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Thailand The Hub Of World Class Banking.

Featured Replies

I've been using Krungsri Bank as my my main bank for the past 25 years. Today I needed to top up my Kasikorn Bank account which I use for auto debit for the services for my Bangkok house and my Pattaya condo. Guess what? I get the message as from 01/10/2025 Krungsri Banking online banking has ceased and I must use the Krungsri Banking app for future transfers. It gets better, several weeks ago when the banks got jittery my app was closed and I have 250,000 baht in that account. I can fix that up but seriously it appears that Thailand is still a third world banking country. As the old saying goes if you only want to pay peanuts then you will only get to employ monkeys.

5 minutes ago, Mason45 said:

I've been using Krungsri Bank as my my main bank for the past 25 years. Today I needed to top up my Kasikorn Bank account which I use for auto debit for the services for my Bangkok house and my Pattaya condo. Guess what? I get the message as from 01/10/2025 Krungsri Banking online banking has ceased and I must use the Krungsri Banking app for future transfers. It gets better, several weeks ago when the banks got jittery my app was closed and I have 250,000 baht in that account. I can fix that up but seriously it appears that Thailand is still a third world banking country. As the old saying goes if you only want to pay peanuts then you will only get to employ monkeys.

I can't share your experience, using this mentioned app successful for the last 5 years

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53 minutes ago, newbee2022 said:

I can't share your experience, using this mentioned app successful for the last 5 years

I'm not being critical about Krungsri Bank but why did they need to cease online banking and why did they need to close down my Krungsri app. Krungsri needs to drastically up grade their system and employ highly qualified people who can get their system up to World standards. It simply won't happen as Thai business always takes the easy way out.

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15 minutes ago, Mason45 said:

I'm not being critical about Krungsri Bank but why did they need to cease online banking and why did they need to close down my Krungsri app. Krungsri needs to drastically up grade their system and employ highly qualified people who can get their system up to World standards. It simply won't happen as Thai business always takes the easy way out.

 

They would rather inconvenience their customers than inconvenience themselves. People think the service in Thailand is “good” because they are obsequious and smile and wai and make a big deal out of everything they do for you, but that isn’t actually good service is just putting on a show. Good service is getting out of your way, being invisible yet effective. 

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25 minutes ago, Everyman said:
45 minutes ago, Mason45 said:

I'm not being critical about Krungsri Bank but why did they need to cease online banking and why did they need to close down my Krungsri app. Krungsri needs to drastically up grade their system and employ highly qualified people who can get their system up to World standards. It simply won't happen as Thai business always takes the easy way out.

 

They would rather inconvenience their customers than inconvenience themselves. People think the service in Thailand is “good” because they are obsequious and smile and wai and make a big deal out of everything they do for you, but that isn’t actually good service is just putting on a show. Good service is getting out of your way, being invisible yet effective. 

 

Agreed....   Thai banks are restricting or pausing some online banking services due to new security rules imposed by the Bank of Thailand (BoT) in 2025. These rules aim to combat online scams and require banks to implement stronger customer verification measures, including facial recognition with liveness checks, device registration, and tiered transaction limits.

 

Banks are limiting certain functions while they upgrade systems, integrate biometric verification, and ensure compliance with these security mandates. Customers who cannot complete the new verification steps - such as foreigners without Thai IDs or older devices incompatible with online Apps are finding online transfers restricted or blocked - the banks don't care !!!..

 

These changes are closely tied to Thailand’s Personal Data Protection Act (PDPA), which classifies facial biometric data as sensitive personal information.

 

Banks must now obtain explicit consent, store data securely, and minimise processing to stay compliant. Enforcement of the PDPA has increased, adding legal pressure on banks to implement facial ID verification correctly and this only works with Thai ID's...  As a result, users are often required to visit a branch with ID documents to revalidate their accounts, especially foreigners... 

 

Its all under the guise of fraud prevention and regulatory compliance - but in reality, there has been very little in the way of framework accommodating the many foreigners who live and work in Thailand.

2 hours ago, richard_smith237 said:

dding legal pressure on banks to implement facial ID verification correctly and this only works with Thai ID's... 

Could you explain this comment please?

SCB have just added facial recognition for foreigners and I thought most of the other major banks already had it in place? (all be it Bangkok Bank's has issues if all the posters on here are to be believed)

4 hours ago, Mason45 said:

I get the message as from 01/10/2025 Krungsri Banking online banking has ceased and I must use the Krungsri Banking app for future transfers.

It has been mentioned in several other threads going back over a month that some people were able to move to Krungsri Business - without having a business and keep online access. A mention or 2 in here

Agree it is poor if they didn't give any notice to existing users. For all their faults at least SCB did that.

3 hours ago, Mason45 said:

why did they need to close down my Krungsri app.

Better ask them, they didn't make the app unusable for everyone, perhaps they had a good reason in your case.

4 hours ago, Mason45 said:

can fix that up but seriously it appears that Thailand is still a third world banking country.

 

You think?? 😆 

Try getting your money from one of your local bank accounts to another at a different bank (not using SWIFT, etc.) In most countries you'd just fill out a form to transfer from bank A to bank B, but here you have to withdraw the money at bank A, then deposit it with your account at bank B. (In addition, you'll have to show your ID at bank B to make sure that you're the one depositing money in your account, and not someone else...) 19th-century banking at it's best... 😆 

2 hours ago, topt said:
4 hours ago, richard_smith237 said:

dding legal pressure on banks to implement facial ID verification correctly and this only works with Thai ID's... 

Could you explain this comment please?

SCB have just added facial recognition for foreigners and I thought most of the other major banks already had it in place? (all be it Bangkok Bank's has issues if all the posters on here are to be believed)

 

This was a couple of years ago when NDID came into force.

 

If banks are now accommodating foreigners with similar ID schemes without maximum daily transfer fees (i.e. just like Thai's can who have gone through the NDID process) then great.

 

So... Does SCB's facial recognition simply allow a foreigner to use their App ??... or is it the same level of security as NDID - i.e. not limited to <50,000 baht per transaction and 200,000 baht per day ???

 

 

9 hours ago, richard_smith237 said:

So... Does SCB's facial recognition simply allow a foreigner to use their App ??... or is it the same level of security as NDID - i.e. not limited to <50,000 baht per transaction and 200,000 baht per day ???

Appears to be the latter from the link below - 

Certainly I could continue to use the app without facial rec and did so on Tuesday. 

 

On 10/1/2025 at 6:16 PM, Mason45 said:

I've been using Krungsri Bank as my my main bank for the past 25 years. Today I needed to top up my Kasikorn Bank account which I use for auto debit for the services for my Bangkok house and my Pattaya condo. Guess what? I get the message as from 01/10/2025 Krungsri Banking online banking has ceased and I must use the Krungsri Banking app for future transfers. It gets better, several weeks ago when the banks got jittery my app was closed and I have 250,000 baht in that account. I can fix that up but seriously it appears that Thailand is still a third world banking country. As the old saying goes if you only want to pay peanuts then you will only get to employ monkeys.

TTB also has no Internet banking. Only the app.

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On 10/2/2025 at 2:12 AM, StayinThailand2much said:

 

You think?? 😆 

Try getting your money from one of your local bank accounts to another at a different bank (not using SWIFT, etc.) In most countries you'd just fill out a form to transfer from bank A to bank B, but here you have to withdraw the money at bank A, then deposit it with your account at bank B. (In addition, you'll have to show your ID at bank B to make sure that you're the one depositing money in your account, and not someone else...) 19th-century banking at it's best... 😆 

I have no problem transferring money between banks online.

On 10/1/2025 at 11:12 PM, StayinThailand2much said:

 

You think?? 😆 

Try getting your money from one of your local bank accounts to another at a different bank (not using SWIFT, etc.) In most countries you'd just fill out a form to transfer from bank A to bank B, but here you have to withdraw the money at bank A, then deposit it with your account at bank B. (In addition, you'll have to show your ID at bank B to make sure that you're the one depositing money in your account, and not someone else...) 19th-century banking at it's best... 😆 

I can't agree with that, although in your case it may be correct. I transfer money between my two banks without any problems using the app. Sometimes two or three times a week. I also transfer money between my personal Thai A/C, to the Thai Business A/C and back again, on occasions without any problems. 

The banks here are on par with those in the US back in the 70's and 80's.

 

But US banks haven't eliminated their website platforms. Banks here like SCB have done just that.

 

Banking here is pure hell.

Can't comment for myself, as don't use, except for Imm.   In every month, out every 3rd month.   Limited features due to USA rules.

 

Wife is quite happy, as am I, as they call and inform her when to move money around to avoid taxes, which would add up to quite a bit per year.   No probs for her transferring funds, paying for things, along with unsecured CC issued (Visa), even though unemployed.  She doesn't hold any loans with any banks.

 

Interest sucks, but that's banks worldwide and why I never used them, except back in the '80s' for a couple mortgages & lines of credit for investing.  They are what they are, and smart people don't use them, or keep money in them, when alternatives are available.

On 10/1/2025 at 7:25 PM, Mason45 said:

I'm not being critical about Krungsri Bank but why did they need to cease online banking and why did they need to close down my Krungsri app. Krungsri needs to drastically up grade their system and employ highly qualified people who can get their system up to World standards. It simply won't happen as Thai business always takes the easy way out.

They have migrated to Krungsri biz online.

If you have an ATM card, you can register online and start using instantly.

If not,  apply at the branch

 

https://www.krungsribizonline.com/BAY.KOL.Corp.WebSite/Common/HowToApply/HowToApply.aspx

 

https://www.krungsribizonline.com/BAY.KOL.Corp.WebSite/Common/Login.aspx?language=en

Cost cutting exercise like banks are closing branches down, in the modern world face to face banking will become obsolete as will cash payments, Even the food carts now have QR Codes to accept payment.

On 10/1/2025 at 1:16 PM, Mason45 said:

I've been using Krungsri Bank as my my main bank for the past 25 years. Today I needed to top up my Kasikorn Bank account which I use for auto debit for the services for my Bangkok house and my Pattaya condo. Guess what? I get the message as from 01/10/2025 Krungsri Banking online banking has ceased and I must use the Krungsri Banking app for future transfers. It gets better, several weeks ago when the banks got jittery my app was closed and I have 250,000 baht in that account. I can fix that up but seriously it appears that Thailand is still a third world banking country. As the old saying goes if you only want to pay peanuts then you will only get to employ monkeys.

SCB did the same some years back – closed web-based Internet banking, only smartphone app available – probably because most Thais use a smartphone rather than a computer. I was in a bad mood – I like the bettwer over view on a large screen – but by time got used to use the simplified app instead; I had no alternative if I wish to keep SCB as bank. Bangkok Bank luckily stil, has a web-based Internet-bank. My European bank has also simplified their web-based Internet bank, so it's more like an app – also irritating, but I have to live with it – more and more people use smartphones and apps instead of table top computers.

6 hours ago, Card said:

TTB also has no Internet banking. Only the app.

 

Thailand, being a developing country largely skipped a lot of things we do/did in the west:

 

Internet banking was never really big here...most Thais don't own computers or laptops (they can't afford them), so when smartphones came out, mobile banking became popular to the point that many banks, including SCB, have now scrapped internet banking. Their mobile banking apps quickly became more sophisticated than their internet banking portals, and since very few people used internet banking (mostly just farang I guess) it was eliminated over a year ago without any fanfare and other banks have since done the same.

 

Due to low incomes / difficulty in accessing credit, credit cards never became very popular in Thailand. The urban middle and upper classes nowadays tend to have one, but probably no more than 15-20% of the entire Thai population has access to a credit card and most establishments that accept them, are corporate owned. Very, very few non-corporate owned businesses accept credit cards in Thailand, hence why someone who's trying to charge their way through the country will, at best, be able to use their card at fewer than 50% of establishments and barely any in remote and rural areas, except for 711s and gas/petrol stations (and then not everywhere either). Credit cards are more widely accepted than 20 years ago for sure, but it's a far, far cry from the west or even Malaysia, where at least in peninsular Malaysia, cards are very widely accepted.

 

Instead, QR codes are all the rage here and have become so popular that there are now a small, but increasing number of QR code only businesses, which accept neither cash nor cards. So far, these seem to be limited to small tea shops selling Taiwanese style bubble tea and similar, but over time, expect Thailand to follow China and accept only QR codes at many businesses.

 

Checks (cheques) - were never a thing here. Account transfers, now via QR code, quickly replaced them. 

 

Deposit ATM machines and ATMs which offer the possibility to transfer money, top up your phone balance and even pay bills all became popular before mobile banking and now work in tandem; most people thus use one or the other, although increasingly, it's just phone banking apps nowadays as nearly everyone with a bank account will have one and also, many ATMs have been removed in recent years. 

On 10/1/2025 at 11:12 PM, StayinThailand2much said:

 

You think?? 😆 

Try getting your money from one of your local bank accounts to another at a different bank (not using SWIFT, etc.) In most countries you'd just fill out a form to transfer from bank A to bank B, but here you have to withdraw the money at bank A, then deposit it with your account at bank B. (In addition, you'll have to show your ID at bank B to make sure that you're the one depositing money in your account, and not someone else...) 19th-century banking at it's best... 😆 

I just did transfers from my Bkk Bank to Siam and the Pink Government bank with no problems at all. Can do it online or using the app.

On 10/1/2025 at 7:46 PM, Everyman said:

 

They would rather inconvenience their customers than inconvenience themselves. People think the service in Thailand is “good” because they are obsequious and smile and wai and make a big deal out of everything they do for you, but that isn’t actually good service is just putting on a show. Good service is getting out of your way, being invisible yet effective. 

I totally agree.

On 10/1/2025 at 6:16 PM, Mason45 said:

I've been using Krungsri Bank as my my main bank for the past 25 years. Today I needed to top up my Kasikorn Bank account which I use for auto debit for the services for my Bangkok house and my Pattaya condo. Guess what? I get the message as from 01/10/2025 Krungsri Banking online banking has ceased and I must use the Krungsri Banking app for future transfers. It gets better, several weeks ago when the banks got jittery my app was closed and I have 250,000 baht in that account. I can fix that up but seriously it appears that Thailand is still a third world banking country. As the old saying goes if you only want to pay peanuts then you will only get to employ monkeys.

 

You are falling into the fact that they are after the farang bit.  I am convinced that there are only 2 types of farang that the government even knows exist: those that are tourists coming into blow their money on hotels, bar girls, and massage, and those that overstay.

 

The banking issues, as best I understand it, are due to the number of fake Chinese accounts that have popped up.  The Chinese government wants their money back lol

 

As to apps and online banking, I use Kasikorn and have to 15 years no issues at all so far.

 

As t your issue have you gone into the bank and talked to the manager or senior staff?

Many Thai banks have started deprecating access to their websites for online banking, primarily as a security measure. Mobile access is generally more secure because banking apps are tied to a specific device, often linked to phone numbers, and usually require biometric verification for access and large transfers. These security measures are much harder to implement on a desktop computer or laptop. This approach also allows banks to focus their resources on improving mobile apps rather than maintaining two separate online banking platforms with different development teams.

 

On a personal note, I’ve already gone through the face scan setup for accounts at four major Thai banks where I hold accounts, and I’m not Thai. It seems that most major banks now offer this facility to foreigners as well.

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