True Internet

[brucegoniners]

For the last week I've been TRYING TO get internet from the fine folks at True.

 

Since I don't speak any Thai that was an immediate issue. After filling out the form expressing interest I got no less than 8 consecutive calls from people who spoke no English, even though I told their English speaking customer service people I don't speak Thai and I needed to communicate in English.

 

I finally got my installation date for yesterday. I ordered a 2 gb download connection. After almost 3 hours of bumbling around they informed us their modem only supported 1 gb and they'd have to come back.

 

It gets worse.

 

Today they were supposed to be here at 2 pm. They were almost an hour late. I requested they send an installation manager because I had serious doubts about the abilities of their people. They didn't. And once again they didn't bring the 2 gb modem. They said they'd bring one in 30 minutes, which turned into an hour. Finally the equipment arrived.

 

But these guys couldn't figure out how to install it. I swear they attempted to splice the wires about 50 times and finally nailed it (I guess). For the last hour (it's 5:20 now) they've been trying to configure the connection on their laptop. The guy doesn't seem to know how to do his job and has called the office numerous times with no success.

 

I called again a little while ago. They told me they'd "inform the technical team". 

 

6 pm. I had enough. I told them to go home.

 

I was on the phone with a customer service manager who informed me the issue was outside and there was no signal.

 

They have to call still another "subcontractor" to fix the issue.

 

So why did they try to install it in the first place? They certainly tested the line enough times.

 

My question is, what in the world has happened to True Internet???

 

 

[muratremix]

You're in Asia, so chill out mate. Lower your expectations or risk developing OCD yourself!

[KhunBENQ]

21 minutes ago, muratremix said:

Lower your expectations

What do private users need 2 Gbit/s?

Want to run a big data center?

Coworking center with 20 workplaces?

[userabcd]

5 minutes ago, KhunBENQ said:

What do private users need 2 Gbit/s?

Want to run a big data center?

Coworking center with 20 workplaces?

Time is important.

 

Can save .00001 sec opening web pages.

[OneMoreFarang]

17 hours ago, brucegoniners said:

Today they were supposed to be here at 2 pm. They were almost an hour late.

Wow, that is obviously unforgivable.

How long do you live already in Thailand?

If you want to enjoy your life here then maybe try to manage your expectations.

[OneMoreFarang]

10 minutes ago, KhunBENQ said:

What do private users need 2 Gbit/s?

Want to run a big data center?

Coworking center with 20 workplaces?

And obviously all for 600B per month and perfect customer service... 

[transam]

3BB has excellent English speakers on their help line, 1530.

 

I have a 1GB supply, just did a speed test, download 650Mbps, upload 310Mbps...

Call them about 2GB...????

[KhunBENQ]

1 hour ago, userabcd said:

Time is important.

 

Can save .00001 sec opening web pages.

Yes and connecting to PC that has a 1 GBit/s ethernet connector (few machines can do more). And the notebook on a 300 Mbit/s WiFi and mobile with less

[Lemsta69]

1 hour ago, KhunBENQ said:

What do private users need 2 Gbit/s?

Want to run a big data center?

Coworking center with 20 workplaces?

t*o*r*r*e*n*t*s?

[KhunBENQ]

5 minutes ago, Lemsta69 said:

t*o*r*r*e*n*t*s?

Gigabit fast torrents?

Good luck.

[Lemsta69]

Just now, KhunBENQ said:

Gigabit fast torrents?

Good luck.

if you're downloading a car you'll need that sort of bandwidth ????

[muratremix]

On 7/28/2022 at 1:04 PM, KhunBENQ said:

Gigabit fast torrents?

Good luck.

Seedbox is a better idea.

[BigStar]

On 7/28/2022 at 11:42 AM, transam said:

3BB has excellent English speakers on their help line, 1530.

 

I have a 1GB supply, just did a speed test, download 650Mbps, upload 310Mbps...

Call them about 2GB...????

I had such lousy service from 3BB I terminated my contract early and took the hit. Went with TOT, much maligned here, and have had excellent service.

[transam]

8 minutes ago, BigStar said:

I had such lousy service from 3BB I terminated my contract early and took the hit. Went with TOT, much maligned here, and have had excellent service.

Area I suppose, been with 3BB for many years, my monthly fee has never gone up, 631 bht for 1gb, 650 down & 310up, any probs they are round in short order...????