Hi
And have tried to get a  solution to this problems and more and more pension providers are requiring more id and phtos of passports and driving licenses and yes it causes so many problems.
Basically have a home computer but more and more companies are demanding secondry Id for verfication purposes.

Yes basically my camera is all set up but after countless of time and keep getting messages that can not see your photo id and/ or a drivers license and then say too light ot too dark and change the lighting and put o the lights and still can not get the required information and in many ways proving you still alive and not to be confused with the DWP and we know that too is a hassle.
Any thoughts on this and yes tried the documents in the middle of the screen and up top where the camera is.
Modern technolgy and hopefully will get it through but it times you out.
Anyone having the same problems with this.
thanks all

I've always found these apps to work best on a smartphone.

 

I've really no idea why, possibly they simply have better cameras. 

 

And, I invariably have to get someone else to actually hold the phone, my brain just can't cope with holding ID and phone, getting everything in the picture and then pressing the shutter.

 

Try a photo shop and they will email you the .jpg image .

Agree with @CrossySmart phone is now my go-to for all these requirements

5 minutes ago, Crossy said:

I've always found these apps to work best on a smartphone.

I agree with that.

It seems many provider, or their developers, only use mobile phones, they don't use desktop PCs anymore.

They assume you do everything on the phone.

Now i am required to use fingerprint,easy and fast.

My annual "are you still alive" check by my pension provider uses an App on the phone (you can do a paper one if you want).

 

Get a selfie on the screen and blink slowly. App goes beep and you're done.

 

1 hour ago, Crossy said:

I've always found these apps to work best on a smartphone.

 

I've really no idea why, possibly they simply have better cameras. 

 

And, I invariably have to get someone else to actually hold the phone, my brain just can't cope with holding ID and phone, getting everything in the picture and then pressing the shutter.

 

Thanks you made me laugh and got my eldest granddaughter to take a picture but she did it eventually though she seemed to be in a mood.
Modern technology does my head in but see if it is accepted first.
Thanks to the other posters as well and thanks so much

I found taking pics , scans outdoor in even light and no shadows gave most acceptable outcomes

So you do not have a scanner? Or take a photo with your phone and download to the computer.

All of this modern stuff with a phone is a big pain. I had to sign up to Facebook today because a friend only uses Messenger. Funny how FB already had my details.

If you can upload a saved photo. Take a photo on your phone and use messenger to send it to yourself.  Then you can open facebook on your computer and copy or save the photo on your computer.

 

As mentioned I get better photos taking them outside.  Indoors always seem to get shadows from blocking the lighting.

I just take a photo with my phone and upload it to my laptop.

17 hours ago, norbra said:

I found taking pics , scans outdoor in even light and no shadows gave most acceptable outcomes

I agree. I try to take these type of photos in the daytime, using natural light. less shadows.

I usually take them in my living room,  with my back against a white wall while I am facing the windows, with the blinds open.

23 hours ago, Crossy said:

And, I invariably have to get someone else to actually hold the phone, my brain just can't cope with holding ID and phone, getting everything in the picture and then pressing the shutter.

A tripod might help ...

On 9/26/2023 at 7:30 PM, GreasyFingers said:

So you do not have a scanner? Or take a photo with your phone and download to the computer.

All of this modern stuff with a phone is a big pain. I had to sign up to Facebook today because a friend only uses Messenger. Funny how FB already had my details.

No need for FB as Messenger can be installed as a stand alone app.

2 hours ago, norbra said:

No need for FB as Messenger can be installed as a stand alone app.

Except you have to have a FB account before you can use it.

9 hours ago, GreasyFingers said:

Except you have to have a FB account before you can use it.

Yes you do, but you don't have to use FB if you don't want to.