Revealed: The 53 best and worst travel firms for corona virus cancellation refunds

Revealed: The 53 best and worst travel firms for coronavirus cancellation refunds - with Ryanair near the bottom and Hays Travel, Airbnb and Jet2 at the top 

A poll asked 27,000 people to rate firms on their handling of coronavirus issues

Big names that did well in the survey included Jet2 Holidays and Booking.com

The findings will be reported to the Competition and Markets Authority

Here’s how to help people impacted by Covid-19

The coronavirus pandemic has been devastating for the travel industry, with millions of holidays and travel bookings either unavailable or cancelled.

Yet how firms treat their customers as a result of the pandemic various enormously, according to a major new investigative survey. It asked 27,000 travel customers to rate firms according to how they've dealt with problems arising from coronavirus and filtered them into a 53-place ranking.

Travel Counsellors came top, followed by Hays Travel and Airbnb, with travel agent Travel Trolley at the very bottom, followed by TravelUp (52nd) and Teletext Holidays (51st) - and Ryanair in 47th place.

https://www.dailymail.co.uk/travel/travel_news/article-8324355/The-53-best-worst-travel-firms-coronavirus-cancellation-refunds-revealed.html?ito=facebook_share_article-masthead&fbclid=IwAR0EvjHtHQnn3uzF9PpuKVxzjEMo4uocTt0MjVKeOQJDVFLSL5KhmJ-jVHo