Truth Under Fire: Combating Misinformation Amid a Surge of Disasters

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Composite images: AMARIN TV

 

The manager of a five-star hotel in Hua Hin has been dismissed following intense public criticism of their response to a customer’s review.

 

The controversy began when a guest posted on social media about a charge for a toothbrush, priced at 20 baht, after staying at the luxury hotel. The guest had written in a Google review, “If you stay here, remember to bring your own toothbrush because the hotel charges 20 baht for one.”

 

In response, the manager left a comment in English, saying, “Now let me explain or educate you a little bit about green hotels; we care for the environment, and this is why we do not put dental kits for free in the rooms.”

 

This response, perceived as condescending, sparked significant backlash, with many questioning the manager’s attitude towards customer service.

 

On 26 October, the hotel issued a public apology on social media, stating, “The hotel deeply regrets the incident and sincerely apologises for the manager’s actions.”

 

They confirmed the manager’s employment contract was immediately terminated, adding, “We respect and value all feedback from our guests and are committed to improving our service. We hope you will allow us the opportunity to provide you with a better experience in the future.”

 

The management of the Hua Hin resort expressed a commitment to maintaining high service standards, emphasising a renewed focus on customer satisfaction.

 

-- 2024-10-28