I paid 10,000 Baht when I moved to the village where I now live (Jomtien), because 3BB had no line here and the cable from the main road to the village had to be installed.
Now the 3BB staff say that the cable to my house is defective and that I have to pay another 10,000 Baht.
But this should only be a normal replacement of the drop cable from the street to my house (300 m).
The service technician came twice; before that, the internet had worked every few hours, but now, since he came yesterday, nothing works at all.
3BB told me that suddenly many people in the village would need a new line.
How do I know that the service technicians are not working together with the external cable service, simply blocking the line in the main computer as if one had not paid, and then claiming that a new cable is required?

I would seek a new service elsewhere before covering the cable expense that 3BB incurs to supply service to the village.  From your description it seems that other 3BB customers are using the same cable that provides your connection.

If other people in the village wants internet over that cable, they should split the cost with you, right? 🤔

I've had intermitant problems for the past 5 weeks, then an outage of 36 hours so I called their complaint center, (not the 1530 number who told the GF 12 hours previously there were intermittent problems in the area) but the 02-100-1100 number where I told (in all honestly shouted at) them that if somebody didn't come out to sort it before 12pm today I was going to inform my landlord that I'm no longer going to pay for the service - Large part of my problem was the account is in the landords name, they paid for it for the 1st 2 years so the extra money was their way of increasing the rent this year.

 

Today at 11am they turn up, 2PM they finally worked out it was a problem with my fibre optic connection to the router, replaced it & touch wood all good since. 

 

Main thing I learnt from this experience is I actually don't need to be paying the 1,028 THB for the service, I can run my laptop, Netflix on the TV & Android TV box from the hotspot on my phone (Pre-paid AIS). 

 

 

Edit: Apologies this was in Wongamat (Pattaya) I did watch them testing the cable on the telegraph poles outside of Tops Daily/Blue Siam if anybody is familiar with the area.  

15 hours ago, robz said:

3BB told me that suddenly many people in the village would need a new line.

Do AIS or True supply anybody in the village do you know? 

Do you have village management you could ask?

On 9/20/2025 at 9:56 PM, SamSpade said:

I've had intermitant problems for the past 5 weeks, then an outage of 36 hours so I called their complaint center, (not the 1530 number who told the GF 12 hours previously there were intermittent problems in the area) but the 02-100-1100 number where I told (in all honestly shouted at) them that if somebody didn't come out to sort it before 12pm today I was going to inform my landlord that I'm no longer going to pay for the service ...

 

Today at 11am they turn up, 2PM they finally worked out it was a problem with my fibre optic connection to the router, replaced it & touch wood all good since. 

 

 

Thanks for this post. I've got the exact same problem. I just moved into a new condo, internet under my landlord name. My internet has been flaky for about a month then last week it went out completely.

 

Calling 1530 number everyday does no good at all. They just say the technician will contact me and fix the problem and guess what? I've never received any call from a technician and my internet has been out over a week. 

 

Good to know there's a complaint # to call: 02-100-1100.