Mobile banking app

[Marcomilton7]

Hi All,

 

I just recieved a message saying my mobile banking services has been temporarily blocked and to goto my branch. I can't get to my branch for a couple of days, can I still use my bankcard at ATMS and tap and pay? Is it all services locked or just Internet banking? Ie I can still use ATM. Just worried about trying ATM if it swallows it

 

Thanks

[Will B Good]

3 minutes ago, Marcomilton7 said:

Hi All,

 

I just recieved a message saying my mobile banking services has been temporarily blocked and to goto my branch. I can't get to my branch for a couple of days, can I still use my bankcard at ATMS and tap and pay? Is it all services locked or just Internet banking? Ie I can still use ATM. Just worried about trying ATM if it swallows it

 

Thanks

 

Can't help, but saying you have to go to your branch is un*******believable........mine is a 14 hour round trip.

 

 

Or do they mean any branch????

[scubascuba3]

Try a cardless withdrawal, see if it works

[Marcomilton7]

32 minutes ago, Will B Good said:

 

Can't help, but saying you have to go to your branch is un*******believable........mine is a 14 hour round trip.

 

 

Or do they mean any branch????

Just checked any branch. But im still in middle of no where at present 

[Will B Good]

1 minute ago, Marcomilton7 said:

Just checked any branch. But im still in middle of no where at present 

 

Phew....cheers.....that would cut it down to 90 minutes at least

[richard_smith237]

31 minutes ago, scubascuba3 said:

Try a cardless withdrawal, see if it works

 

This...   

 

First thing to check to see if your account is open is to try a cardless withdrawal.

Then you can also try a conventional ATM withdrawal.

Also, as you suggested OP, give your Wireless Payment (Tap-n-go) at try - only you have the answer to that.

 

 

The message you received was that your 'mobile banking services have been temporarily blocked' - so that just means mobile banking service, you should still have functional Online Banking Services etc.

 

 

 

 

[Liverpool Lou]

1 hour ago, Marcomilton7 said:

I just recieved a message saying my mobile banking services has been temporarily blocked and to goto my branch. I can't get to my branch for a couple of days, can I still use my bankcard at ATMS and tap and pay? Is it all services locked or just Internet banking?

What did your bank's call centre say when you asked them?

[Dah fahrang]

This may be because there is a mis-match between the registered name of your bank account with the registered name for the SIM card in your mobile phone. It could be as simple as a single character in your name.

 

I had this issue a couple of weeks back, setting up mobile banking with K Plus. The mobile number in the phone used for KPlus was registered in my wife's name. I had to go to my mobile phone provider (True) to change the registered name, and get a 'certification' from them which I took to Kasikorn. Easy enough. All done and dusted. Mobile banking running a treat.

 

My online banking, ATM/Debit card use was unaffected during this switch.

[Liverpool Lou]

1 hour ago, Marcomilton7 said:

I just recieved a message saying my mobile banking services has been temporarily blocked and to goto my branch. I can't get to my branch for a couple of days, can I still use my bankcard at ATMS and tap and pay? Is it all services locked or just Internet banking?

"...my mobile banking services has been temporarily blocked..."

It is not your internet banking, it is the phone app.

[Marcomilton7]

I guess the problem with me is I originally set up a/c on a phone registered to me. But it expired. I now just use a pay and go for the last 1.5yr and no problems at all, the app still worked fine