Lazada - ordered a fitbit watch and received plastic items in an envelope ?

[bondjames007]

I ordered this watch from Lazada 

 

 

 

 

I got this instead,  3 plastic items in an envelope.  

 

Anyone else had similar issues ?  able to get their money back ?

 

 

[Mavideol]

my wife ordered the same one, arrived fast and received what she ordered, she's very happy with it.... maybe different seller but was Lazada

Edited July 13, 2022 by Mavideol

[bondjames007]

1 minute ago, Mavideol said:

my wife ordered the same one, arrived fast and received what she ordered, she's very happy with it.... maybe different seller but was Lazada

Can I ask which sellar and how much you pay ?  As I am still looking again

[CharlieH]

Not the same but you will see a similar topic where an empty envelope was received.????

 

My advice to anyone now is VIDEO YOU OPENING THE PACKAGE.

[Crossy]

Lazada has a very effective return system (even with my empty package, eventually).

 

Take photos of what you received. As above it never hurts to video you opening the package.

 

Click on "Return" on your order.

 

Follow the instructions.

[Mavideol]

9 minutes ago, davemax49 said:

Can I ask which sellar and how much you pay ?  As I am still looking again

sorry for the name confusion, my wife bought a MI Band 6 for 1085 Baht and the name of the store is WEMALL .... as @Crossysays Lazada is fast on the refunding/returning policies never had a problem with them but did had a problem with Shopee that took me 5 month to recuperate 1,200 baht

Edited July 13, 2022 by Mavideol

[Photoguy21]

I have used Lazada for several purchases, the last one being a G-Shock watch. Never had a problem.

I did order an exercise bench which arrived with a piece missing. Contacted Lazada and I had the missing piece the next day.

Edited July 13, 2022 by Photoguy21

[OneMoreFarang]

It's always a good idea to look at the fine print.

[KhunLA]

22 minutes ago, OneMoreFarang said:

It's always a good idea to look at the fine print.

You beat me to it.  Ordering a no brand, for a vendor who hasn't even sold any is not the best idea.

 

Name brand from authorized vendor or reseller, LAZ Mall or 'Flagship' store.

Should be an easy refund.  Always make a vid of package opening to protect yourself.

Edited July 13, 2022 by KhunLA

[G Rex]

As OneMoreFarang has said - check the details of the seller to be sure they are legit.  

I have been caught twice like you have - buying an item - and having junk sent to me.

Lazada will give you your money back once they do their checks. If payment has been made with CC they say it can take 1 month for refund to be processed - but my experience was less than 1 week on both occasions.

Some scammers go to a lot of trouble setting up their ‘Lazada store’ - but you normally find that their items ‘for sale’ are cut and pasted from reputable stores!

[Dmaxdan]

Lazada need to be made aware of this ASAP so they can investigate and potential shut down this seller so others don't fall into the same trap.

 

The same watch is available on Lazada from the official Fitbit LazMall seller for 7,690 baht.

That would suggest that a price of 4,990 baht is a bit too good to be true.

 

Good luck for a full refund from Lazada.

 

[OneMoreFarang]

1 hour ago, Dmaxdan said:

Lazada need to be made aware of this ASAP so they can investigate and potential shut down this seller so others don't fall into the same trap.

 

The same watch is available on Lazada from the official Fitbit LazMall seller for 7,690 baht.

That would suggest that a price of 4,990 baht is a bit too good to be true.

 

Good luck for a full refund from Lazada.

 

I agree. And there must be thousands of similar bad sellers.

I buy all the time things from Lazada and I never had an empty box or the wrong item.

But whenever I search for something I dismiss all the entries with too good to be true prices and sellers with no or bad rating, etc.

In most cases there are sellers with good online reputation and several sales of that product. I select those even if they are not the cheapest. 

[Muhendis]

I got caught once by this scam.

I bought a Razer gaming mouse (good for CAD) worth over 1,200 Baht and received a cheap and taty keyboard and mouse worth 384 Baht.

I now take a look at the seller's store.

If they don't have other items for sale I don't buy from them.

[bondjames007]

34 minutes ago, Muhendis said:

I got caught once by this scam.

I bought a Razer gaming mouse (good for CAD) worth over 1,200 Baht and received a cheap and taty keyboard and mouse worth 384 Baht.

I now take a look at the seller's store.

If they don't have other items for sale I don't buy from them.

Yes,  learn by mistakes,  I have ordered some stuff today,  always checking the stores from now on and the reviews before buying.

 

Lazada are processing my refund, some good news.

[ujayujay]

If its bought by Lazada: Click on "return", the Provider have 5 Days to send you a  Barcode with adress. Drop off then by Kerry or ThaiPost. Keep the Slip as long until Money refundet!

[chilly07]

Stick with COD Shopee. Never get what we order from you know who!

[Richard 2020]

I have also already received a package filled with dishwashing sponges, photo taken and return initiated!

Problem-free get my money back.

Just a new case: cell phone purchased, does not correspond in any way to the description!
Return initiated!
Seller does not accept returns!
Dispute opened, 1 day later LAZADA has clarified!

[SAFETY FIRST]

On 7/13/2022 at 12:38 PM, davemax49 said:

ordered a fitbit watch and received plastic items in an envelope ? 

That's a 8k baht watch. 

 

You're asking for trouble, the seller has no star ratings and he's selling it dirt cheap. 

 

I don't buy anything from Lazada unless it has 4 stars up. 

 

 

Lessons learned mate, you're lucky it's not a lot of money. 

 

 

 

Edited July 14, 2022 by SAFETY FIRST

[DUNROAMIN]

Unfortunately, this is becoming the norm with Lazada. Got stung myself, however, if you put in a  return to seller for a refund within a week you will get your money back from Lazada.

[SAFETY FIRST]

29 minutes ago, DUNROAMIN said:

this is becoming the norm with Lazada.

It's always been the case. 

 

You buy from sellers with no ratings and he's selling for a basement price, you're going to be disappointed. 

 

Edited July 14, 2022 by SAFETY FIRST

[redwood1]

Look at the sellers profile and how long they have been on Lazada, also look at their store, and other reviews on other products...

[DUNROAMIN]

12 hours ago, SAFETY FIRST said:

It's always been the case. 

 

You buy from sellers with no ratings and he's selling for a basement price, you're going to be disappointed. 

 

Yes correct, however, they are getting smarter by putting bogis reviews and ratings into their page.

[Excel]

Simply return to Lazada as the "product was not as advertised". Once returned and inspected at every time , once returned using their return service, I received full refunds. Do it promptly though as there is a time limit for returns of a few days

[steven100]

15 hours ago, chilly07 said:

Stick with COD Shopee. Never get what we order from you know who!

COD shopee is not a guarantee either .....   you can't open the package until you handed over the cash, hence, it is still an issue.

[SAFETY FIRST]

2 hours ago, DUNROAMIN said:

Yes correct, however, they are getting smarter by putting bogis reviews and ratings into their page.

I haven't heard of bogus reviews. 

 

To review you need to be logged on, I'd say you could get a few of your friends to fake a review. 

 

[pe747]

6 hours ago, steven100 said:

COD shopee is not a guarantee either .....   you can't open the package until you handed over the cash, hence, it is still an issue.

Once I've got a package that even from outside looked suspicious. So, I didn't accept it and it was returned. No cash out on delivery

[steven100]

1 hour ago, pe747 said:

Once I've got a package that even from outside looked suspicious. So, I didn't accept it and it was returned. No cash out on delivery

correct .... I mean if you order a toaster and a tiny package turns up then sure you just don't accept. 

I have had a few items that were either wrong color or one didn't work and because I didn't request the return within 3 days ( for deposit into lazada wallet ) then it's a real task to get your money back imo ....  at first the seller didn't agree to refund but after 10 video's Lazada accepted the refund, then they wanted my bank details,  which I am very reluctant to give any company especially in Thailand ......   hence,   I just didn't bother chasing it up anymore .... so 2 or 3 items I just wore the loss ....

[contico]

Ordered 4 tires got a bar of soap in an envelope.

They asked me to return the soap to the seller!!

Then they want  a copy of my bankbook and  passport  which I refused to supply. Since I paid with my Credit Card. The case is still pending.

 

 

From Lazada;

"P l e a s e   p r o v i d e   a d d i t i o n a l   i n f o r m a t i
o n   f o r   r e f u n d . 

 -   F i r s t   p a g e   o f   y o u r   b a n k   a c c o u n t   b
o o k   t h a t   t h e   c u s t o m e r   w a n t   t o   t r a n f
e r   t h e   r e f u n d
 -   T h e   c o p y   o f   i d e n t i f i c a t i o n   c a r d   o
r   p a s s p o r t   t h a t   t h e   n a m e   i s   a s   s a m e
 a s   t h e   b a n k   a c c o u n t   b o o k .
 P l e a s e   a t t a c h   t h e   p r o o f   o f   d e l i v e r y
  a n d   i n f o r m   t h e   p a r c e l   n u m b e r   b a c k
f o r   t h e   s t a f f   t o   c h e c k .
 H o w e v e r ,   i f   t h e   c u s t o m e r   d o e s   n o t   r
e s p o n d   w i t h i n   4 8   h o u r s .   L a z a d a   i s   h
e r e b y   r e q u e s t i n g   p e r m i s s i o n   t o   c l o s
e   t h i s   r e t u r n   r e q u e s t ."

 

[nrasmussen]

3 hours ago, contico said:

Ordered 4 tires got a bar of soap in an envelope.

They asked me to return the soap to the seller!!

Then they want  a copy of my bankbook and  passport  which I refused to supply. Since I paid with my Credit Card. The case is still pending.

 

 

From Lazada;

"P l e a s e   p r o v i d e   a d d i t i o n a l   i n f o r m a t i
o n   f o r   r e f u n d . 

 -   F i r s t   p a g e   o f   y o u r   b a n k   a c c o u n t   b
o o k   t h a t   t h e   c u s t o m e r   w a n t   t o   t r a n f
e r   t h e   r e f u n d
 -   T h e   c o p y   o f   i d e n t i f i c a t i o n   c a r d   o
r   p a s s p o r t   t h a t   t h e   n a m e   i s   a s   s a m e
 a s   t h e   b a n k   a c c o u n t   b o o k .
 P l e a s e   a t t a c h   t h e   p r o o f   o f   d e l i v e r y
  a n d   i n f o r m   t h e   p a r c e l   n u m b e r   b a c k
f o r   t h e   s t a f f   t o   c h e c k .
 H o w e v e r ,   i f   t h e   c u s t o m e r   d o e s   n o t   r
e s p o n d   w i t h i n   4 8   h o u r s .   L a z a d a   i s   h
e r e b y   r e q u e s t i n g   p e r m i s s i o n   t o   c l o s
e   t h i s   r e t u r n   r e q u e s t ."

 

Very strange that they want to transfer the refund to your bank account. Every time I have had a refund they just put it back on my credit card within a few days.

[contico]

That's why I refused to send the info to them, Also the email did not come from the usual address; https://www.lazada.co.th/contact

 

Lazada: "Sorry. Please reach us at https://www.lazada.co.th/contact/ instead]

 

Lazada: ขออภัยค่ะ กรุณาติดต่อผ่าน https://www.lazada.co.th/contact/ [ Please reach us at https://www.lazada.co.th/contact/ instead]

 

Very strange!

Case still pending.