May 14, 2025May 14 My UK (DWP) was paid into my UK bank (Halifax Bank) every week without fail, until recentley when it has suddenely stopped, the last payment being 2nd May, has anyone else had this problem? I thought maybe they (DWP) had put me onto monthly payments with bothering to infom me which under this shambles of a government we've now got, could well be! Anyone any knowledge of this to put my mind at rest!
May 14, 2025May 14 4 hours ago, maxcorrigan said: My UK (DWP) was paid into my UK bank (Halifax Bank) every week without fail, until recentley when it has suddenely stopped, the last payment being 2nd May, has anyone else had this problem? I thought maybe they (DWP) had put me onto monthly payments with bothering to infom me which under this shambles of a government we've now got, could well be! Anyone any knowledge of this to put my mind at rest! The most common reason I've heard of is that they know you live outside the UK and have mailed you a Proof of Life form. You haven't recieved it so unable to return it and they assume you've popped off this mortal coil. Call them and re-assure them you're alive. Someone else who has been through this will hopefully be along soon to explain the details, or there's been a few threads on it recently if you can find them.
May 14, 2025May 14 4 hours ago, maxcorrigan said: My UK (DWP) was paid into my UK bank (Halifax Bank) every week without fail, until recentley when it has suddenely stopped, the last payment being 2nd May, has anyone else had this problem? I thought maybe they (DWP) had put me onto monthly payments with bothering to infom me which under this shambles of a government we've now got, could well be! Anyone any knowledge of this to put my mind at rest! Call the International Pension Centre (IPC).... +44 191 218 777 they will immediately reinstate your pension on the strength of the phone call (if it is due to non receipt of a Life Certificate)
May 14, 2025May 14 3 minutes ago, hotandsticky said: Call the International Pension Centre (IPC).... +44 191 218 777 they will immediately reinstate your pension on the strength of the phone call (if it is due to non receipt of a Life Certificate) You can contact the International Pension Centre (IPC) by email, using the online enquiry form. It is taking longer than usual to reply to online queries. You need to report changes to your personal details (such as your address or bank details) by telephone or letter. Telephone State Pension Telephone: +44 (0) 191 218 7777 Textphone: +44 (0) 191 218 7280 British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet Monday to Friday, 8am to 6pm
May 15, 2025May 15 Author 17 hours ago, hotandsticky said: You can contact the International Pension Centre (IPC) by email, using the online enquiry form. It is taking longer than usual to reply to online queries. You need to report changes to your personal details (such as your address or bank details) by telephone or letter. Telephone State Pension Telephone: +44 (0) 191 218 7777 Textphone: +44 (0) 191 218 7280 British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet Monday to Friday, 8am to 6pm Thank you and others for your quick replies, would you know the email address you quoted by chance? i try to avoid phone calls as my 86 yr old ears are not so good these days, so email would be a good start!
May 15, 2025May 15 DWP don't quote an e-mail address. Go to ...... https://www.gov.uk/international-pension-centre Scroll down on that page a little to just underneath the bold 'Online' heading and you'll see 'online enquiry form'. Click and you'll see the form for you to fill in with your question. However, a phone call would be MUCH, MUCH faster - replies to these forms can take weeks sometimes whereas the response to a phone call can be immediate. Don't you have somebody that can make the call for you while you're there in the background to answer questions via your helper? Telephone: +44 191 218 7777 Monday to Friday, 8am to 6pm.
May 15, 2025May 15 2 hours ago, maxcorrigan said: Thank you and others for your quick replies, would you know the email address you quoted by chance? i try to avoid phone calls as my 86 yr old ears are not so good these days, so email would be a good start! That link takes you to... https://secure.dwp.gov.uk/contact-the-international-pension-centre/contact-form
May 15, 2025May 15 I have used the following email for contact with DWP. This was a coiple of years back when I also had issues with delayed payments. "TVP.INTERNATIONALQUERIES(at)DWP.GOV.UK" Response time was, i believe, a couple of working days. So not too bad.
May 16, 2025May 16 Author Popular Post Got it sorted finally by phone (although the email address by "ppguy" looks promising) after a fairly long wait finally got through to a lady with a Newcastle accent who went through a check list and fialy accepted i was still alive, as others have mentioned it appears to be a proof of life form that i never received! So i would like to thank everybody again, that provided very helpful advice that put me on the right track. Just waiting now for missing paymets to appear on my UK bank account, (fingers crossed) will be checking everyday of course!
May 16, 2025May 16 Popular Post 14 hours ago, maxcorrigan said: Got it sorted finally by phone (although the email address by "ppguy" looks promising) after a fairly long wait finally got through to a lady with a Newcastle accent who went through a check list and fialy accepted i was still alive, as others have mentioned it appears to be a proof of life form that i never received! So i would like to thank everybody again, that provided very helpful advice that put me on the right track. Just waiting now for missing paymets to appear on my UK bank account, (fingers crossed) will be checking everyday of course! So they accepted your phone call as being the necessary proof that you were still in the land of the living in lieu of a fresh Life Cert? I distinctly recall someone else on here who called them recently but was told that he still had to submit a paper Life Cert by snail mail! A case of left and right hands at the IPC, it would seem.
May 17, 2025May 17 Author 9 hours ago, OJAS said: So they accepted your phone call as being the necessary proof that you were still in the land of the living in lieu of a fresh Life Cert? I distinctly recall someone else on here who called them recently but was told that he still had to submit a paper Life Cert by snail mail! A case of left and right hands at the IPC, it would seem. Yes, the georgie woman excepted my phone call after going through many checks, then finally said ok it should take a couple of days for the money to arrive in my UK account, though i'm told it's more than a couple of days!
July 1, 2025Jul 1 I was told by someone who knows of someone else who sent his proof of life certificate to the wrong address and wondering why there was no answer back, got in touch with them and was told that his state pension was now being stopped. I read on the DWP website that they cannot reduce or stop your state pension. So what is it really, what can the DWP really do or not do regarding your state pension?
July 1, 2025Jul 1 Popular Post 53 minutes ago, NoshowJones said: I was told by someone who knows of someone else who sent his proof of life certificate to the wrong address and wondering why there was no answer back, got in touch with them and was told that his state pension was now being stopped. I read on the DWP website that they cannot reduce or stop your state pension. So what is it really, what can the DWP really do or not do regarding your state pension? They can stop your pension if you're dead. But if they make a mistake, and you're not dead, they have to make up the payments. Best to be 'living in the UK' where no proof of life forms are required.
July 3, 2025Jul 3 On 7/1/2025 at 9:29 AM, NoshowJones said: I was told by someone who knows of someone else who sent his proof of life certificate to the wrong address and wondering why there was no answer back, got in touch with them and was told that his state pension was now being stopped. I read on the DWP website that they cannot reduce or stop your state pension. So what is it really, what can the DWP really do or not do regarding your state pension? My chums pension was stopped, never got the LC form, I had to get on the phone to DWP and sort it between us. We were given an extra 10 weeks to send a form back, but his payments were reinstated after sorting it. It wasn't easy as my chum is on his last legs to answer questions........🤕
July 4, 2025Jul 4 Author Getting back to my original opening post my proof of life letter turned up, it had taken two months to get here, my pension had been stopped, hence the phone call as outlined in the opener, i did write them a letter stating my pension was now ok after the phone call, did't expect a answer and did't get one, civil servants i presume working from home, poor dears, probably rushed of their feet.
July 4, 2025Jul 4 1 hour ago, maxcorrigan said: Getting back to my original opening post my proof of life letter turned up, it had taken two months to get here, my pension had been stopped, hence the phone call as outlined in the opener, i did write them a letter stating my pension was now ok after the phone call, did't expect a answer and did't get one, civil servants i presume working from home, poor dears, probably rushed of their feet. I at times email them asking if a LC form has been sent to me, they reply, last time was an SMS on my phone....... When I send the LC form back I copy it and paste to an email to them, pointing out this is in the post, I get a reply...🤗
July 5, 2025Jul 5 Author 22 hours ago, transam said: I at times email them asking if a LC form has been sent to me, they reply, last time was an SMS on my phone....... When I send the LC form back I copy it and paste to an email to them, pointing out this is in the post, I get a reply...🤗 I will try that next year, mail here in Thailand is very hap hazard sometimes very quick other times not so, i have had mail turn up 3 months later, why they can't use email for some things that are not so important, i do'nt know!
July 15, 2025Jul 15 On 5/14/2025 at 2:39 PM, hotandsticky said: Call the International Pension Centre (IPC).... +44 191 218 777 they will immediately reinstate your pension on the strength of the phone call (if it is due to non receipt of a Life Certificate) I called that number and the voice at the other end something like this no is not available.
July 15, 2025Jul 15 On 5/15/2025 at 2:56 PM, PPGuy said: I have used the following email for contact with DWP. This was a coiple of years back when I also had issues with delayed payments. "TVP.INTERNATIONALQUERIES(at)DWP.GOV.UK" Response time was, i believe, a couple of working days. So not too bad. I emailed that and they got back to me about 6 hours later saying they cannot get through and they will try again.
July 15, 2025Jul 15 On 5/16/2025 at 8:15 AM, maxcorrigan said: Got it sorted finally by phone (although the email address by "ppguy" looks promising) after a fairly long wait finally got through to a lady with a Newcastle accent who went through a check list and fialy accepted i was still alive, as others have mentioned it appears to be a proof of life form that i never received! So i would like to thank everybody again, that provided very helpful advice that put me on the right track. Just waiting now for missing paymets to appear on my UK bank account, (fingers crossed) will be checking everyday of course! You are lucky I have not had my pension since the 22nd May.
July 15, 2025Jul 15 I filled in my report complete with my doctors stamp and signature on Mon 7th July, my pension still not reinstated.
July 15, 2025Jul 15 51 minutes ago, NoshowJones said: I filled in my report complete with my doctors stamp and signature on Mon 7th July, my pension still not reinstated. You must phone DWP, they will ask you security questions, after that they will sort it out. Just done it for a friend who is on his deathbed, he had to answer the questions himself with my help. They then said we will reinstate your payment, and give you 10 weeks to return a completed LC. He got his pension 5 days later.
July 15, 2025Jul 15 1 minute ago, transam said: You must phone DWP, they will ask you security questions, after that they will sort it out. Just done it for a friend who is on his deathbed, he had to answer the questions himself with my help. They then said we will reinstate your payment, and give you 10 weeks to return a completed LC. He got his pension 5 days later. I have tried to phone them on about 4 occasions Trans, I am told the no does not exist, I tried again yesterday and it was a mans voice. after about 2 sentences it just cut off.
July 15, 2025Jul 15 Just now, NoshowJones said: I have tried to phone them on about 4 occasions Trans, I am told the no does not exist, I tried again yesterday and it was a mans voice. after about 2 sentences it just cut off. When I phoned I waited about 20 minutes for a pick up, we were probably were on the phone for about the same time...🤗 Try another phone...
July 15, 2025Jul 15 23 minutes ago, transam said: When I phoned I waited about 20 minutes for a pick up, we were probably were on the phone for about the same time...🤗 Try another phone... I am not spending 40 mins on a phone because of these DWP incompetents. I wonder how much that costs you. I am going to the UK in about six weeks and if my pension is not reinstated by then they are going to have to pay about 3 months back dated pension.
July 15, 2025Jul 15 1 minute ago, NoshowJones said: I am not spending 40 mins on a phone because of these DWP incompetents. I wonder how much that costs you. I am going to the UK in about six weeks and if my pension is not reinstated by then they are going to have to pay about 3 months back dated pension. Up to you, didn't cost me anything, not my phone....🤗
July 15, 2025Jul 15 Popular Post 2 hours ago, NoshowJones said: On 5/14/2025 at 2:39 PM, hotandsticky said: Call the International Pension Centre (IPC).... +44 191 218 777 they will immediately reinstate your pension on the strength of the phone call (if it is due to non receipt of a Life Certificate) I called that number and the voice at the other end something like this no is not available. That number is incorrect, the correct number is +44 191 218 7777.
July 15, 2025Jul 15 19 minutes ago, NoshowJones said: I am not spending 40 mins on a phone because of these DWP incompetents. I wonder how much that costs you. Call them on the dot of 8am and the phone is answered quickly. Special rates on the "004" international access number are about B1 per minute. with DTAC, for example.
July 15, 2025Jul 15 1 hour ago, Liverpool Lou said: That number is incorrect, the correct number is +44 191 218 7777. Thanks for that correction 👍
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