It's a completely rubbish story, totally fake! I use Tukcom shops a lot, bought a used iphone 2 weeks ago. Always polite staff, never any issues from any of the stores.
Them losing one customer means nothing to them. If you had influence and could leave a negative feedback, which isn't allowed here, that can make a difference. If you dropped phones off to be repaired and they didn't fix them, all you're responsible for is a small fee for their diagnosis, not the full repair amount, as they weren't repaired.
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