SCB, no more exemption from facial recognition in app

[chilly07]

Facial recognition has never worked for me at BB since an upgrade required blinking smiling and head turn. Before that it worked intermittently. Now my UK bank asks for biometric approval for their app on a new phone!!!

 

[Crocbait]

On 6/5/2025 at 3:18 PM, CallumWK said:

 

So they remove the exemption, but at the same time are unable to activate it, so the only way to access your accounts will be visiting the branch.

Did I understand that correct?

I visited an SCB branch today and then had to wait for a return phone call.

Basically if you need to transfer an amount over 49900 baht you need to ring them before you do it. They will then send it to some committee to decide the outcome, then inform you by msg. You will then have only 1 hour to transfer the funds.

 

[Dasekel]

On 6/6/2025 at 6:19 PM, KhunBENQ said:

Changes go in effect from Monday 

Actually it will start on 12.06.2025. I checked with SCB and they confirmed that foreigners will have to contact SCB and request their permission if they want to transfer more of their own money from their own account! After using SCB for 20 years, I will move to UOB. They do not have this limit.

[msbkk]

13 minutes ago, Dasekel said:

Actually it will start on 12.06.2025. I checked with SCB and they confirmed that foreigners will have to contact SCB and request their permission if they want to transfer more of their own money from their own account! After using SCB for 20 years, I will move to UOB. They do not have this limit.

UOB has a limit of 50,000 Baht. I am customer there. With all banks you can transfer several times in a row below 50,000 Baht.

[Dasekel]

12 minutes ago, msbkk said:

UOB has a limit of 50,000 Baht. I am customer there

But you can change the limit to more than 50.000 per transaction, right?

[walailak]

Hi, I rang scb and since there were no English speakers staff available I left my number for thrn to call me bsck. Apparently if you need to transfer an amount over 49,999 or 200,000 (per day) baht you need to ring them before you do it. They will then activate the exemption within 10 minutes then inform you by msg or scb app. You will then have only 1 hour to transfer the funds thrn the exemption gets deactivated. 

 

A lonely operator explained all in perfect English and she also mentioned that they are working on a permanent solution /implementation of the system /for the face recognition for foreigners to be same as Thais 👍

[Dasekel]

8 minutes ago, walailak said:

Hi, I rang scb and since there were no English speakers staff available I left my number for thrn to call me bsck. Apparently if you need to transfer an amount over 49,999 or 200,000 (per day) baht you need to ring them before you do it. They will then activate the exemption within 10 minutes then inform you by msg or scb app. You will then have only 1 hour to transfer the funds thrn the exemption gets deactivated. 

 

A lonely operator explained all in perfect English and she also mentioned that they are working on a permanent solution /implementation of the system /for the face recognition for foreigners to be same as Thais 👍

They should develop the face recognition BEFORE changing the rules. I do not want to ask the bank for permission if I want to make a larger transaction. I consider this very bad customer service and bad management and will move my money to a bank that enables me to do what I want to do.

[walailak]

3 minutes ago, Dasekel said:

They should develop the face recognition BEFORE changing the rules. I do not want to ask the bank for permission if I want to make a arger transaction. I consider this very bad customer service and bad management and will move my money to a bank that enables me to do what I want to do.

True I' also being living in Bkk since 2006 and I do have accounts with Ktb, krungsri scb and GSM, I only like scb cause of the 1.5% the highest interest t percentage that I get on a normal savings account out of all of my four banks. 

Saying that it cant beat the 5.2%that I get bsck in Australia. 😎

[CallumWK]

5 minutes ago, walailak said:

Saying that it cant beat the 5.2%that I get bsck in Australia

 

 

Easy to beat I would say.

 

[msbkk]

10 hours ago, Dasekel said:

But you can change the limit to more than 50.000 per transaction, right?

Only with biometric facescanning in one of their branches.

[RSD1]

Got the following email today from SCB:

 

Subject: Waiver of verification by face recognition has been cancelled

 

Dear,

 

Your waiver of verification by face recognition has been cancelled.

Please bring your ID card and mobile phone registered with the Bank, and contact the Bank's branch or channel prescribed by the Bank to take a photo of your face to be used for verification by face recognition for making transaction pursuant to conditions prescribed by the Bank in the next time.

Transactions made via SCB EASY App that require verification by face recognition are:

1) Make a fund transfer to a third party’s account equal to or greater than 50,000 Baht/transaction.

2) Total amount of fund transfers reaches every 200,000 Baht within a day.

3) Adjust a fund transfer limit to be 50,000 Baht or greater.

Yours sincerely,

The Siam Commercial Bank Public Company Limited

This e-mail is auto generated. Please do not reply. If you have any inquiries or need further information, please contact phone number of the Bank as mentioned above.

Remarks: Please note that the Bank has no policy to contact you through any channels to inquire or request your specific data, such as username, password, account number or any other personal data, etc. If you notice any unusual transactions or communications, please contact the Bank to provide details for the Bank’s investigation in order for prevention of losses incurred by you.

You can turn on/off e-mail notification by following More options > Settings > Manage notifications.

[topt]

4 hours ago, RSD1 said:

Got the following email today from SCB:

Was it an actual email or a notification within the SCB app?

 

I ask as I had a notification today but only that they had discontinued the face scan exemption (for foreigners) for me from 16th June. Nothing about being able to get a face scan which I understood was still not possible for foreigners - I am assuming you are not Thai?

[True Original]

19 hours ago, RSD1 said:

Got the following email today from SCB:

Okay, does that actually mean that they’ve implemented the face scan system for foreigners now? Did you or anyone manage to get it at the branch? 

[RSD1]

17 hours ago, topt said:

Was it an actual email or a notification within the SCB app?

 

I ask as I had a notification today but only that they had discontinued the face scan exemption (for foreigners) for me from 16th June. Nothing about being able to get a face scan which I understood was still not possible for foreigners - I am assuming you are not Thai?

 

That was an actual email. I got the notification in the app around 3-4 days ago and then got that email yesterday. No, I am not Thai.

[RSD1]

2 hours ago, True Original said:

Okay, does that actually mean that they’ve implemented the face scan system for foreigners now? Did you or anyone manage to get it at the branch? 

 

It seems like they are saying they have implemented the face scan system for foreigners now too. The email was sent in English, to foreign SCB account holders, so it is not aimed at Thai people. 

 

I don't use any of the three functions indicated in the email that it says a face scan will now be required for, so, no, I haven't gone to the branch to do it, as I have no need for it at this time. I never transfer 50K Baht out of the account in one transfer, nor do I ever transfer out more than 200K Baht total in a day. Unless you require either of these 2 main functions from the app, then there is no need to do the face scan at all it seems and one can just forget about it. 

 

So it all depends on what your needs are with the app.

[topt]

1 hour ago, RSD1 said:

 

That was an actual email. I got the notification in the app around 3-4 days ago and then got that email yesterday. No, I am not Thai.

Thanks. I am now curious as to what triggers the sending of the email - perhaps I will receive in another couple of days.......

Seems really strange to me that people have different dates and also such short notice.

[Nutcracker]

My face verification got cancelled automatically by SCB 2 days ago. I had to log in using my PIN code. None of my transfers limits were changed including international. Then on 16th June 2025, I received a notification from SCB on my iPhone app. "Waiver of verification by face recognition has been cancelled." I clicked on the Face Recogition button and can log in using my face id as before. I am a foreigner with a work permit.

 

[Nutcracker]

My face verification got cancelled automatically by SCB 2 days ago. I had to log in using my PIN code. None of my transfers limits were changed including international. Then on 16th June 2025, I received a notification from SCB on my iPhone app. "Waiver of verification by face recognition has been cancelled." I clicked on the Face Recogition button and can log in using my face id as before. I am a foreigner with a work permit.

 

[CallumWK]

3 hours ago, Nutcracker said:

I clicked on the Face Recogition button and can log in using my face id as before. I am a foreigner with a work permit.

 

You can login, but try to use it for a transfer over 50KJ.

 

I just called them, and they said they can not enable it for foreigners. I asked if a foreigner has a different face, like 5 eyes and 3 mouths, which they confirmed was not the case, so it clearly is just another case of discrimination against foreigners.

 

My LH Bank I just tried to increase the limit, for which I need facial recognition, which didn't work as usual.

 

After 5 time outs the app was blocked and told to call 1337. When I called them they had no idea what it was about, and told me they would call me back tomorrow.

 

That is 2 accounts that will be closed today. Well actually 5, 3 at SCB and 2 at LH Bank, and I will buy more gold.

[OJAS]

55 minutes ago, CallumWK said:

LH Bank

 

What is this?

 

[HampiK]

7 hours ago, CallumWK said:

 

You can login, but try to use it for a transfer over 50KJ.

 

I just called them, and they said they can not enable it for foreigners. I asked if a foreigner has a different face, like 5 eyes and 3 mouths, which they confirmed was not the case, so it clearly is just another case of discrimination against foreigners.

 

My LH Bank I just tried to increase the limit, for which I need facial recognition, which didn't work as usual.

 

After 5 time outs the app was blocked and told to call 1337. When I called them they had no idea what it was about, and told me they would call me back tomorrow.

 

That is 2 accounts that will be closed today. Well actually 5, 3 at SCB and 2 at LH Bank, and I will buy more gold.

With LH Bank face recognicion works for me... It was setup at LH bank Branch Asok Terminal 21.
Only the bigger branches could do it. For example the Bangrak branch couldn't to it...

LH = Land and House Bank

[CallumWK]

51 minutes ago, HampiK said:

With LH Bank face recognicion works for me... It was setup at LH bank Branch Asok Terminal 21.
Only the bigger branches could do it. For example the Bangrak branch couldn't to it...

LH = Land and House Bank

 

Face recognition was activated on my app, also at terminal 21, but never worked properly. Mainly because you are not allowed to wear glasses, so how is someone who need glasses supposed to read the damn instructions?

 

When trying to use it today I could continuously see the message pop up, we can't see your right eye, although the circle around my face was green.

Then when I tried to read the instructions, there came the message "look straight" and then a bit later facial recognition timed out.

 

No future problem, accounts are closed already, and in the morning I will go to SCB to empty my accounts, and then straight to Hua Seng Heng to purchase more gold.

I have purchased gold a few times each time a term deposit matures since the end of January this year, and I'm already 15 years ahead on the pity interest rates paid by the banks.

Their loss, my gain

[RSD1]

New email received from SCB today. This one was sent in both English and Thai within the same email:

 

Subject: Revision of notification regarding the identity verification by using face recognition for foreigner on 12 June 2025.

 

Refer to the Bank's notification regarding the waiver of identity verification by using face recognition for you has been discontinued on 12 June 2025.

 

The Bank would like to revise such notification to be as follows:

 

To uplift financial transaction security, the Bank has discontinued your waiver of identity verification by using face recognition via SCB EASY App. Please use the following alternative channels as follows:

 

1. Funds transfer or top up to other person's account or to other bank's account from 50,000 Baht per transaction or each of total 200,000 Baht per day can be made via SCB branch or ATM.

 

2. Increase funds transfer or top up limit from 50,000 Baht per day, please contact SCB Call Center 02-777-7777.

 

3. Install SCB EASY App on new device or existing device, please contact SCB Call Center 02-777-7777.

 

Sorry for any inconvenience this may cause. If you have any inquiry, please contact SCB Call Center 02-777-7777.

 

Yours sincerely,

The Siam Commercial Bank Public Company Limited

 

This email is auto-generated. Please do not reply.

 

Remarks: Please note that the Bank has no policy to contact you through any channels to inquire or request your specific data such as username, password, account number or any other personal data, etc. If you notice any unusual transactions or communications, please contact the Bank to provide details for the Bank’s investigation in order for prevention of losses incurred by you.

 

You are able to turn on/off email notification from menu 'More options' > Setting> Manage notification.

 

 

ตามที่ธนาคารได้แจ้งเรื่องการยกเว้นการยืนยันตัวตนด้วยการตรวจสอบใบหน้าของคุณได้ถูกยกเลิกแล้ว เมื่อวันที่ 12 มิถุนายน 2568 นั้น

 

ธนาคารขอแก้ไขข้อความดังกล่าว เป็นดังนี้

 

เพื่อยกระดับความปลอดภัยในการทำธุรกรรม การยกเว้นการยืนยันตัวตนด้วยการตรวจสอบใบหน้าของคุณผ่าน SCB EASY App ได้ถูกยกเลิกแล้ว ธนาคารขอแจ้งช่องทางอื่นๆ เพื่อทำธุรกรรมที่ต้องยืนยันตัวตนด้วยการตรวจสอบใบหน้าดังนี้

 

1. โอนเงินหรือเติมเงินไปยังบัญชีปลายทางบุคคลอื่นหรือต่างธนาคาร ตั้งแต่ 50,000 บาทต่อครั้ง หรือยอดรวมทุกๆ 200,000 บาทต่อวัน สามารถทำรายการได้ที่สาขาธนาคารไทยพาณิชย์ หรือ ATM

 

2. ปรับเพิ่มวงเงินให้โอนเงินหรือเติมเงินได้ตั้งแต่ 50,000 บาทต่อวัน สามารถติดต่อ SCB Call Center 02-777-7777

 

3. ติดตั้ง SCB EASY App บนอุปกรณ์ใหม่ หรือบนอุปกรณ์เดิม สามารถติดต่อ SCB Call Center 02-777-7777

 

ขออภัยในความไม่สะดวกมา ณ ที่นี้ หากคุณประสงค์จะสอบถามข้อมูลเพิ่มเติม โปรดติดต่อศูนย์บริการลูกค้าธนาคารไทยพาณิชย์ (SCB Call Center) โทร. 02-777-7777

 

ขอแสดงความนับถือ

ธนาคารไทยพาณิชย์ จำกัด (มหาชน)

 

อีเมลฉบับนี้ออกโดยระบบอัตโนมัติ กรุณาอย่าตอบกลับ

 

หมายเหตุ: ธนาคารขอเรียนให้ทราบว่า ธนาคารไม่มีนโยบายในการติดต่อคุณผ่านช่องทางใด ๆ เพื่อสอบถามหรือขอข้อมูลเฉพาะ เช่น Username, Password, หมายเลขบัญชี หรือข้อมูลส่วนบุคคลอื่นใด เป็นต้น ทั้งนี้ หากคุณพบเห็นการทำธุรกรรม หรือได้รับการติดต่อที่ผิดปกติ โปรดติดต่อธนาคารเพื่อให้ข้อมูลในการตรวจสอบเพื่อป้องกันความเสียหายที่อาจเกิดขึ้นกับคุณ

 

คุณสามารถเปิด/ปิด การแจ้งเตือนทางอีเมลได้ จากหน้าเมนูอื่นๆ > การตั้งค่า > การจัดการการแจ้งเตือน

[pdebuck456]

Getting this popup in the K+ (Kasikorn) app.

Seem to be getting the same story for all banks...

[FarangRimPing]

On 6/10/2025 at 11:40 AM, msbkk said:

UOB has a limit of 50,000 Baht. I am customer there. With all banks you can transfer several times in a row below 50,000 Baht.

As a matter of fact, you cannot pay your credit card bill from your savings account in one go if it's over 50,000 baht. You can only transfer a max of 50,000 per day even when it's between your own UOB accounts.  

[Pattaya420]

Just got sms from KrungThai. Called them and they said foreginers will be able to use face scan.

 

KrungSri face scan works for me.

TTB don't asks it at all and 5m daily limit. 

 

 

[walailak]

5 hours ago, Pattaya420 said:

Just got sms from KrungThai. Called them and they said foreginers will be able to use face scan.

 

KrungSri face scan works for me.

TTB don't asks it at all and 5m daily limit. 

 

 

Good evening I also received that sms. 

Did the call center tell you that you can go to the branch and scan yr face? 

 

Same as you my KrungSri face scan works for me.

SGB don't asks it at all. 

[jphasia]

Well, i got this notification from SCB of the cancellation of the exemption last week.

today, i passed by a SCB branch and explained nicely how inconvenient it was for me.

they called the call center, give me the phone and told me they will give an exemption until September. I asked them, ok but September what will happen after? She said because it has been scheduled by SCB to implement the face recognition for foreigner with passport in September. If it not happening in September, we will contact and extend again the exemption.

few minutes later, i got a notification for the renewal of the exemption. 

[PatThaiM]

On 6/7/2025 at 10:25 AM, Andyfez said:

Personally, I'm getting fed up with this because the instructions they put on the face recognition page are too small for me to read without my glasses. And they tell me to take my glasses off!

Same here

[it is what it is]

no need to moan, just transfer account to another bank. job done.