Life Rule : Dont Ever “Complain”. Damages Your Reputation & Harmony. Make Calm Requests..

Report Factual Deficiencies in Neutral Measured Proportionate Manner.

Encourage Immediate Corrective Action with Please & Thank You.

 

Personally I struggle to follow my own advice here but thats the standard I aim for………

 

Fully Agree with Complainants in this case though.

Top Food Dollar Demands Top Food Quality / Service / Qty !

Even a 30 baht Street Meal confers the Rights to the Represented Food …..and not to be Poisoned.

Sadder is the fact that others read and believe non professional reviews of anything.  

 

Rights to the represented food? Is that part of an official Trades Description act or just a pseudo expression plucked from nowhere? 

On 9/30/2021 at 6:51 AM, richard_smith237 said:

Some of those replies are genius !!!... 

 

The customer isn’t always right.

 

Whenever I check TripAdvisor reviews I have to ignore have the comments written by some halfwit complaining the sand is too sandy at Koh Samet, or the Burger was too tall etc, choc-chip cookies too chocolatey etc !

 

 

 

If the the vast majority of reviews received by the restaurant are positive then this could be a case of ’no publicity is bad publicity’....  

 

But... TripAdvisor reviews always need to be read with a critical eye, many are fake. 

 

This video shows how a Guy make ‘his garden shed’ (a fake restaurant) a #1 restaurant !!...  

 

https://www.youtube.com/watch?v=bqPARIKHbN8

 

 

If I read tripadvisor reviews I only read the 3 star reviews. 1's and 5's tend to be too bitter, or over the top. 

On 10/2/2021 at 8:45 AM, mikebell said:

I think his profuse apology was forced out of him under threat of jail/deportation?

If I recall correctly he might have been pleased to be deported, he was being held. 

Some customers deserve it though.

 

Example: 

 

"Olives were from a jar"

 

Appropriate response:

 

"You think I got a <deleted> olive tree in the garden?"