1 minute ago, Lorry said:

Thx for posting this.

It just confirms my decision to live without a Lazada wallet.

Lazada offered me a refund as vouchers, I will try it.

 

Even worse. I received a message in the app shortly after saying 'Wallet verification failed. Please try again or contact customer services.'

 

Don't think I'll bother with either. Better to switch to Shopee I think.😔

Because of my personal history with Lazada they have informed me that I can NEVER activate their wallet unless I open a new account with a new phone number which I won't do.

So occasionally I get an order cancellation and it gets sent to the wallet.

But I can't activate the wallet.

This just happened again.

So then the way I have solved this is to chat with customer service and ask them to turn the credit into a voucher for a future purchase.

So far they have agreed, but it's annoying. 

Because of that I've started to use the COD PLUS option.

Then I can pay online after I see that it's been packed.

It saves the bother of dealing with cancellations and then having to hassle with asking for a voucher.

 

After Lazada gave me the runaround (they gave me several fake addresses of Flash Express to send back the item, I went to all of them) they now sent me a voucher as a refund - but the voucher cannot be used, error OC01.

I called them and they made me send a screenshot of the error message. Now I have to wait 3-5 business days.

It's all ridiculous, and I agree with  @NoshowJones. Its just all lies.

Lazada was quick and send me their "solution":

"Don't use the voucher"

On 9/26/2025 at 4:07 PM, Lorry said:

Lazada was quick and send me their "solution":

"Don't use the voucher"

They just send me one more email: "please refrain from using vouchers"

 

So I got a voucher as a refund. But, please dont use it!

On 5/21/2024 at 12:22 PM, MartinL said:

I wanted to post in this thread but it's closed - 

This is my latest experience with a Lazada refund.

 

I ordered an electric massager for my wife and it arrived in 2 days. It was a COD purchase as are 99+% of our Lazada orders.

 

Unfortunately, it wasn't as described so I started the returns process yesterday afternoon and we were at the "Pending pick-up" stage. About 11.15 am today, we got a call from the return courier to say they'd collect in 30 minutes. But we had no return label for the parcel. The courier arrived and, while she was waiting and chatting to Mrs.L, the label arrived for printing. At the same time, the refund was made to my Lazada Wallet, even though the courier hadn't actually touched the package at that point. Label was attached and the courier was on her way.

 

Last time we returned something, we had to wait 3 days (?) for seller approval and then maybe another day for the return label to be generated. No waiting this time. 

 

All in all, a very good return/refund experience and, TBH, all my recent returns have been dealt with well although not as swiftly as this one, probably because of the seller approval requirement mentioned.

 

all my recent returns have been dealt with well although not as swiftly as this one

 

What does this mean? All my returns?

 

I have bought 1,000s of things from Lazada and Shopee and never made a single return...If some thing is not quite to my liking 99% its my fault......So I just suck it up.....And lesson learned......

O

3 weeks for 571B refund, endless mails and phone calls.

 

I finally got it (they didn't tell me that to use the refund I had to use another device, not the device I used to order - same app version on both devices)

 

I am done with Lazada.