Thai hotel threatens customer with ฿3m lawsuit over bad review

[Boomer6969]

1 hour ago, LennyW said:

Whats the point of having a review facility on booking platforms if you are not allowed to point out the failings, the hotels should learn from it and improve?

Precisely, I have stopped making reviews, on anything, since the Seaview resort incident in Koh Chang last year. Sometimes it breaks my heart because there are some really good people out there. 

 

T.I.T the bad guys want to benefit at the expense of the good ones

[RafPinto]

I have to make a complaint about a "massasss shop".
I went in, wanted 1 hour massage and 1 hour oil massage.

45 minute into the oil massage, the massasssgirl touched me and asked if I want to have a " massasss".

 

I will complain but scared, they will sue me.

[Mavideol]

2 minutes ago, Bruno123 said:

Cannot make head not tail of what she was writing anyway ????

 

 

what translater did you use, here is google

 

6 is too expensive When going to stay, the room doesn't look as new as the picture. The phone couldn't be cut, had to dance. Deluxe Room Khao Yai It's not clean, heavy work in the middle of the dream, won't punch it. Help? But there are some hard work to welcome Cudon. set one before shift Because going to the battle, the TV doesn't cut, the room doesn't keep sound. Dantenan heard it. The room is not too small, it's good to see him. The tree is not green. But not as profound as Lalabus or Stana Tower. very children's restaurant Many people go together. need to look for a place where the chae is lowered To get a movie, the taste of food is rentable enough. There is little food available. The talegos on the very park floor. Really, but it's very small. In the village of people, reaching the knife point, finding the entrance is very difficult, expensive, black. Really good quality, the price is the same as the accommodation that has been rented, but has been rented more like an apartment. Today, it's enough to go to Khao Yai. Husband will talk about it all the time. do not want to adjust the price and The standard is worth looking at. There is a chance to return to Chakrada. Reviewed on December 19, 2021

 

6 ราคาแพงไป
ตอนที่ไปพักห้องไม่ดูใหม่เหมือนกับที่องภาพ โทรศัพท์ก็ตัดต่อลงไปไม่ได้ ต้องเต้นลงไป
Deluxe Room
Khao Yai
เอง ไม่สะอาด หนักงานกลางฝันก็ไม่ต่อยช่วยละไร แต่ก็มีหนักงานบางคนที่ต้อนรับคัดอน
เซ็ตอันก่อนเปลี่ยนกะ เพราะไปถึงศึก ทีวีไม่ตัด ห้องไม่เก็บเสียง ดนเต็นานก็ได้ยินแล้ว
ห้องไม่ต้อยเท่าไร ดีที่เห็นเขา ต้นไม่สีเขียวๆ แต่ไม่โปรงเหมือนลาลาบัส หรือ หอสตาน่า
ห้องอาหารเด็กมาก คนไปหลายๆคนเป็ยคกัน ต้องมองหาที่จัแจลง รองนดนว่าง
ถึงได้นัง รสชาติอาหารเช่าพอได้ อาหารมีให้เล็อกน้อย ทาเลโกส์ทางชั้นอุทยานมาก
จริง ๆ แต่ว่าก็อยู่ล็กมาก อยู่ในหมู่บ้านคน ไปถึงตอนมีด หาทางเข้าสาบากมาก ราคาแพงดำ
เห็ยมกับคุณภาพจริง ราคาพอๆ กับหัพักที่มีเช็อแต่เช่าไปแล้วเหมือนอพาร์ตเมนต์มากกว่า
ทุกวันนี้พอจะไปเขาใหญ่ สามีจะแชวเรืองหัพักน็ตลอดเลย อยากไม่ปรับเรืองราคาและ
มาตรฐานให้ดูสมก็บราคาค่ะ มีโอกาสจะกลับไปจักระดะ
รีวิวเมื่อ ธันวาคม 19, 2564

[2long]

6/10 is 'better than average'

What is WRONG with these hotels?

[vaerehsu]

1 hour ago, Geoffggi said:

Change this stupid law it obviously is out of place in the modern world

What law are you talking about ?

 

To my understanding the Section 34 of the Constitution of Thailand protects the freedom of opinion.

 

"Section 34
A person shall enjoy the liberty to express opinions, make speeches, write, print, publicise and express by other means. The restriction of such liberty shall not be imposed, except by virtue of the provisions of law specifically enacted for the purpose of maintaining the security of the State, protecting the rights or liberties of other persons, maintaining public order or good morals, or protecting the health of the people.
Academic freedom shall be protected. However, the exercise of such freedom shall not be contrary to the duties of the Thai people or good morals, and shall respect and not obstruct the different views of another person."

 

Therefore a honest bad review is just a honest bad review and it looks to me it's protected by the law of Thailand.

 

[cyril sneer]

I will spend the rest of the afternoon trying to find out the name of the hotel

[Banana7]

Just now, cyril sneer said:

I will spend the rest of the afternoon trying to find out the name of the hotel

Please send me a pm with the name if it can't be published here.

[2009]

49 minutes ago, ezzra said:

Business in that hotel must be that bad that they are trying to make money out of suing people now it seems...

Typically mentality here.

 

"I lost money (due to covid). Let me get it out of my dear customers, by hook or by crook."

 

You can see it everywhere. Prices jump up.

[Rimmer]

A post has been removed:

 

1) You will not express disrespect of the King of Thailand or any one member of the Thai royal family, whether living or deceased, nor to criticize the monarchy as an institution.

By law, the Thai Royal Family are above politics. Speculation, comments and discussion of either a political or personal nature are not allowed when discussing HM The King or the Royal family.

To breach these rules will result in immediate ban.

Linking to external sites which break these rules will be treated as if you yourself posted them.

[JustAnotherFarang]

1 hour ago, LennyW said:

Whats the point of having a review facility on booking platforms if you are not allowed to point out the failings, the hotels should learn from it and improve?

You know you are pished as a scotsman when you cannot spell "alcohol" ????

[tukadadoll]

1 hour ago, rbkk said:

The last time it was Agoda and the hotel in Koh Chang ( Farang manager!). The news was internationally reported at the time. The name and location of the hotel was soon uncovered. Just waiting for the same to happen here so we all know where to avoid. Any more clues anyone?

 

Well said definitely put this hotel on your no go list also perhaps the apps need to start posting warnings about criticising Thai hotels etc this may bring about some legislative change from the snout brigade.

[cyril sneer]

people have already started leaving 1/5 reviews on google for it 555

[SuwadeeS]

If I am not permit to do a review, why should I visit that country?

[Thujone]

I've rarely stayed in a hotel that was more than 6/10.

Which says more about me than the hotels, I guess...

[wensiensheng]

49 minutes ago, Banana7 said:

I would have given them a 1 out of 10. You can give an honest review, but just be careful how you word it.

 

You can write about how you feel and what you received and what you expected and didn't receive, talk about yourself. You can say things like "the hotel did not meet my expectations", or " I will certainly never return to this hotel". About food say "in my opinion, the food was not delicious" or "the food portion was too small and did not contain enough meat for me". Don't say "there wasn't enough food".

 

You just have to be able to prove, in a court of law, what you have written. Nobody can dispute what you felt.

 

You can't say the staff are "X", or the hotel is "_hit".

I think this incorrect. If I understand it correctly, in Thailand even if what you have written is 100% true and can be proven so in court, if it damages the reputation of a person or entity, then you are guilty of defamation.

 

only in Thailand ????

[Xonax]

"The review, in which the customer complained that the stay was overpriced for the experience, has already been removed from the website."

Can anyone mention a hotel in Thailand that is not overpriced? Since the government began offering to pay half of the price, the prices were immediately increased.  If Thailand is expecting 1 million foreign tourists to visit in 2022, they will not be filling more than a few percent of the hotel rooms available, which should rather result in record-low hotel prices.

[smew]

Thai culture is an anger based society with everyone getting off with any single and simple issue. Just listen to local news.

[wensiensheng]

43 minutes ago, vaerehsu said:

What law are you talking about ?

 

To my understanding the Section 34 of the Constitution of Thailand protects the freedom of opinion.

 

"Section 34
A person shall enjoy the liberty to express opinions, make speeches, write, print, publicise and express by other means. The restriction of such liberty shall not be imposed, except by virtue of the provisions of law specifically enacted for the purpose of maintaining the security of the State, protecting the rights or liberties of other persons, maintaining public order or good morals, or protecting the health of the people.
Academic freedom shall be protected. However, the exercise of such freedom shall not be contrary to the duties of the Thai people or good morals, and shall respect and not obstruct the different views of another person."

 

Therefore a honest bad review is just a honest bad review and it looks to me it's protected by the law of Thailand.

 

Best read the defamation law as well

[cocoonclub]

What I find almost worse is that the well-known OTA does support this disgusting behavior. Rather than ensuring quality and protecting their customers, they delete the review and pass their customer’s personal information to the hotel so they can sue them. They actually had the power to stop this behavior by telling the hotel that they will delist them. 

[JimmyJ]

4 minutes ago, cocoonclub said:

What I find almost worse is that the well-known OTA does support this disgusting behavior. Rather than ensuring quality and protecting their customers, they delete the review and pass their customer’s personal information to the hotel so they can sue them. They actually had the power to stop this behavior by telling the hotel that they will delist them. 

How do you know that the OTA (which one is it?) deleted the review, and also that they passed the customer's personal info to the hotel?

 

(The link to the original article is ng).

 

 

[richard_smith237]

I have a great business idea..... 

 

I’m going to start a really crappy restaurant or hotel.....   I’m going to be impolite and pretty awful to visitors... 

 

Then I’ll sue each and every person who leaves a negative review.....  It could be quite an earner !!!! 

 

 

 

[Bruno123]

25 minutes ago, cyril sneer said:

people have already started leaving 1/5 reviews on google for it 555

 

I'd like to check them out for myself. Do you know the name? ????

[cyril sneer]

Just now, Bruno123 said:

 

I'd like to check them out for myself. Do you know the name? ????

someone (thai) in the aseannow facebook page comments has mentioned it

[elcaro]

2 hours ago, steven100 said:

so no hotel in Thailand can ever have a bad review  ?

only good one's are allowed or we'll sue you ....     Lol   

 

 

Surprised you dont support the law.

[inThailand]

2 hours ago, mtls2005 said:

This is why you can trust the public polls on issues, people, topics, etc. here.

 

People know they'll get in trouble if they are honest.

 

Hence you end up with the fake smiles. And results like, 112% of the people love prayut.

 

You'd think thai people know this but maybe the offenders in this case are hiso, or foreign edumacated.

 

 

Yup, it's now politically incorrect to be honest. The world has gone bonkers? 

[Bruno123]

Some free advertising for them: https://web.facebook.com/ozonehotelkhoayai/

[bwanajohn]

I read somewhere that one of the booking platforms themselves censored a just in passing comment by a guest that the hosts had mentioned they were not vaccinated. Information you as a guest might want to know before hand depending on your health status. I don't think our species has the ability to function in the   rational environment demanded by computers. Maybe Vulcans could but not Homo Sapiens ....too emotional .

[englishinsiam]

2 hours ago, rbkk said:

The last time it was Agoda and the hotel in Koh Chang ( Farang manager!). The news was internationally reported at the time. The name and location of the hotel was soon uncovered. Just waiting for the same to happen here so we all know where to avoid. Any more clues anyone?

 

We found that hotel excellent and couldn't believe some of the comments from the reviewer. 

 

We think there was more to that story all along.  

[BestB]

This story stinks of bs from start to finish.

 

1. She questioned if travel site revealed her identity to a hotel

Is she a complete idiot? of course hotel knows who left a review and for which reservation.

Did she think it was ok to write bad review if hotel did not know? if she knew hotel would know she would not have written it?

2. Review has been removed and she does not know by whom, and questioning if hotel had it removed

Once again, is she an idiot? who else would be able to remove it?

In addition reviews are never removed on request of hotel, but removed because it breaches some guidelines or hotel can prove review is not honest

 

Seeing as review was removed, i am certain hotel had proof her review was dishonest

 

3. Hotel made very high demands, seriously very very high demands, which suggests her review was an outright lie and hotel has the proof to show it, fact that site also removed it, also indicates same 

 

[mtls2005]

1 hour ago, vaerehsu said:

A person shall enjoy the liberty to express opinions, make speeches, write, print, publicise and express by other means. The restriction of such liberty shall not be imposed, except

Except.

 

 

1 hour ago, vaerehsu said:

Academic freedom shall be protected. However,

However.

 

 

 

The thai constitution du jour is littered with rights, rights which are severely limited, and subject to the interpretation of a regime and it's puppet constitutional court.

 

In essence citizens have whatever "rights" the regime decides it has on any given day.

 

There is no freedom of speech if the regime deems that speech a threat to the status quo.

 

But that's not what this kerfuffle is about. This is about the foundation of the thai social contract, which conveys more equality to those higher up the pyramid.