I’ve been using True in my condo for the last three years and am currently looking for a second fibre connection for a house as well as a 4G/5G router. 
 

So I went to the shop today and they said I needed a printed copy of my passport, work permit and the whole deal. Didn’t matter if I already was a customer. 
 

Did I just luck out with my customer «service» rep or is this just the way it is? 

Oh and by the way, they said I could not add my additional services to the existing account. 
Is this just a way for them to add provisions? Or is True not homogenised enough to work together in central and northern Thailand?

https://www.true.th/en/trueonline/package-types/true-gigatex-pro-special-ssv/

 

Online or by phone.

If you are by yourself, as I'm thinking, that's what they ask for. The first question I was asked when I wanted a router installed (I use hotspot), is if i had a wife living with me. The condo is yours but the house isn't? A work permit makes some things easier. 

Yeah I had to comply in the end, and produced the papers. Got the finer installed the next day, so that’s better than the western world.

 

just strange that after 3 years of being a customer, they still don’t trust me to open a new line. I guess it’s just one of those quirks.