Dan747 Posted January 14, 2022 Share Posted January 14, 2022 I have been shopping through Lazada for several years now and find it very convenient buying especially during Covid-19. I charge all via my Chase Visa from the USA without any problems. However this year upon our arrival I made two purchases that went through and after that all my purchases have been put into the the penalty box of "Payment Pending." I tried several times switching Visa credit cards to "No Avail"-Still "Payment Pending." I finally went onto Lazada chat and wrote to an agent that told me I needed a Thailand credit card to do any purchases after several postings. Not sure if any of you all have had the same problem but it looks like I'm in the "Payment Pending Box" with the only solution is "Cash on Delivery!" Welcome back to Thailand. "LOL" 1 1 Link to comment Share on other sites More sharing options...
WEBBYB808 Posted January 14, 2022 Share Posted January 14, 2022 (edited) That doesn't sound correct. I been using a WF card for two years. Visa/Mastaecard, or any international CC should work. I have to turn my VPN off and on sometimes. Dont know if that helps you out. Edited January 14, 2022 by WEBBYB808 Link to comment Share on other sites More sharing options...
scubascuba3 Posted January 14, 2022 Share Posted January 14, 2022 You could top up Truemoneywallet, sometimes i use that over my UK credit card Link to comment Share on other sites More sharing options...
Pravda Posted January 14, 2022 Share Posted January 14, 2022 Just used my Canadian credit card yesterday on Lazada. Link to comment Share on other sites More sharing options...
Richard 2020 Posted January 14, 2022 Share Posted January 14, 2022 But there is nothing about only Thai VISA CARD !!!! Link to comment Share on other sites More sharing options...
tonray Posted January 14, 2022 Share Posted January 14, 2022 15 minutes ago, Dan747 said: but it looks like I'm in the "Payment Pending Box" with the only solution is "Cash on Delivery!" Don't you have a Thai bank account ? 1 Link to comment Share on other sites More sharing options...
big dendrobenaes Posted January 14, 2022 Share Posted January 14, 2022 i have been using UK HSBC visa card for many years NO PWOBLEMS Link to comment Share on other sites More sharing options...
bbko Posted January 14, 2022 Share Posted January 14, 2022 I was using my US based bank debit card for years on Lazada, but every so often I'd get an email from my bank saying my card had been cut off due to possible fraudulent activity and I need to call them to turn in back on. After the 3rd time I just switched over and now use my Bangkok Bank debit card when I can't pay with COD. I try to use COD as much as possible, but not actual cash, I just smartphone transfer money at my door. 1 Link to comment Share on other sites More sharing options...
jimky Posted January 14, 2022 Share Posted January 14, 2022 I use my chase credit card regularly on Lazada including a few times today. It gets declined only on rare occasions and then works again after. In the times it gets declined I use Bangkok Bank account transfer to pay. Link to comment Share on other sites More sharing options...
marcho Posted January 14, 2022 Share Posted January 14, 2022 Why not do COD at least you know it will work. 1 1 Link to comment Share on other sites More sharing options...
Popular Post hotchilli Posted January 14, 2022 Popular Post Share Posted January 14, 2022 7 hours ago, Dan747 said: "Cash on Delivery!" Welcome back to Thailand. "LOL" I will only do cash on delivery... no way of getting ripped-off that way. 4 Link to comment Share on other sites More sharing options...
scubascuba3 Posted January 14, 2022 Share Posted January 14, 2022 12 minutes ago, hotchilli said: I will only do cash on delivery... no way of getting ripped-off that way. apart from an item not being as described 2 Link to comment Share on other sites More sharing options...
hotchilli Posted January 14, 2022 Share Posted January 14, 2022 26 minutes ago, scubascuba3 said: apart from an item not being as described Open the package before payment. 1 4 Link to comment Share on other sites More sharing options...
Popular Post Liverpool Lou Posted January 14, 2022 Popular Post Share Posted January 14, 2022 12 minutes ago, hotchilli said: Open the package before payment. That's normally not permitted by Lazada drivers, how can you open a package that you haven't paid for? 5 Link to comment Share on other sites More sharing options...
Popular Post D M G Posted January 14, 2022 Popular Post Share Posted January 14, 2022 I have the exact same problem!!!!!!!!!! I have reported it to Lazada (1) asked me for screen shots, (2) asked me for passport, etc and (3) asked for a video shot of the incident. I am still waiting resolution for a week. Their Customer Care is no help, just "wait sir." 2 1 1 Link to comment Share on other sites More sharing options...
Popular Post jgm005 Posted January 14, 2022 Popular Post Share Posted January 14, 2022 I had a very similar problem. Using my USA card for Lazada for years. Than, wham, would not work. Not because of the card company. I had a go around over and over with Lazada with them asking me to send in certain information. Which I did and got the same request. Finally I had enough and cancelled my account. 1 3 Link to comment Share on other sites More sharing options...
Popular Post DiDiChok Posted January 14, 2022 Popular Post Share Posted January 14, 2022 Following advice, all I had to do was to remove the card I'd got registered and then add it again and go through the verification process. Something must have been upgraded somewhere, so before cancelling your account you should really try delete/adding the card first. Fixed it for me and my friends who were suffering. 2 2 Link to comment Share on other sites More sharing options...
Popular Post curtklay Posted January 14, 2022 Popular Post Share Posted January 14, 2022 This is obviously a problem with the Kasikorn Bank platform Lazada has suddenly started using. I got the same response from them to send a copy of my passport, a picture of the credit card, and a monthly statement. I said "horsesh*t". It's wholly a problem with them. I'm sure they will eventually straighten it out, as the loss of business must be huge. In the meantime, I found a workaround by using their mobile app. The same Chase card worked fine on the app and the order was processed. Apparently, the website and mobile app don't communicate. On their website, the same items are still in the cart tagged "pending payment". On the app, they have been shipped. ???? Sure, I can always pay by bank transfer or COD, but I want to use my card for the rewards, no foreign transaction fee, and the ability to pay my card balance from my US bank account. 3 Link to comment Share on other sites More sharing options...
curtklay Posted January 14, 2022 Share Posted January 14, 2022 This thread is from a few days ago. 1 Link to comment Share on other sites More sharing options...
dddave Posted January 14, 2022 Share Posted January 14, 2022 2 hours ago, jgm005 said: I had a very similar problem. Using my USA card for Lazada for years. Than, wham, would not work. Not because of the card company. I had a go around over and over with Lazada with them asking me to send in certain information. Which I did and got the same request. Finally I had enough and cancelled my account. Had same experience with US based debit cards several months ago. Got the "Payment Pending" pop-up. I realized I had my VPN active. Cancelled the transactions. Made sure my VPN was inactive and ordered again. No further issue. Link to comment Share on other sites More sharing options...
Geir Rasch Posted January 14, 2022 Share Posted January 14, 2022 I have never had such problem. I use my norwegian mastercard when I shop at Lazada and never had any problem with that. if you still have problem you can use cash payment with delivering. I know many use that option. Link to comment Share on other sites More sharing options...
Chris.B Posted January 14, 2022 Share Posted January 14, 2022 8 hours ago, hotchilli said: I will only do cash on delivery... no way of getting ripped-off that way. and what happens when you return something for a refund? Link to comment Share on other sites More sharing options...
KhunLA Posted January 14, 2022 Share Posted January 14, 2022 1 hour ago, Chris.B said: and what happens when you return something for a refund? I always got a refund. Link to comment Share on other sites More sharing options...
Chris.B Posted January 14, 2022 Share Posted January 14, 2022 1 hour ago, KhunLA said: I always got a refund. How did you get the refund if you paid cash? 1 Link to comment Share on other sites More sharing options...
hotchilli Posted January 14, 2022 Share Posted January 14, 2022 4 hours ago, Chris.B said: and what happens when you return something for a refund? As yet I've never had to.. Link to comment Share on other sites More sharing options...
Popular Post hotchilli Posted January 14, 2022 Popular Post Share Posted January 14, 2022 11 hours ago, Liverpool Lou said: That's normally not permitted by Lazada drivers, how can you open a package that you haven't paid for? I show them the money but open the package before parting with it. I can only quote what I do, if you don't believe it that's your issue. 3 Link to comment Share on other sites More sharing options...
D M G Posted January 14, 2022 Share Posted January 14, 2022 This is 100% a Kasikorn Bank (K-Bank) approval issue that Lazada needs to resolve with their bank. My guess - it will be resolved, but not quickly. Management moves slow. The customers (us) must keep applying pressure. After all, they are losing income. 1 1 Link to comment Share on other sites More sharing options...
UKJASE Posted January 15, 2022 Share Posted January 15, 2022 5 hours ago, Chris.B said: How did you get the refund if you paid cash? lazada credit you into your lazada wallet, which you can use on next purchase, or withdraw to a bank account Link to comment Share on other sites More sharing options...
brianthainess Posted January 15, 2022 Share Posted January 15, 2022 I normally pay COD, but can use my Thai bank visa debit card if i need. Link to comment Share on other sites More sharing options...
NoshowJones Posted January 15, 2022 Share Posted January 15, 2022 15 hours ago, D M G said: I have the exact same problem!!!!!!!!!! I have reported it to Lazada (1) asked me for screen shots, (2) asked me for passport, etc and (3) asked for a video shot of the incident. I am still waiting resolution for a week. Their Customer Care is no help, just "wait sir." For weeks now Lazada has been telling me "you are signing in on a different device" I have used the same device for more than two years now, and have been telling them this constantly, yes, their customer service is dreadful, but unfortunately they have no competition, and don't mention that other disgusting lot Shopee, they won't even let me register. Link to comment Share on other sites More sharing options...
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