is and how long it takes for it to 'get released' which will vary based on his bank and a number of other factors.

It is not instant and many of the less intelligent people in the world immediately start screaming about being scammed, calling the police, etc - merely for what amounts to nothing more than a pre-authorisation on a credit card.

 

People should really learn about the payment systems they use.
 

3 hours ago, Jonathan Swift said:

He's from Sri Lanka, not India. So do tell us all about Sri Lanka. You've obviously been all over the world, oh wise one. 

Sri Lanka may be independent but the people are ethnically indian

I act the same when the bloody Indians in Canada charge my card at their hotels.

Bet he didn’t tell the staff about his other 9 mates that had slept in the room.

14,000 baht hold is high

very polite-sounding brit tried to intervene "you shouldn't be shouting like that". 

 

 

When u acting like him u will never win.Calm down and speaking slowly and say what's the problem and things will get solved the nice way.

16 hours ago, Frankie baby said:

The guy was obviously distressed about what had gone on with the credit cards. His emotions getting the better. However, the staff was offering very little help in confirming the mix-up. They seemed very happy for the guy to run out of steam before offering any info.  

Well as he wasn't listening anyway, probably the best thing to do!

Oh how I wish he had been tazed, and then taken to the lock up to calm down for a day or two.

 

Doing this at a cheap motel may have been overlooked, but at the Holiday Inn, they have every right to press charges to the full extent of the law, for causing such a serious disturbance.

On 4/23/2025 at 5:06 AM, Tropicalevo said:

Well done hotel staff.

"If you can keep your head when all about you   

    Are losing theirs and blaming it on you,"

IF. One of my favorite Kipling, and true words .

On 4/23/2025 at 10:21 AM, Frankie baby said:

The guy was obviously distressed about what had gone on with the credit cards. His emotions getting the better. However, the staff was offering very little help in confirming the mix-up. They seemed very happy for the guy to run out of steam before offering any info.  

I have seen a similar argument about a hotel holding credit . It was explained nicely to the gentleman, but he replied that he had waited a few weeks before being re credited at a previous stay. Some people don’t understand the system.

On 4/23/2025 at 8:58 AM, Georgealbert said:

A female relative, dressed in a brown shirt, had arrived two days earlier and asked the hotel to place a credit hold on her card to cover multiple rooms, including the irate man’s. However, when he checked in on 17 April, hotel staff were instructed to use his card instead for the same rooms, prompting a second credit hold of 14,626 baht.

 

If they took the hold off of her card and put it on his, couldn't they have explained this?  Or did they put a hold of both cards?

 

It sounds like they could have handled it better.

On 4/23/2025 at 8:04 PM, Kevbo said:

Sri Lanka may be independent but the people are ethnically indian

No they aren't. Sri Lankans are a completely different nationality made up of different ethnic groups, they speak a different language, practice a different religion (in fact it's Buddhism and the exact same form of Buddhism practiced in Thailand) and they have their own culture.

 

Maybe don't judge an entire group of people based off of one person. Can't you see that the family was trying to calm the man down? Obviously he has some issues but it has nothing to do with his ethnicity. This is like generalising all Australians for some of the things they have done in Southeast Asia.