I am an oldie and not very savvy with computers, so sorry if my question has an obvious answer.

Not sure if this a similar problem as that posted by ‘myjawe’ a few days ago.

I have an ACER just 4 years old, using Win7 x64( my choice ).

A few days ago after 3 windows updates, one of which failed on the first attempt but updated on the following day, my machine took longer to boot up and in general running more slowly.  The update was the Monthly Quality Update.   Have had previous same kind of updates that failed on the first or even fourth attempt but eventually installed.

The main issues are that once booted up videos will not play, some will play but no sound, and there is no sound when I try to watch BBC Radio 4 Home news on any browser.

I try a restart but this does not always work first time.

I try turning off Wi-Fi and turning on again.

Sometimes on a restart sound works again after about 10 – 20 minutes.

Once sound is working it is fine for the rest of the day.

This has never happened before.

Any ideas as to what is wrong ?

From what you have said goggle your exact model whilst running win7 it will probably be the sound card driver maybe not supported with updates sure someone else would have had similar problems and work arounds posted????

If it is making life impossible, you can try system restore to undo the update until you can find more info on the problem.

On 5/23/2019 at 7:48 PM, sammieuk1 said:

From what you have said goggle your exact model whilst running win7 it will probably be the sound card driver maybe not supported with updates sure someone else would have had similar problems and work arounds posted????

many thanks for your suggestion will see if I can find a work around

On 5/23/2019 at 7:54 PM, Slip said:

If it is making life impossible, you can try system restore to undo the update until you can find more info on the problem.

Still taking time to load but have found a way to get things working without undoing updates.
Had another monthly quality update that failed 3 times to install before finally downloading.

I have a Acer laptop as well but running windows 10 I had problems

with sound as well I could watch a movie but it had no sound at all

but after downloading the movie it restored the sound I was using

google chrome at that time no matter what I did I had no sound

then I switched to Firefox and hey no more probs with sound