I went to my local Krungsri Bank branch last week and was informed that as I'm over 70 yo I'm to old to have their app installed on my phone. If they were to check my record they would see that  I've used this bank for the past 25 years. Does this apply to all banks as I need a Bangkok Bank app when I renew my retirement visa?

 

I've heard this reported 3 times, that leaves 1000s of people unaffected. Over 65 was mentioned before, so try different branch and bank.

 

It's a stupid policy, customer should have option to sign a disclaimer 

Who told you that you need a BBL app for your retirement visa ?

2 minutes ago, KhunLA said:

Who told you that you need a BBL app for your retirement visa ?

Going out on a limb here, but from previous posts it may have to do with getting the 800,000 baht into and out of your bank account quickly and easily around extension renewal time.  

7 hours ago, Mason45 said:

I went to my local Krungsri Bank branch last week and was informed that as I'm over 70 yo I'm to old to have their app installed on my phone. If they were to check my record they would see that  I've used this bank for the past 25 years. Does this apply to all banks as I need a Bangkok Bank app when I renew my retirement visa?

 

 

Took them 2.5 hours three years ago to change it from old phone to new. This year another new phone and they gave up after 45 minutes, had to leave it with them. They did get it sorted about and after a week I was able to log in, before that it said wrong info even though it was right. Im over 70 so no can have cant be right, this was only a month ago.

3 minutes ago, proton said:

 

Took them 2.5 hours three years ago to change it from old phone to new. This year another new phone and they gave up after 45 minutes, had to leave it with them. They did get it sorted about and after a week I was able to log in, before that it said wrong info even though it was right. Im over 70 so no can have cant be right, this was only a month ago.

I checked with a different agent today, she told me that Bangkok Bank has big problems but she didnt elaborate. She uses Krungsri Bank and if people cant get a Krungsri Bank app she can make the new visa. I must go to 2 different Krungsri Banks before she takes me to immigration. In other words it's the old procedure.

Just now, Mason45 said:

I checked with a different agent today, she told me that Bangkok Bank has big problems but she didnt elaborate. She uses Krungsri Bank and if people cant get a Krungsri Bank app she can make the new visa. I must go to 2 different Krungsri Banks before she takes me to immigration. In other words it's the old procedure.

 

She cant make a new visa, she can arrange for an extension of stay with retirement as the reason. What do you need her for if you have the funds in the bank?

8 hours ago, Mason45 said:

I went to my local Krungsri Bank branch last week and was informed that as I'm over 70 yo I'm to old to have their app installed on my phone

I opened my account with that bank at 2 months shy of 71 and the staff installed and set up the app for me at the same time.  My branch is at Central in Chiang Mai.

 

Maybe staff just wanted to get back to staring at their phone so they tried to send you away using a bogus reason.  It wouldn't be the first time it has happened.

I stay away from the bank apps I consider them to be too invasive. Why does a bank want access to your photos, emails, contacts etc?

22 minutes ago, Photoguy21 said:

I stay away from the bank apps I consider them to be too invasive. Why does a bank want access to your photos, emails, contacts etc?

 

You dont have to give those permissions

Just now, proton said:

 

You dont have to give those permissions

You have to accept them as part of the installation

20 minutes ago, Photoguy21 said:

You have to accept them as part of the installation

 

Not on my phone with my app

2 hours ago, proton said:

 

Took them 2.5 hours three years ago to change it from old phone to new. This year another new phone and they gave up after 45 minutes, had to leave it with them. They did get it sorted about and after a week I was able to log in, before that it said wrong info even though it was right. Im over 70 so no can have cant be right, this was only a month ago.

 

Really? It took me 15 minutes to put the app on a new phone and I was in Australia at the time. And I am not Australian lol 

1 hour ago, Photoguy21 said:

I stay away from the bank apps I consider them to be too invasive. Why does a bank want access to your photos, emails, contacts etc?

 

The photos so it can store your receipts, the contacts so you can search your contacts to send money to them with prompt pay. Email i’m not sure. 

3 hours ago, Mason45 said:

I checked with a different agent today, she told me that Bangkok Bank has big problems but she didnt elaborate. She uses Krungsri Bank and if people cant get a Krungsri Bank app she can make the new visa. I must go to 2 different Krungsri Banks before she takes me to immigration. In other words it's the old procedure.

 

Which agent is that?

2 hours ago, proton said:

 

Not on my phone with my app

You have more than likely accepted their requirements without reading them

1 hour ago, Everyman said:

 

The photos so it can store your receipts, the contacts so you can search your contacts to send money to them with prompt pay. Email i’m not sure. 

It is generally called spying

On 9/2/2025 at 3:36 AM, Mason45 said:

I went to my local Krungsri Bank branch last week and was informed that as I'm over 70 yo I'm to old to have their app installed on my phone. If they were to check my record they would see that  I've used this bank for the past 25 years. Does this apply to all banks as I need a Bangkok Bank app when I renew my retirement visa?

 

I have had a Krungsri Bank account for over 20 years. I'm 79 now, and have their app on my computer and phone. They're going to remove their computer app in October, but their phone app will continue. I use it all the time to transfer money to people and to scan QR codes to pay at stores when I'm shopping.

I suggest you just install the app yourself. You can do that by going to Google Apps, or go to the link below:

 

https://play.google.com/store/apps/details?id=com.krungsri.kma&hl=en

 

Good luck! 

On 9/2/2025 at 12:42 PM, Photoguy21 said:

I stay away from the bank apps I consider them to be too invasive. Why does a bank want access to your photos, emails, contacts etc?

Mine only had permission for camera, phone and notifications. all others not allowed

On 9/2/2025 at 3:36 AM, Mason45 said:

I went to my local Krungsri Bank branch last week and was informed that as I'm over 70 yo I'm to old to have their app installed on my phone.

You were lied to.

On 9/2/2025 at 3:36 AM, Mason45 said:

Does this apply to all banks as I need a Bangkok Bank app when I renew my retirement visa?

No.

2 hours ago, WDSmart said:

I have had a Krungsri Bank account for over 20 years. I'm 79 now, and have their app on my computer and phone. They're going to remove their computer app in October, but their phone app will continue. I use it all the time to transfer money to people and to scan QR codes to pay at stores when I'm shopping.

I suggest you just install the app yourself. You can do that by going to Google Apps, or go to the link below:

 

https://play.google.com/store/apps/details?id=com.krungsri.kma&hl=en

 

Good luck! 

well that could be an issue as still many 'flat earthers' out there with dumb phones....

1 hour ago, brianburi said:

'flat earthers' out there with dumb phones....

Doh! What is your problem with such a lifestyle??? 

3 hours ago, WDSmart said:

I have had a Krungsri Bank account for over 20 years. I'm 79 now, and have their app on my computer and phone. They're going to remove their computer app in October, but their phone app will continue. I use it all the time to transfer money to people and to scan QR codes to pay at stores when I'm shopping.

I suggest you just install the app yourself. You can do that by going to Google Apps, or go to the link below:

 

https://play.google.com/store/apps/details?id=com.krungsri.kma&hl=en

 

Good luck! 

I was able to move to their Business Internet Banking, I am pretty sure , u can too.

 

If you have an ATM card, you can register online, no need for a branch visit.

 

 

https://www.krungsribizonline.com/BAY.KOL.Corp.WebSite/Common/HowToRegister.aspx

 

 

https://www.krungsribizonline.com/BAY.KOL.Corp.WebSite/Common/HowToApply/HowToApply.aspx

 

50 minutes ago, DrJoy said:

I was able to move to their Business Internet Banking, I am pretty sure , u can too.

 

If you have an ATM card, you can register online, no need for a branch visit.

 

 

https://www.krungsribizonline.com/BAY.KOL.Corp.WebSite/Common/HowToRegister.aspx

 

 

https://www.krungsribizonline.com/BAY.KOL.Corp.WebSite/Common/HowToApply/HowToApply.aspx

 

Make sure this online Internet Business Banking app will not be terminated in October. Their regular online Internet Banking app will be, but their phone app will continue. At least that's my understanding. 

On 9/2/2025 at 4:50 AM, scubascuba3 said:

I've heard this reported 3 times, that leaves 1000s of people unaffected. Over 65 was mentioned before, so try different branch and bank.

 

It's a stupid policy, customer should have option to sign a disclaimer 

I totally agree with you. What is the reason they give for this? I cant think of any logical reason as to why this was said because I cant think of any reasonable excuse.

This is Thailand. 

 

Rules change and are made up depending on the daily mood of the staff behind the counter. 

 

You can go to different branches of the same bank and you will often end up with different strories and ways to get your job done. 

 

Try another branch. Try in another town, Pay a visit to Bangkok. Another branch may agree if you move the account with money to their branch. This is how it works here unfortunately. Usually the services in Bangkok are far more open to foreigners and more polite compared to the other touristy towns all over. 

1 hour ago, DrJoy said:

I was able to move to their Business Internet Banking, I am pretty sure , u can too.

 

If you have an ATM card, you can register online, no need for a branch visit.

 

 

https://www.krungsribizonline.com/BAY.KOL.Corp.WebSite/Common/HowToRegister.aspx

 

 

https://www.krungsribizonline.com/BAY.KOL.Corp.WebSite/Common/HowToApply/HowToApply.aspx

 

Correct.  As I've posted many times previously on earlier threads.

 

Being over 70 yrs and unable to apply for the app, you are able to change to Krungsri Biz online as I did and will not discontinue after 01 Oct.  Certainly not for the foreseeable future.

On 9/2/2025 at 3:36 AM, Mason45 said:

I went to my local Krungsri Bank branch last week and was informed that as I'm over 70 yo I'm to old to have their app installed on my phone. If they were to check my record they would see that  I've used this bank for the past 25 years. Does this apply to all banks as I need a Bangkok Bank app when I renew my retirement visa?

 

 

 

Why can't you just install it yourself?  

59 minutes ago, Photoguy21 said:

I totally agree with you. What is the reason they give for this? I cant think of any logical reason as to why this was said because I cant think of any reasonable excuse.

Apparently due to elderly Thais being scammed, farang are just as bad, cash is king people who hate tech

54 minutes ago, Freddy42OZ said:

 

 

Why can't you just install it yourself?  

I got a message stating that I had to visit a branch to finalise the instalation. Been using their soon to be discontinued internet banking. Easily done but I haven't yet hit 70. Who makes up these rules about being 55 for online drivers licence renewals & using bank apps?  Are they internationally utilised? Bizzzzarrrre.🙃🙃