Inernet Outage

[Lucky Bones]

Hi,

I have just returned to our East Pattaya house after 5 weeks up country.

TOT internet not working.

Is there any way that I can determine how long it has been down...one day...4 weeks?

Gunna call tomorrow if still down.

Cheers

[soi3eddie]

When was the last bill paid? Might give a clue...

 

[worgeordie]

It's not TOT now , its NT , TOT amalgamated with CAT ,

before with TOT you used the service for month then

paid , with NT you pay upfront for the month.

 

The last bill was for TOT and NT , so for 2 months on

the same bill , if you did not pay that ,I think they have

cut you off.

 

Regards Worgeordie

[lopburi3]

And the NT envelopes do not stand out - looks like advertising so easy to miss.  

[Lucky Bones]

  On 4/6/2022 at 1:48 PM, worgeordie said:

It's not TOT now , its NT , TOT amalgamated with CAT ,

before with TOT you used the service for month then

paid , with NT you pay upfront for the month.

 

The last bill was for TOT and NT , so for 2 months on

the same bill , if you did not pay that ,I think they have

cut you off.

 

Regards Worgeordie

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Thanks.

I've had  same service about 6 years up. Bill paid auto by bank monthly so ok there.

Original question still stands though.

 

Is there a way to determine how long the connection has been out?

PC troubleshooter gives zip.

 

Cheers.

[Lucky Bones]

  On 4/6/2022 at 12:47 PM, soi3eddie said:

When was the last bill paid? Might give a clue...

 

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Errrr. Yes. Bill paid monthly direct from bank. Same 6+ years.

Thanks.

[Ralf001]

  On 4/6/2022 at 9:37 PM, Lucky Bones said:

Thanks.

I've had  same service about 6 years up. Bill paid auto by bank monthly so ok there.

Original question still stands though.

 

Is there a way to determine how long the connection has been out?

PC troubleshooter gives zip.

 

Cheers.

Expand  

log into router and see the downtime/uptime.

[Lucky Bones]

  On 4/6/2022 at 10:17 PM, Ralf001 said:

log into router and see the downtime/uptime.

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Thanks, but that lost me.

Computers/Internet thingies are not my game.

 

[Bangkok Barry]

Ask the internet supplier, rather than us?

[KannikaP]

  On 4/6/2022 at 10:29 PM, Lucky Bones said:

Thanks, but that lost me.

Computers/Internet thingies are not my game.

 

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So what are you worrying about?

[morrobay]

I have both King and C&K102 wifi and they have had no internet connection for last 15 hours 

[wombat]

  On 4/7/2022 at 12:31 AM, KannikaP said:

So what are you worrying about?

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Poster is on the net now, if service is down how is that possible?

[lopburi3]

  On 4/7/2022 at 1:18 AM, wombat said:

Poster is on the net now, if service is down how is that possible?

Expand  

Using phone?  

[jacko45k]

  On 4/7/2022 at 1:18 AM, wombat said:

Poster is on the net now, if service is down how is that possible?

Expand  

Hotspot from his phone maybe. Or simply using the phone and network data. 

[Lucky Bones]

  On 4/7/2022 at 1:44 AM, jacko45k said:

Hotspot from his phone maybe. Or simply using the phone and network data. 

Expand  

Correct Jacko,

Phone usage ok but laptop and modem no go.

Wife called provider and fixed outside of house.

I still don't know how to find how long coverage has been out.

 

Thanx All.

[Liverpool Lou]

  On 4/7/2022 at 1:18 AM, wombat said:

Poster is on the net now, if service is down how is that possible?

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Internet package on his phone?

[soi3eddie]

  On 4/7/2022 at 4:55 AM, Lucky Bones said:

I still don't know how to find how long coverage has been out.

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Don't understand why you're so fixated on how long service was down. Do you think they will compensate you? Even though you weren't there? It might fly in the western world but no chance here. Priority for me right now would be reconnection and getting a service that is less likely to go down again. Always having 4G/5G back-up plan is essential for me wherever I am.

 

[Lucky Bones]

  On 4/7/2022 at 5:20 AM, soi3eddie said:

Don't understand why you're so fixated on how long service was down. Do you think they will compensate you? Even though you weren't there? It might fly in the western world but no chance here. Priority for me right now would be reconnection and getting a service that is less likely to go down again. Always having 4G/5G back-up plan is essential for me wherever I am.

 

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Thanks Soi3eddie.

No. Not fixated or whatever.

It was a question that simply came to mind.

It is not a major drama in my life.

[Digitalbanana]

  On 4/7/2022 at 10:21 AM, Lucky Bones said:

It was a question that simply came to mind.

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Why does this even come to mind? Surely you should just be wondering how long it will be to fix it?

[Lucky Bones]

  On 4/7/2022 at 5:09 AM, Liverpool Lou said:

Internet package on his phone?

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Funny that no-one can give a direct answer.

Question is "How can a user tell how long internet, wifi, is out".

[Rimmer]

Flame removed

[NanLaew]

  On 4/7/2022 at 10:30 AM, Lucky Bones said:

Funny that no-one can give a direct answer.

Question is "How can a user tell how long internet, wifi, is out".

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Not easily.

 

As suggested earlier by @Ralf001, you could use router admin login to see what the numbers are but if you turned the router power off before you went up-country, then that won't tell you anything.

 

So in the end, ask the internet company.

[blackshadow]

  On 4/6/2022 at 9:37 PM, Lucky Bones said:

Thanks.

I've had  same service about 6 years up. Bill paid auto by bank monthly so ok there.

Original question still stands though.

 

Is there a way to determine how long the connection has been out?

PC troubleshooter gives zip.

 

Cheers.

Expand  

your question is a 64,000 baht question

does it matter when it went off

the main thing is

IS IT back working

[Stocky]

"If a tree falls in a forest and no one is around to hear it, does it make a sound?"

 

 

[Ralf001]

  On 4/7/2022 at 11:57 AM, blackshadow said:

your question is a 64,000 baht question

does it matter when it went off

the main thing is

IS IT back working

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I think, as payment is auto via internet banking.

 

The OP is trying find out downtime to cheap out on making a full payment.

 

That aint gunna fly !!

[Lucky Bones]

  On 4/7/2022 at 12:06 PM, Stocky said:

"If a tree falls in a forest and no one is around to hear it, does it make a sound?"

 

 

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Bruce Cockburn....album "Big Circumstance".

Good stuff indeed.

[Lucky Bones]

  On 4/7/2022 at 12:47 PM, Ralf001 said:

I think, as payment is auto via internet banking.

 

The OP is trying find out downtime to cheap out on making a full payment.

 

That aint gunna fly !!

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No, no, no.????????????

 

I simply aired a question that popped into my head.

I am not trying to find downtime or anything else.

 

Thanks for responses.

 

[Lucky Bones]

  On 4/7/2022 at 12:18 AM, Bangkok Barry said:

Ask the internet supplier, rather than us?

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I am trying to find similar people with similar experiences.

Thanks for your clown reponse.????

[Bangkok Barry]

  On 4/7/2022 at 10:51 PM, Lucky Bones said:

  On 4/7/2022 at 12:18 AM, Bangkok Barry said:

Ask the internet supplier, rather than us?

Expand  

I am trying to find similar people with similar experiences.

Thanks for your clown reponse.????

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It was a serious suggestion - going to those who run the business and would know the answer or how to get it. Sorry you thought it was a bad idea. Of course, expecting a correct answer from a business here is a throw of the dice.....

[Fortean1]

I use TOT too.  I noticed the envelope and name change and did not know a merger with CAT.

I live just south of Hua Hin, east of Pran Buri, and near Pak Nam Pran.  Thursday morning tried to open internet, then saw flashing red light at LOS on the modem.  I called TOT in Bangkok.  They said a large outage in the Pran Buri area.  My last downloaded email was about 0300.  It cleared at 2130, so about a 19 hour outage.  Another call to TOT in Bangkok.  They said a fire in the local ISP had caused the fiber optic outage.

 

Say, "Lucky Bones", just look at the time of your last email and that should give you an idea of when your link went out of service.  Just saying.

 

Terry