3BB Phuket IPv6 Delegation Size only /64?

[iUnstable0]

Hello,

 

I'm subscribed to 3BB internet 2.5g/1g in Phuket and they gave me an AIS black router 2.5g capable. I have it in bridge mode atm and connected to my Unifi UDM SE and setup PPPoE and everything is working fine. Except that I asked them to enable IPv6 for me and they did, but they gave me a /64 delegation size. I know this because I set my UDM SE to request for /56 but the IPv6 only work on one VLAN meaning the ISP DHCPv6-PD server responded with /64 block so my UDM SE can only give it to one VLAN. My other VLANs are missing a global IPv6 address.

 

I tried to call them and explain my situation and specifically requested them to change from /64 to /56 for prefix delegation, but after being put on hold multiple times and several callbacks, they came to the conclusion that they cannot change anything and I'll have to live with this /64 block...

 

I didn't want any conflict or trouble so I just told them it's ok and hung up but it's still ticking me off, mainly because they kept misunderstanding my request and the last employee kinda gave me an attitude at first. First they said something along the lines of "you can only have one PPPoE device, I see you have one on VLAN33, it's impossible to give another," which is completely unrelated to my issue and mind you, when i called them i told them specifically "IPv6 Delegation size /56"

 

I repeated my request so they said they would call me back. After a while another guy called back and told me "We cannot control your device because it's in bridge mode so you will have to set it yourself." I told them I already did and it's on their end, not mine, so they went back to check again and came back telling me "This is very weird, I cannot change anything on my end. It says it is delegating /64 and you should double check your settings because normally the client controls the delegation." wtf??? Do they even know how DHCP-PD works? 😭 after explaining to him again he finally told me he cannot change the value and it's stuck like that and I just gave up.

 

I need /56 because I run multiple VLANs and want proper IPv6 on all of them, not just one network. anyone dealt with this BS before? do i have to live with /64 or is there a way to get /56

 

Tl;DR: Requested /56, got a "we cant give you that" back from 3bb

 

[topt]

2 hours ago, iUnstable0 said:

anyone dealt with this BS before? do i have to live with /64 or is there a way to get /56

The only way is to pretty much do what it appears you have already done.

Talk nicely to a an English speaking customer service rep and ask them to get someone technical who understands IPv6 to either talk to you direct if they speak and understand English or for the CS rep to act as an interpreter. 

It sounds like the guy you spoke to speaks English but isn't technical enough to understand what you wanted.

You may have to speak very nicely to the CS person to get them to raise a more senior bod - I ended up having to do this simply to get my plan changed over and router replaced with a modem so just keep pushing and you should get a better answer even if not in your favour.

 

Not helpful but seems this is, or was, an ongoing issue - (and this was one of many links)

I'm in the same boat with True and wondering whether to try and do anything about it..........(IPv4 works fine for my limited needs)

[iUnstable0]

well i talked thai with them cause im thai. maybe i should try english customer rep, maybe they have more competent rep operating. fyi i was really nice to him though