How do I pay my electricity bill online?

[ravip]

On 3/25/2023 at 3:39 PM, mrjohn said:

1 of the reasons I originally went with Bangkok Bank was because there telephone help service was very good. That was 18 years ago. Now you have absolutely no no chance of actually speaking to anybody human. The last time I sent them an email enquiry, I did get a reply but it was about 2 weeks later.

Nevertheless I will send another one to them on this topic and post the details if I manage to get a reply before the end of the decade.

Well I received the following (email) from the Bangkok Bank. I hope it would be of some use to you.

 

QUOTE

Dear ...,

Thank you for contacting Bangkok Bank.

As mentioned in your email that you would like to pay your Provincial Electricity Authority Bill, please be informed that currently you cannot pay for Provincial Electricity Authority Bill via mobile banking application. However, if you registered for Bualuang iBanking (on the website by using the computer PC) you can pay for this bill by following these steps: 

1. Register your online payment (PEA-ePay) through the PEA website www.pea.co.th (PEA website is available in Thai only).
2. Log in using your PEA User Name and Password and register your bill, then select 'Bangkok Bank' to make your payment transaction.
3. The system will automatically link to the Bualuang iBanking log on page. Once there, please enter your Bualuang iBanking User ID and Password.
4. You will be directed to the 'Bill Payment' page. The full payment amount you owe will be displayed automatically -simply follow the on-screen instructions. 

 

We apologize for any inconvenience occurred. 

Should you require any further assistance, please do not hesitate to contact us. You can also contact our Phone Banking Center at 1333 (for domestic) or (+66)2 645 5555 (for overseas), during all hours.
 

Faithfully yours,  

Bualuang Phone
Bangkok Bank Public Company limited 

UNQUOTE

[mrjohn]

Thanks for your reply which I've only just seen.
I'll give it a try next month. 
But why they need to make it so complicated escapes me.

 

Paying a utility bill via your bank account in the same country would seem to be the most simple and obvious service any bank could offer.

[Dart12]

Even though it won't work for this, you really should try the bbk bank app.  It's quite convenient and simple to use for 98% of things (except PEA and 7-11 lol).

My only issue/question is for others with apps from different banks...

 

it's slow by todays standards.  Are all the thai bank apps this slow?  It's not dial up slow, but it's walk-slow vs instant.

**Also, someone mentioned TRUEWALLET and Possibly RABBIT PAY.  Do these work with PEA?

I know Rabbit Pay can be set upt within the BBK app and then I could use it at 7-11 instead of cash only.

But hasn't been a big enough headache to finish it yet.

[brianthainess]

On 3/25/2023 at 2:00 PM, ravip said:

Drop an email to BB with your inquiry. They do answer customer's emails in English. 

 

Let us know the results too!

Just go to your branch with your bill, form from them, to PEA back to bank, bit of a hassle but once done easier life.

[gamb00ler]

3 minutes ago, brianthainess said:

Just go to your branch with your bill, form from them, to PEA back to bank, bit of a hassle but once done easier life.

I opted for a single trip to Kasikorn to open an account and get their mobile app which is much faster and allows payments to more utility companies than Bangkok bank app.  One minute a month with my PEA and PWA bills in hand is very bearable.

[norbra]

48 minutes ago, Dart12 said:

Even though it won't work for this, you really should try the bbk bank app.  It's quite convenient and simple to use for 98% of things (except PEA and 7-11 lol).

My only issue/question is for others with apps from different banks...

 

it's slow by todays standards.  Are all the thai bank apps this slow?  It's not dial up slow, but it's walk-slow vs instant.

**Also, someone mentioned TRUEWALLET and Possibly RABBIT PAY.  Do these work with PEA?

I know Rabbit Pay can be set upt within the BBK app and then I could use it at 7-11 instead of cash only.

But hasn't been a big enough headache to finish it yet.

Unfortunately Rabbit Pay is not available to those who are aged 70+

[Liverpool Lou]

On 3/25/2023 at 5:09 PM, mrjohn said:

reasons I originally went with Bangkok Bank was because there telephone help service was very good. That was 18 years ago. Now you have absolutely no no chance of actually speaking to anybody human

"Now you have absolutely no no chance of actually speaking to anybody human".

That is complete b0ll0cks.  BBL's call centre is staffed with perfect-English-speaking humans...1333.

[Liverpool Lou]

On 3/25/2023 at 9:38 PM, gamb00ler said:

Several posts have mentioned that PEA bills are not scannable for easy payment in the Bangkok mobile app.  They're correct.

MEA also.

[Liverpool Lou]

On 3/25/2023 at 9:29 PM, Lemsta69 said:

the OP just wants to pay his electricity bill. apparently the PEA bills have a QR code (dunno, I'm MEA) so easiest thing for him to do is get the BBL app. 

 

It's not complicated at all, login to the app, press Scan and hold it over the QR code and hey presto! 

 

Banking with BBL and not use the Bualuang app is cutting your nose off to spite your face.

BBL will not scan MEA bills for paying.  I try it every month without success.

[Liverpool Lou]

On 3/25/2023 at 9:38 PM, biervoormij said:

The Bangkok Banking App works great for MEA but does not work for PEA. You can scan the PEA bill with the app but then it gives you an error code.

Unless it has changed since 19th of this month, scanning the MEA QR code gets the same "error" result.

[Liverpool Lou]

44 minutes ago, gamb00ler said:

I opted for a single trip to Kasikorn to open an account and get their mobile app which is much faster and allows payments to more utility companies than Bangkok bank app. 

MEA is on the BBL app also for bill payment.

[Lemsta69]

22 minutes ago, Liverpool Lou said:

BBL will not scan MEA bills for paying.  I try it every month without success.

I had no problem scanning MEA codes from BBL app until last week when it failed and I had to do it manually via the app.

 

The app also refused to recognise a PromptPay code from a local merchant yesterday. That's the 2nd time I've had that happen. 

 

Starting to get a little annoyed with BBL, time for a jai yen yen refresher course. Or change banks ????

[Phulublub]

I think (!) I have set up an automated payment from my KBank app to automatically pay my PEA bill every month.....tried on BBL app but no joy.  Unfortunately, had already paid April's bill so will have to wait till next month to confirm

 

PH

[lkn]

On 3/26/2023 at 10:40 AM, Phulublub said:

Anyone have a PDF copy of the PEA DD Form that we could download and print?

Your bank should have this form, so just go to your bank with your latest bill and they will fill out the form for you, and you then deliver it to your nearest PEA office.

 

At least that is what I did, once with Krungthai and once with Kasikorn.

[lkn]

On 5/1/2023 at 5:02 AM, Dart12 said:

I know Rabbit Pay can be set upt within the BBK app and then I could use it at 7-11 instead of cash only.

I don’t think 7-Eleven accepts Rabbit Pay.

 

As per the image below, they accept TrueWallet because both 7-Eleven and TrueMoney are subsidiaries of the Charoen Pokphand Group. This also seems to be why they do not accept Thai debit cards, even though they do take international cards, and I believe there is one bank in Thailand which cards you can use, because it is also a subsidiary or partner of the CP Group.

 

I personally use my Wise VISA card via ApplePay in 7-Eleven for cashless and contactless payments. It’s a bit ridiculous though, that they do not accept PromptPay or Thai debit cards…

 

 

[barryw52]

TTB App supports paying both MEA and PEA bills. It seems directly linked to MEA and PEA and shows the amount owing once the bill in the system the next day after read the meter. If you save as favorites in the app and it takes less 10sec to pay a bill and it saves the receipt on your phone.  I have also use the Bangkok bank for MEA, The TTB app is year ahead of Bangkok banks app. I not used Kbank app for much so no experience there.

[Dart12]

11 hours ago, lkn said:

I don’t think 7-Eleven accepts Rabbit Pay.

 

As per the image below, they accept TrueWallet because both 7-Eleven and TrueMoney are subsidiaries of the Charoen Pokphand Group. This also seems to be why they do not accept Thai debit cards, even though they do take international cards, and I believe there is one bank in Thailand which cards you can use, because it is also a subsidiary or partner of the CP Group.

 

I personally use my Wise VISA card via ApplePay in 7-Eleven for cashless and contactless payments. It’s a bit ridiculous though, that they do not accept PromptPay or Thai debit cards…

 

 

yep. thailands #1 chain says <deleted> to thai banks and people.  But doesn't seem to be hurting them one bit though does it? lol

i'll have to double check within the 7-11 app.  I thought it was rabbit they had in there and I started teh process but they wanted info I didn't have while outside the home.

[landosmiles]

On 3/25/2023 at 2:57 PM, tomazbodner said:

MEA has a phone app in which you can see invoice, past consumption, comparison with previous year, and pay the bills with credit card.

This mostly worked for me until December 2023.  Now both MEA and CounterServicePay tell me that at least as of 2024, only Thai credit cards can be used to pay MEA bills. 😥 TrueWallet also doesn't allow credit card as payment source.

If anyone finds an app or website to pay MEA with a foreign credit card please let me know! 🙏

[tomazbodner]

2 hours ago, landosmiles said:

This mostly worked for me until December 2023.  Now both MEA and CounterServicePay tell me that at least as of 2024, only Thai credit cards can be used to pay MEA bills. 😥 TrueWallet also doesn't allow credit card as payment source.

If anyone finds an app or website to pay MEA with a foreign credit card please let me know! 🙏

Apologies, I use a Thai issued credit card, so I wasn't aware.

 

However I do receive paper bills from MEA which have QR code, and I assume (never tried) my mobile banking app could make a payment by scanning that code.

 

There is another app from EGAT that our condo has in the apps list but when I originally opened it, the juristic officer suggested me MEA app as that one was impossible to use. I checked just now and they have replaced it with MEA Smart Life.

 

I also see that AIS application has an option to pay for utilities and then get billed in monthly phone bill. Tried to add my account to app and it seems to work but I already paid the bill for last month so can't really test it now. It does not show any balance. Just allows to make payment.

 

Maybe someone else is using it and can give better information. I'm just searching for possible alternatives that might work for you.

[Digitalbanana]

My KPlus app shows the MEA current bill at any time I use the app and I just pay it there. Simplicity itself.

[JBernard]

The PEA e-service looks like an op

On 4/5/2023 at 7:51 PM, ravip said:

Well I received the following (email) from the Bangkok Bank. I hope it would be of some use to you.

 

QUOTE

Dear ...,

Thank you for contacting Bangkok Bank.

As mentioned in your email that you would like to pay your Provincial Electricity Authority Bill, please be informed that currently you cannot pay for Provincial Electricity Authority Bill via mobile banking application. However, if you registered for Bualuang iBanking (on the website by using the computer PC) you can pay for this bill by following these steps: 

1. Register your online payment (PEA-ePay) through the PEA website www.pea.co.th (PEA website is available in Thai only).
2. Log in using your PEA User Name and Password and register your bill, then select 'Bangkok Bank' to make your payment transaction.
3. The system will automatically link to the Bualuang iBanking log on page. Once there, please enter your Bualuang iBanking User ID and Password.
4. You will be directed to the 'Bill Payment' page. The full payment amount you owe will be displayed automatically -simply follow the on-screen instructions. 

 

We apologize for any inconvenience occurred. 

Should you require any further assistance, please do not hesitate to contact us. You can also contact our Phone Banking Center at 1333 (for domestic) or (+66)2 645 5555 (for overseas), during all hours.
 

Faithfully yours,  

Bualuang Phone
Bangkok Bank Public Company limited 

UNQUOTE

This looks like an option, thanks. 

 

Does anyone know what the "person that uses electricity number CA"' number is in the form below?

Can't see anything on the bill that matches the required length or has CA associated with it? 

 

Still difficult to pay online in my experience.

 

PEAs smart app fails with 'cannot connect to server' when I enter my pin.

 

Most of the PEA Payment Channel options seem like routes of payment that you could hypothetically use..

 

shopeepay is not available in this region.

 

e pay have closed down, by the looks of it, and still owe me about 3000 baht from their QR code payment failure. 

 

7/11 the default option still!

[ravip]

Does anyone know what the "person that uses electricity number CA"' number is in the form below?

 

Just a wild guess - Customer Account Number (account with the PEA)

[landosmiles]

On 2/28/2024 at 4:37 PM, tomazbodner said:

I do receive paper bills from MEA which have QR code, and I assume (never tried) my mobile banking app could make a payment by scanning that code.

 

There is another app from EGAT that our condo has in the apps list but when I originally opened it, the juristic officer suggested me MEA app as that one was impossible to use. I checked just now and they have replaced it with MEA Smart Life.

 

I agree that there are a number of ways to pay the bill electronically including the ones you mentioned 👍 albeit not with a foreign credit card.

 

On 2/28/2024 at 4:37 PM, tomazbodner said:

AIS application has an option to pay for utilities and then get billed in monthly phone bill.

 

That may be highly useful for others, yes. 👍
Personally I'm on True; I can't find a similar feature with True, sadly.

[JBernard]

18 hours ago, ravip said:

Does anyone know what the "person that uses electricity number CA"' number is in the form below?

 

Just a wild guess - Customer Account Number (account with the PEA)

Should be, but the number on the bill is the wrong length. I'll check the meter. Will report back when I work it out!

[treetops]

11 hours ago, JBernard said:

Should be, but the number on the bill is the wrong length. I'll check the meter. Will report back when I work it out!

 

Try using Truemoney app.

 

I've never done it but when I select PEA as a bill to pay the first prompt is for a 12 digit account number and near the top of my bill is a field titled "CA/Ref. No. 1" which is 12 digits.  Worth a try perhaps.