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I’ve been using True in my condo for the last three years and am currently looking for a second fibre connection for a house as well as a 4G/5G router. 
 

So I went to the shop today and they said I needed a printed copy of my passport, work permit and the whole deal. Didn’t matter if I already was a customer. 
 

Did I just luck out with my customer «service» rep or is this just the way it is? 

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