On the 10th I flew with EVA to London - it was a disappointing experience after flying with Finnair, Qatar and Thai in recent years.

 

1. the economy seats were the narrowest that I can recall and the legroom tight

2. the flight schedule was brought forward 40 minutes then we boarded and left 1 hour late
3. the safety review before take off was forgotten

4. it was so cold I wanted gloves

5. public announcements - volume too low and couldn't make out what they were saying at all - they should use pre-recorded messages where possible. Taiwan English proved hard to follow.

6. food service was frantic - really really rushed. Coffee arrived amidst the chaos of eating main course. Why? Is it so they can knock off asap ? Staff were almost running up and down the aisles on occasions.

7. as soon as the first meal was cleared they came around and closed the window shutters - it's a daytime flight FGS

8. the interior of the 777-300 ER looked shabby - dust build up around the a/c vents, carpet worn

9. the service was totally impersonal

 

I am booked to fly back later with EVA but I'll be choosing another airline next time.

Reads like you got Covid...............????

Sounds better than Qatar Q class!

The narrow seats relevant, the rest snowflake.

Do they still make you wear a mask on flights to and from Taiwan?

From your report seems like they've gone down hill, previously my experience was always very pleasant.

I usually use one of the gulf carriers now because I enjoy the mid flight break.

I find a solid 12 hours too much now and time is irrelevant to me.

I last flew with EVA on that route some years ago when they used 747's and the seats were ok then and I remember the food being fairly tasteless, but otherwise ok. But when the flight landed at LHR all the passengers applauded - as if it was really impressive and maybe even a little unexpected that the pilot had actually arrived at the correct airport! I never booked with them again.

We used EVA from BKK to LHR return, back end of last year. Don’t recall what aircraft it was, but it was comfortable and the level of service was OK. Only issue was having to wear a face mask during the flight but that I understand was a Taiwanese rule, that the airlines had to comply with. 

6 hours ago, spicysalad said:

Do they still make you wear a mask on flights to and from Taiwan?

No...last week..

This last winter Air Canada initiated, from Vancouver, the first non-stop flight from the West Coast of N America to BKK since the old days of Thai Air making it to LAX with about 5 ounces of fuel to spare. 

The AC flight took 15/16 hours westwards and 12/13  hours eastwards.  (Normally I would go on Eva Air or Japan Air with the nice break of two or three hours to catch the BKK leg.)

I chose to go Biz Class and am sorry to say that it was a huge disappointment.  64 seats in Biz?? Wtf.  (Boeing 387)

Also, Air Canada, paying lip-service to the wokists who exert such a poisonous influence over Canada, seem to go out of their way to appoint the worst-looking harridans as flight attendants. Straight out of Macbeth.

 

Next time, back to Eva Air or Jal or ANA where the attendants are easy on the eye and where the food is more than tolerable. 

 

 

 

OP - were there 10 seats across in econ ?  i've read alot of complaints about that configuration.  try to avoid those when possible. 

Hi Buick - yes there were 10 seats across, 4 in the middle - usually in my experience it's 9 and 3. Unsurprisingly, the aisles seemed very narrow too.

 

In the lounge we were asked to mask up on entering the aircraft - but almost everyone stayed maskless.

 

Andy - yes I'll go Qatar or Thai next time.

 

Sid - NOT 'snowflake' at all as you say. I usually enjoy the flight but this was gruesome. Inaudible announcements in particular, should not be trivialised. And just to add, choice of entertainment was poor and sound quality from earphones not good.

 

Thanks Guys

 

 

The website SeatGuru is good for checking seat configurations for most commercial airlines

SeatGuru Seat Map EVA Air

 

Evaair have 4 versions for this aircraft  777-300 ER

Sorry to hear you had a bad experience. I have flown from Vancouver to Bangkok using various airlines over the years and EVA has been the best. Especially if things go wrong, which has happened on a couple of occasions, flight delays and missing connections etc. Their customer service is top notch. The way they helped people get home during covid, extra staffing at their Bangkok office, was really great. I always fly with them now. I am from Canada and sorry to say we have probably the worst airline in the world .. Air Canada.

16 hours ago, TorquayFan said:

EVA

Unfortunate.

 

I've personally always enjoyed flying with them albeit it was in premium economy.  

 

I think flying economy is a cattle call and basically be happy getting to point B from point A with no frills on any airlines is the point. 

 

Luckily it was a short flight. 

26 minutes ago, TorquayFan said:

Thai next time.

You might want to second guess that.  Perhaps one of the worst besides Indian Air. 

The thieving b@st@rd airlines are all sh@te let's be honest 

10 hours ago, spicysalad said:

Do they still make you wear a mask on flights to and from Taiwan?

He went the opposite way. ????

1 minute ago, marin said:

He went the opposite way. ????

I believe all EVA flights transit in Taiwan. OP probably flew BKK-TPE-LHR.

Des cheers - yes I was happy enough with Eva last time - 5 years ago.

 

Mr J - re. Thai - a plus is they go direct and are 9 across format I think.

 

Toby - I don't agree - I think it amazing that they can fly you 6,000 x 2 miles with baggage for approx £800, usually in relative comfort.

 

One point in favour of EVA - baggage in the hold - 2 x 23 kg - remarkable. Perhaps I'll go in the hold next time !

Spicy no - the LHR route is TPE-BKK-LHR and LHR-BKK-TPE

 

Marin - they might require masking inwards to TPE - I don't know. Going to LHR they certainly asked us to mask up on the aircraft but only a few did !!

13 minutes ago, spicysalad said:

I believe all EVA flights transit in Taiwan. OP probably flew BKK-TPE-LHR.

Transpac yes, I have stopped many a time in Taipei, But you do not fly backwards mate.  TPE/BKK/LHR.

45 minutes ago, Des1 said:

Sorry to hear you had a bad experience. I have flown from Vancouver to Bangkok using various airlines over the years and EVA has been the best. Especially if things go wrong, which has happened on a couple of occasions, flight delays and missing connections etc. Their customer service is top notch. The way they helped people get home during covid, extra staffing at their Bangkok office, was really great. I always fly with them now. I am from Canada and sorry to say we have probably the worst airline in the world .. Air Canada.

Back in the day pre covid I only used Eva BKK>Pearson.Business on their 777 was great.Not cheap but those flights are killer for me.It was just shy of 24 hours door to door Pattaya>St.Catharines.

Previously I used KAL YVR>BKK when I lived in Nanaimo. 

1 hour ago, TorquayFan said:

Andy - yes I'll go Qatar or Thai next time

The 4 flights I've taken with Qatar in the last 18 months have all had ths same 3-4-3 configuration you're complaining about in this thread. And some of the worst seats I've ever had the misfortune of sitting in.

 

I guess all airlines have gone down that route to try and recoup some of the losses made over the last few years. ????

32 minutes ago, jaideedave said:

Back in the day pre covid I only used Eva BKK>Pearson.Business on their 777 was great.Not cheap but those flights are killer for me.It was just shy of 24 hours door to door Pattaya>St.Catharines.

Previously I used KAL YVR>BKK when I lived in Nanaimo. 

So, you are saying it was a good airline? What about KAL?

6 minutes ago, Des1 said:

So, you are saying it was a good airline? What about KAL?

I flew Bus class twice with Eva Bkk>TO 777, yes very good.Keep in mind that was 4-5 years ago.

I haven't used KAL for 10 years so can't say.

They were okay at the time.

24 minutes ago, JayClay said:

The 4 flights I've taken with Qatar in the last 18 months have all had ths same 3-4-3 configuration you're complaining about in this thread. And some of the worst seats I've ever had the misfortune of sitting in.

 

I guess all airlines have gone down that route to try and recoup some of the losses made over the last few years. ????

Yes, probably all the same. The difference appears when there is a problem, missed flight connections etc. EVA Air , in my experience, has great customer service.

1 hour ago, TorquayFan said:

Spicy no - the LHR route is TPE-BKK-LHR and LHR-BKK-TPE

Ok, I see. I flew YVR-TPE-CNX in January this year and masking was strictly enforced on both flights. Very annoying.

1 hour ago, TorquayFan said:

Des cheers - yes I was happy enough with Eva last time - 5 years ago.

 

Mr J - re. Thai - a plus is they go direct and are 9 across format I think.

 

Toby - I don't agree - I think it amazing that they can fly you 6,000 x 2 miles with baggage for approx £800, usually in relative comfort.

 

One point in favour of EVA - baggage in the hold - 2 x 23 kg - remarkable. Perhaps I'll go in the hold next time !

Maybe £800 single on Thai 

 

Have to be extremely lucky with dates to get a return for that amount now.

 

 

RAZZ

8 minutes ago, RAZZELL said:

Maybe £800 single on Thai 

 

Have to be extremely lucky with dates to get a return for that amount now.

 

 

RAZZ

Yes, probably referring to perhaps pre-covid rates.