Locked out of my laptop (Dell XPS 15 Touch), can not log in at its login screen.

Try booting up in SAFE MODE, by holding F8 (I think) as it boots. See what happens.

 

https://www.dell.com/.../how-do-i-start-my-computer-in-safe-mode-with-networking-

 

Have you forgotten your username and password or has something gone awry?

 

You ask where to go to sort it, but you don't tell us where you are. Giving you a location in Bangkok when you are in Chiang Mai isn't going to be a lot of use.

 

49 minutes ago, Crossy said:

Have you forgotten your username and password or has something gone awry?

 

You ask where to go to sort it, but you don't tell us where you are. Giving you a location in Bangkok when you are in Chiang Mai isn't going to be a lot of use.

You asked for her location:

 

 

3 minutes ago, OneMoreFarang said:

You asked for her location:

I did notice that, but one does assume that since she's asking on a Thailand based forum she needs help in Thailand.

 

I mean if she was in, say, Matawan, New Jersey, 07747, United States, using vultr.com as an ISP why would she ask here.

2 hours ago, JenniferPapo said:

can not log in at its login screen

Is that the Windows login screen or a bios login screen?

On 11/16/2018 at 5:43 PM, wgdanson said:

Try booting up in SAFE MODE, by holding F8 (I think) as it boots. See what happens. 

 

https://www.dell.com/.../how-do-i-start-my-computer-in-safe-mode-with-networking-

 

I will try it ,i tried it once before, but it didn't work .

On 11/16/2018 at 6:52 PM, Stocky said:

Is that the Windows login screen or a bios login screen?

It is the Windows login screen .

17 hours ago, JenniferPapo said:

It is the Windows login screen .

Then you need to go into the bios, before Windows starts up, and possible re-set that. I think it is F2 or F12 as it is booting.

On 11/19/2018 at 8:41 AM, wgdanson said:

Then you need to go into the bios, before Windows starts up, and possible re-set that. I think it is F2 or F12 as it is booting. 

Thanks , i got an bootable disk (USB), i made my laptop be booted by it , but the laptop didn't do that .

32 minutes ago, JenniferPapo said:

Thanks , i got an bootable disk (USB), i made my laptop be booted by it , but the laptop didn't do that .

Re-install Windows then.

1 hour ago, JenniferPapo said:

Thanks , i got an bootable disk (USB), i made my laptop be booted by it , but the laptop didn't do that .

 

 

You need to be more specific about how you created the bootable USB Flash Drive. 

I'm guessing you are using this; https://pogostick.net/~pnh/ntpasswd/

On 11/20/2018 at 10:26 AM, wgdanson said:

Re-install Windows then. 

If i have backed all the info up on another devices , i would love to do that,maybe i need to take my hard drive off .

23 hours ago, KneeDeep said:

 

 

You need to be more specific about how you created the bootable USB Flash Drive. 

I'm guessing you are using this; https://pogostick.net/~pnh/ntpasswd/

Thanks for your Video guide, i tried it yesterday,it is hard to do it successfully as it is text and i'm out of my depth ????

33 minutes ago, JenniferPapo said:

If i have backed all the info up on another devices , i would love to do that,maybe i need to take my hard drive off .

As long as you have a back-up of all the data, photos, docs etc you want to keep, either on another drive, or preferably on the Cloud, One Drive or Google Drive and installation files for your apps. Then you can download Windows 10 from Microsoft onto a USB stick, via Media Creation Tool, and then go through the process of a clean install, not too difficult, but takes time and patience. Then re-install all your apps and programs, then your data. Where are you in Thailand?

8 hours ago, JenniferPapo said:

Thanks for your Video guide, i tried it yesterday,it is hard to do it successfully as it is text and i'm out of my depth ????

 

It appears that English is not your first language. Which makes it more difficult to communicate successfully.

We don't even know if your USB Flash drive is actually bootable.

 

They're is a Thai shop that i got good service from if your in bkk they can fix more or less anything, hardware or software 

 

https://m.facebook.com/JM505ComputersService/

 

 

On 11/21/2018 at 11:43 AM, wgdanson said:

As long as you have a back-up of all the data, photos, docs etc you want to keep, either on another drive, or preferably on the Cloud, One Drive or Google Drive and installation files for your apps. Then you can download Windows 10 from Microsoft onto a USB stick, via Media Creation Tool, and then go through the process of a clean install, not too difficult, but takes time and patience. Then re-install all your apps and programs, then your data. Where are you in Thailand?

I didn't back-up anything for my laptop , dear , i am in Chiang mai now , i will return to Germany on Saturday night.

On 11/22/2018 at 1:16 AM, Ks45672 said:

They're is a Thai shop that i got good service from if your in bkk they can fix more or less anything, hardware or software 

 

https://m.facebook.com/JM505ComputersService/

 

 

Thank you very much .

1 hour ago, JenniferPapo said:

I didn't back-up anything for my laptop , dear , i am in Chiang mai now , i will return to Germany on Saturday night.

ALWAYS BACK UP EVERYTHING. To a USB drive or The Cloud. You never know what might happen. Have a good trip.

4 hours ago, wgdanson said:

ALWAYS BACK UP EVERYTHING. To a USB drive or The Cloud. You never know what might happen. Have a good trip.

Reminds me of an old saying Programmers used to say :

 

"Data doesn't exist unless there is at least two copies of it" 

 

It's still as true today as it ever was! 

6 hours ago, JenniferPapo said:

I didn't back-up anything for my laptop , dear , i am in Chiang mai now , i will return to Germany on Saturday night.

If you have Saturday morning free then you might get to a local IT Centre (Where in Chiang Mai?). Ask one of the IT shops there to re-install Windows and maybe an old copy of Office. Assuming they can do it there and then and you have the time to wait it should cost you under 1000 baht. As for any data well maybe a write-off. Good luck and safe journey.

7 hours ago, SheungWan said:

If you have Saturday morning free then you might get to a local IT Centre (Where in Chiang Mai?). Ask one of the IT shops there to re-install Windows and maybe an old copy of Office. Assuming they can do it there and then and you have the time to wait it should cost you under 1000 baht. As for any data well maybe a write-off. Good luck and safe journey.

Or you will probably get a better job done in Germany.

6 hours ago, wgdanson said:

Or you will probably get a better job done in Germany.

Maybe. But likely more expensive. 

No need for re-installation, that is just crazy.

 

I've done reinstall a new system before , all the files has been deleted from my computer????

Do you have Microsoft account or bootable disk ,which can set your password or boot your computer .

On 11/26/2018 at 2:34 PM, Shanebullard said:

I've done reinstall a new system before , all the files has been deleted from my computer????

Do you have Microsoft account or bootable disk (https://www.recoverywindowspassword.com/ ),which can set your password or boot your computer .

Adding - Remove your hard drive and plug it into a working computer,this is for backup.then you can reinstall a new OS .

On 11/24/2018 at 7:34 PM, KneeDeep said:

No need for re-installation, that is just crazy.

 

https://www.cocosenor.com/articles/windows-10/windows-10-forgot-login-password-reset-without-disk-or-microsoft-account.html

I am not saying reinstall isn't a solution for OP,yeah,it can help OP out.But there are even more perfect ways to be safer than that.I read all the suggestions and even opened those tools in my browser.They can actually crack the password as they say.

https://hashsuite.openwall.net/

https://www.windows10passwordreset.com/

https://pogostick.net/~pnh/ntpasswd/

They are also good at cracking the laptop/PC.