Just added my Australian bank accounts and superannuation accounts in 5 minutes....Bangkok bank and SCB nup....Firstly Bkk Bank have an in app face scan thing. Turn to the right slowly, show your teeth, blink 3 times slowly. It times out in less than 10-15 seconds. I called the bank and they said need go outside strong light, bare background....I asked them if being a foreigner was the problem with face scan? No foreigner same same. As far as I know I am not registered at the bank for face rec. Anyway photos outside made no difference. The issue is the length of time they give you to complete the exercise, and I was doing it quickly. SCB next.....they just came up with a message straight away said if you are a foreigner you need to go to the bank in person...fail

Anyone had the same experience lately? I know there was a lot of kerfuffle about a year ago but I haven't revisited it lately. Something about foreigners can only transfer up to 50k a day (or transaction?) if no face recognition registered...or foreigners couldn't register anyway....or something. Any help appreciated

2 hours ago, Kenny202 said:

As far as I know I am not registered at the bank for face rec.

That would be a problem with Bangkok Bank. I had to go to my branch way back when this all started to get my picture taken.

When you say you added your Australian accounts do you mean they had a requirement similar to the Thai ones, or were you just securing your phone access to them behind facial recognition?

17 hours ago, treetops said:

That would be a problem with Bangkok Bank. I had to go to my branch way back when this all started to get my picture taken.

When you say you added your Australian accounts do you mean they had a requirement similar to the Thai ones, or were you just securing your phone access to them behind facial recognition?

I actually got Bkk bank sorted....I have to take my glasses off for the facial recognition shot and hence cant see the prompts :-) I was relying on my 10yo son to tell me what I needed to do....he was saying turn head only left....not left then right. Tried it again with Mrs this morning and first time got it. I hope they forgive me for cursing them all day yesterday lol. The other bank no choice but to go in the branch...they say they have no record of my face scan at the bank and now I think of it don't think I have done it at their bank yet

I had to go to both BBL and SCB for face-scans.

Reps spent ~ 20 minutes trying to get a successful scan. They finally gave up, and a supervisor took a still photo and then "approved" my "status" (at both banks).