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Elite Visa appointment suddenly cancelled

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11 minutes ago, thesetat said:

I hope for your sake I am wrong

You are wrong and not helpful.

The issue would seem to be with immigration.

In any event while OP has been blindsided and put into horrible situation he can obtain permission of stay options in Thailand.

 

Unfortunately will require exit and reentry. 

Wrong place Wrong time springs to mind. 

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  • Today I flew back to Thailand and was able to have the visa affixed in my passport on arrival at the airport.   Note that the appointment to affix at the airport must be booked 5 days in adv

  • So the Chaeng Watthana immigration office has decided that they need to do this new background check, but if you fly in instead, airport immigration will afix the visa sticker without the background c

  • First time insertion. Cancelled my previous visa as I was told I could "seamlessly" transition to elite and made the payment. Now left hanging with no solution offered and days ticking down. Not the h

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13 hours ago, RMN said:

I just bought my roundtrip ticket in order to leave before my permission of stay expires. I will update this thread to let everyone know what happens next.

 

Ask Elite visa if its possible to get your visa upon return at the airport.

Friend of mine received his visa last year and was told the preferred way to receive the visa was at the airport as 

Chaengwattana was being "difficult" 

3 hours ago, thesetat said:

They got your money. why do they care anymore. You actually think Thailand is considering your problems? They have been paid. The company got their money too. Any brain farts they make to disrupt your obtaining your visa is your problem now. Not theirs. 

Sorry to sound dreadful, I am not an Elite visa member. But after reading all the replies, it sort of looks like you got screwed in this. Losing your fee and any other monies paid out already. I hope for your sake I am wrong. but don't expect thailand or immigration to bend over for you just because you paid hundreds of thousands. Most people who have been in Thailand know already their rules change on a whim. 

They'll care because if this was their true attitude and it became well known [like on here for example] it would be the end of them as a company. In defense of Elite they have clearly said this has come from the immigration department due to some recently introduced national security directive. Elite aren't immigration. 

 

I can speculate what might be going on here and what could be the possible reasons why but I won't. However I do think it is safe to say Elite won't be exactly happy about this either. Someone or something is stirring the pot in Thailand at the moment.  

 

 

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6 hours ago, Conno said:

 

I can speculate what might be going on here and what could be the possible reasons why but I won't. However I do think it is safe to say Elite won't be exactly happy about this either. Someone or something is stirring the pot in Thailand at the moment.  

I understand very well why you wouldn't want to state those speculations publicly, but if you wanted to shared them with me by private message I'd be interested. I'm currently following the news and discussing the situation with my Thai acquaintances and any information about what is going on is very welcome.

Is Thailand Privilege company even as a state owned enterprise associated with the Taksin milieu?

On 9/2/2025 at 11:00 PM, RMN said:

This is due to a new national security policy recently enforced by the Immigration Bureau, requiring additional background checks from relevant government agencies. As a result, all confirmed appointments are currently affected and cannot proceed as scheduled."

 

Weird, i have to have the final 6 months added in a month or two.

I always understood, pre-visa issuance you went through domestic (Thailand), domestic (home country) and Interpol checks anyway, and annually the same except (home country).

On 9/2/2025 at 2:59 PM, RMN said:

Going to have to leave before my permitted stay expires to avoid an overstay stamp. Hopefully at some point in the future the company behind Elite will be again able to get visas stamped in and I will be able to have it then. Of course I don't expect any compensation for the costs incurred and their inability to deliver the service I paid for, I'm fairly sure their terms and conditions specify that the delivery of the actual visa is at the discretion of the government and they don't guarantee it nor issue refunds.

yeah.  Disclaimer language just in case.  But the needing of more investigation is quite a new twist especially given how far along in the process you were

Ok, confirmed affects all new, and existing Elite Holders

 

Greetings from Thailand Privilege Card, Member Contact Center...  
 
Regarding your email, we regret to inform you that we are unable to provide you with an appointment date due to Immigration now requiring a new background check before affixing visas at Immigration Chaengwattana. Please note that this process takes approximately 45 days to complete. As a result, we would appreciate it if you could sign the consent form so that we can proceed with the criminal record and background check process.
 
As an alternative, you may choose to exit and re-enter Thailand via an international flight. Upon your return to Thailand, our EPA team will also assist you with the visa affixation process in your passport at Suvarnabhumi Airport or Phuket airport. In this process, we will require you to notify us 5 working days prior to your arrival by sending us a copy of your flight ticket and a first bio page of your current passport so that we can make arrangements for you accordingly.    
 
Thank you in advance for your understanding. Should you need further assistance, please do not hesitate to advise us.
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1 hour ago, Jenkins9039 said:

Ok, confirmed affects all new, and existing Elite Holders

 

Greetings from Thailand Privilege Card, Member Contact Center...  
 
Regarding your email, we regret to inform you that we are unable to provide you with an appointment date due to Immigration now requiring a new background check before affixing visas at Immigration Chaengwattana. Please note that this process takes approximately 45 days to complete. As a result, we would appreciate it if you could sign the consent form so that we can proceed with the criminal record and background check process.
 
As an alternative, you may choose to exit and re-enter Thailand via an international flight. Upon your return to Thailand, our EPA team will also assist you with the visa affixation process in your passport at Suvarnabhumi Airport or Phuket airport. In this process, we will require you to notify us 5 working days prior to your arrival by sending us a copy of your flight ticket and a first bio page of your current passport so that we can make arrangements for you accordingly.    
 
Thank you in advance for your understanding. Should you need further assistance, please do not hesitate to advise us.

 

So the Chaeng Watthana immigration office has decided that they need to do this new background check, but if you fly in instead, airport immigration will afix the visa sticker without the background check.

 

Any sane person would see that giving the visa applicant those options defeats the purpose of the background check. Mind-boggling. 

49 minutes ago, Caldera said:

Any sane person would see that giving the visa applicant those options defeats the purpose of the background check. Mind-boggling. 

I think when you fly in they already have a background check processing, interpol, domestic etc.

As they usually grab people leaving/arriving.

4 minutes ago, Jenkins9039 said:

I think when you fly in they already have a background check processing, interpol, domestic etc.

As they usually grab people leaving/arriving.

 

They certainly do. Which makes it even more mind-boggling that Chaeng Watthana wants an extra 45 days for what exactly? The same kind of background check that is performed within seconds at the airport whenever someone attempts to enter or leave? Or something a little bit more extensive?

 

There's already a vetting process done by immigration before the visa application is accepted by Thai Elite, in any case. 

6 minutes ago, Caldera said:

They certainly do

My understanding having dealt with a criminal case here.

1) Only specific people within Immigration have access to Interpol.
2) Generic Police have zero access to Foreigners 

3) Immigration generic have access to Domestic systems (not Interpol).

So i'd imagine the bottleneck is '1'. 

Whereas with flying in-out this is automated (removing the issue with corruption).

*Disclosure, Immigration officer represented me in criminal court against a defendant, remarked about a few things in private as the perp was a fugitive and taken down at arrivals. 

*Disclosure 2 wives uncle is Chief of a division of Transport Police and remarked about '2' due to concerns with corruption. 

3 hours ago, Jenkins9039 said:

Ok, confirmed affects all new, and existing Elite Holders

 

Greetings from Thailand Privilege Card, Member Contact Center...  
 
Regarding your email, we regret to inform you that we are unable to provide you with an appointment date due to Immigration now requiring a new background check before affixing visas at Immigration Chaengwattana. Please note that this process takes approximately 45 days to complete. As a result, we would appreciate it if you could sign the consent form so that we can proceed with the criminal record and background check process.
 
As an alternative, you may choose to exit and re-enter Thailand via an international flight. Upon your return to Thailand, our EPA team will also assist you with the visa affixation process in your passport at Suvarnabhumi Airport or Phuket airport. In this process, we will require you to notify us 5 working days prior to your arrival by sending us a copy of your flight ticket and a first bio page of your current passport so that we can make arrangements for you accordingly.    
 
Thank you in advance for your understanding. Should you need further assistance, please do not hesitate to advise us.

 

So based on your report that this affects existing Elite visa holders, does that mean that they will be checked and if found to have a criminal record their visa will be revoked, not sure that this is true

 

and if it takes 45 days to complete will they recheck every time the visa is renewed, this will be an admin nightmare and not likely to happen

1 hour ago, JellyBabies said:

So based on your report that this affects existing Elite visa holders, does that mean that they will be checked and if found to have a criminal record their visa will be revoked, not sure that this is true

Correct, to be issued with a new 5yr stamp you have to go through the new 45 day period.

1 hour ago, JellyBabies said:

and if it takes 45 days to complete will they recheck every time the visa is renewed, this will be an admin nightmare and not likely to happen

Its happening unfortunately, i had my lawyer contact his people in immigration to confirm and they also ran a domestic/international check on me at the same time. 

When you fly in, this is done automatically, but when you are here they need to process it manually on-demand.

I will/am now getting a new passport, and will not enjoy the free 6 months, instead move over to dependent visa (kids).

5 minutes ago, Jenkins9039 said:

Correct, to be issued with a new 5yr stamp you have to go through the new 45 day period.

So are they just checking Thai police records and Interpol or are they going to request a clear criminal record check from your country of origin and any country you have lived in for more than 5 years, this is normal for some Thai visas as far as I know and normal in many countries

 

Its a good idea but will create a huge backlog unless they can find a way to be efficient, but that's not going to happen is it

It's getting shakey on many fronts regarding visas... so many hoops to jump through now unless a two-week, or month or so, wonder tourist.

I bet it will end up with only three options to stay here long term... and those will be rich, working with a WP, or properly and officially married to a Thai national. Everything else will slowly be weeded out, I reckon. I obviously don't have a crystal ball, but it's beginning to look like that will be the end game.

6 minutes ago, JellyBabies said:

So are they just checking Thai police records and Interpol or are they going to request a clear criminal record check from your country of origin and any country you have lived in for more than 5 years, this is normal for some Thai visas as far as I know and normal in many countries

 

Its a good idea but will create a huge backlog unless they can find a way to be efficient, but that's not going to happen is it

45 Days =

Thai Criminal Records and Ongoing Investigations
Interpol Red / Other colors
Subject Domestic Criminal Records/Police.

7 minutes ago, JellyBabies said:

create a huge backlog unless they can find a way to be efficient

Hence 45 Days.

Actually it takes a few hours (mine was carried out earlier today)

But only specific Officers in Immigration have access to the systems.

When you renew in country (previously) this was done in the background hence 5 day delay for appointment, but now they are doing overseas (outside of Interpol) because as shown overseas there was many warrants, but there wasn't interpol or local cases / requests.

7 minutes ago, Sir Dude said:

fficially married to a Thai national. Everything else will slowly be weeded out

I understand its going to occur for all LONG TERM visas - marriage, retirement, kids etc (in due course).

29 minutes ago, Jenkins9039 said:

45 Days =

Thai Criminal Records and Ongoing Investigations
Interpol Red / Other colors
Subject Domestic Criminal Records/Police.

seems that a lot of people will run the risk of overstay unless the process is started early enough, I presume that the 45 days is an average also

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1 hour ago, Jenkins9039 said:

I understand its going to occur for all LONG TERM visas - marriage, retirement, kids etc (in due course).

Cheers for doing this digging and posting your findings here Jenkins. This is really going to catch some people out who don't read threads such as this one. Elite need to be contacting all visa holders this very minute and advising them of this new 45 day process. Members who usually renew in kingdom are going to get caught out if they wait to contact Elite even a month prior to the renewal date. I would hope Elite should from now on be contacting everyone who is close to renewal at least 60 days prior to expiry. 

 

Have to agree 100% with some of the other posts, it certainly isn't getting any easier living here. What next?

40 minutes ago, Conno said:

Elite need to be contacting all visa holders this very minute and advising them of this new 45 day process.

Agreed, thats why i posted it, i spoke with them In July and confirmed i had 6 months free, but Thailand doesn't issue visa's / entry for less than 6 months in a passport, so i knew i needed to arrange the visa in Sep for October and then apply for a new passport in early 2026.

Confirmed with them at the time, just needed 5 days notice etc, then i read the above, so immediately contacted them, then confirmed, its all about Criminal Background checks due to Chinese/Asians abusing the system to shelter/launder.

 

They mentioned i needed to do 45 days likewise to get the 6 month attached, there's 70 ish days till the visa lapses and that didn't leave a lot of lee-way as the 45 days are working days.

Thus new passport 

*Edit previously you needed 3 pages left in passport, now you need 6 pages (hence new passport).

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34 minutes ago, Jenkins9039 said:

Agreed, thats why i posted it, i spoke with them In July and confirmed i had 6 months free, but Thailand doesn't issue visa's / entry for less than 6 months in a passport, so i knew i needed to arrange the visa in Sep for October and then apply for a new passport in early 2026.

Confirmed with them at the time, just needed 5 days notice etc, then i read the above, so immediately contacted them, then confirmed, its all about Criminal Background checks due to Chinese/Asians abusing the system to shelter/launder.

 

They mentioned i needed to do 45 days likewise to get the 6 month attached, there's 70 ish days till the visa lapses and that didn't leave a lot of lee-way as the 45 days are working days.

Thus new passport 

*Edit previously you needed 3 pages left in passport, now you need 6 pages (hence new passport).

This is unbelievable that you only became aware of this development after reading RMNs situation and then proceeded to contact them using your own initiative. So let me get this right, if you hadn't then you would have been none the wiser, wrongly assuming the 5 day window was still the only requirement for an in kingdom renewal. I say unbelievable, but it isn't really is it, more par for the course. Even after paying millions for a Privilege service they are still not updating their members directly! In my view this is so important they should have emailed everyone as soon as they became aware that this was now the norm. Has anyone actually been contacted by them yet without calling them first or even seen a general update announcement?  

 

Ps. So this isn't even 6 weeks, it's 9 weeks if 45 working days. :angry:

  • Author

Just received the members monthly newsletter and this new process is not mentionned in there either.

 

Thank you for confirming I'm not the only person affected.

Have you thought about going to Immigration or the company who did the Elite?

I understand the cancellation of the appointment but as screwed up as Thais are maybe until they resolve their eternal shortcomings you might have an extension you don't know about or answer of more needed documents.

Sure leaving is your option but prior find out for sure before assuming the worse!

Good luck

 

On 9/9/2025 at 6:33 PM, Conno said:

if you hadn't then you would have been none the wiser

In simple terms -> i'd have been <deleted>.

I have 4.8 pages left in the passport, two kids in Private School, and my visa expired late November.

I'd have had no time to fly to the UK, and wouldn't have the required pages to initiate a fly out and in, and i couldn't do from within because i would have been aware of the 45 days lead time.

This is one of the reasons i've opted not to renew - its a <deleted>show.

 

On 9/9/2025 at 1:59 PM, JellyBabies said:

does that mean that they will be checked and if found to have a criminal record their visa will be revoked

 

I doubt it, I'm not sure of the exact wording on the application form these days as it changes over the years but when I applied it stated that people would not be eligible for 'membership' if they've ever been bankrupt or been sentenced to more than 1 year in prison.

Which by definition would seem to exclude all minor or even some semi serious convictions where there was less than 1 year in prison as the sentence by a judge.

Now it wasn't clear if this was about 'records' inside Thailand or outside, or both.

But it didn't affect me (never having been to a prison at all) so I didn't care and ignored it completely.

 

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