I  just wanted to top up AIS, 200B.

But: The K+app wanted an update, I did that. 

Then the app told me to go to the branch,  bring my passport again, do a face scan again (because of 200B). So I just went to AIS and paid 200B cash.

 

I am done with Thai banks. Jumping through ever new hoops.

 

But has anybody the slightest idea, why the banks do this?

The only common denominator I see is: access to my money is made as inconvenient as possible. 

Just now, Lorry said:

I  just wanted to top up AIS, 200B.

But: The K+app wanted an update, I did that. 

Then the app told me to go to the branch,  bring my passport again, do a face scan again (because of 200B). So I just went to AIS and paid 200B cash.

 

I am done with Thai banks. Jumping through ever new hoops.

 

But has anybody the slightest idea, why the banks do this?

The only common denominator I see is: access to my money is made as inconvenient as possible. 

 

You think this is just Thai banks?

 

Your approach will come back to bite you.....this is the way everything is going. 

 

 

It would have been just as quick to go to the bank and comply than it was to go to AIS. Took me 20 minutes in Kasikorn and that was only because I had 3 accounts in two different locations.

Just log in with a web browser  and top up the old fangled way

no gurning required

https://kbiz.kasikornbank.com

4 hours ago, hotandsticky said:

You think this is just Thai banks?

 

Your approach will come back to bite you.....this is the way everything is going. 

 

Maybe you can enlighten us which banks, other than Thai, require a facescan for a transaction

11 hours ago, Lorry said:

I  just wanted to top up AIS, 200B.

But: The K+app wanted an update, I did that. 

Then the app told me to go to the branch,  bring my passport again, do a face scan again (because of 200B). So I just went to AIS and paid 200B cash.

 

I am done with Thai banks. Jumping through ever new hoops.

 

But has anybody the slightest idea, why the banks do this?

The only common denominator I see is: access to my money is made as inconvenient as possible. 

Once you've set up you shouldn't need to do it again for small transactions, i just did 500 baht transfer, face scan not required

Nit sure what triggered the request for renew identification at the bank.

But if done there is no need for facial scan for anything less than 50000.

 

Facial scan as such can be a pain in the .ss. Bangkok Bank always endless attempts.

Had opened a new Krungsri account in September. Had done x topups of True Money.

On x+1 attempt: do facial scan.??

Tried and it was the most hilarious failure ever. Given up.

 

13 hours ago, Lorry said:

But has anybody the slightest idea, why the banks do this?

 

I would go to the branch and ask them.

 

What you describe is unusual, IME, as face-scan is normally just used once to "secure" your mobile banking app and set limits.

 

 

8 hours ago, CallumWK said:

 

Maybe you can enlighten us which banks, other than Thai, require a facescan for a transaction

 

 

I face scan with Nat West, Nationwide and HSBC.

13 hours ago, Lorry said:

I  just wanted to top up AIS, 200B.

But: The K+app wanted an update, I did that. 

Then the app told me to go to the branch,  bring my passport again, do a face scan again (because of 200B). So I just went to AIS and paid 200B cash.

 

I am done with Thai banks. Jumping through ever new hoops.

 

But has anybody the slightest idea, why the banks do this?

The only common denominator I see is: access to my money is made as inconvenient as possible. 

I presume it's an extra security requirement to try and prevents scammers stealing money by transferring one large sum out . All the banks are introducing it. 

 

I don't have to do it for any amount under my daily limit on my BKKBK app  though.

The only time I find it annoying is when I need to increase my daily limits to send a larger amount, and it requires a few tries. It's normally my fault for trying in bad lighting. 

 

The bank will scan your face using an ipad, and help you set it up on your phone if you don't already have it.

Just go get it done for all your banking apps at your convenience. Problem solved.

 

 

 

53 minutes ago, hotandsticky said:

 

 

I face scan with Nat West, Nationwide and HSBC.

 

You use facescan because you choose that option over fingerprint, not that it is mandatory for transactions like it is with Thai banks

2 minutes ago, CallumWK said:

 

You use facescan because you choose that option over fingerprint, not that it is mandatory for transactions like it is with Thai banks

 

Yeah.

 

"That" facescan is probably part of the phone's security, and not the bank's facescan 'requirements'.

 

For me, Android 16/December update, individual apps can be opened via the phone's fingerprint, face scan or PIN.

 

SCB and Bangkok Bank face scans - both took quite a long time for the bank reps to set up - were necessary to enable the app on a new phone, and to allow for changes in personal limits.

 

 

2 minutes ago, bamnutsak said:

 

Yeah.

 

"That" facescan is probably part of the phone's security, and not the bank's facescan 'requirements'.

 

For me, Android 16/December update, individual apps can be opened via the phone's fingerprint, face scan or PIN.

 

SCB and Bangkok Bank face scans - both took quite a long time for the bank reps to set up - were necessary to enable the app on a new phone, and to allow for changes in personal limits.

 

 

 

It is a silly requirement, since fingerprint is as secure as a facescan.

 

What is more a pain is that the facescan Thai banks require is not enabled through your phone security, but is something they apply at their end.

That's also why it is so different, and erroneous, because with some banks it is a simple selfie but for others you need to blink/smile/look left - right and more of those silly things, and then fails.

After 3 fails your app get disabled and you are required to go through the whole registration again, which for some banks requires visiting the branch.

58 minutes ago, CallumWK said:

 

You use facescan because you choose that option over fingerprint, not that it is mandatory for transactions like it is with Thai banks

 

 

I didn't say it was mandatory...........

 

 

I can see that one day it will be.

1 minute ago, hotandsticky said:

I didn't say it was mandatory...........

 

Oh, I see you just deflected to increase your post count?

 

15 hours ago, Lorry said:

Then the app told me to go to the branch,  bring my passport again, do a face scan again ........ So I just went to AIS and paid 200B cash. 

Banks suggests one thing, you do the opposite.  Comprehension challenges, or attitude my guess.

 

15 hours ago, Lorry said:

But has anybody the slightest idea, why the banks do this?

Here's a clue. If you went to the bank like they suggested perhaps you'd find your answer.

To be clear: I cannot use the banking app AT ALL, for anything,  without a new face scan (which the branch couldn't do).

The branch told me, I can only use ATM and branch, no app. 

 

It is only a minor inconvenience. But what worries me is the fact, that - over the last year or so - the banks here have been introducing more and more ways to make access to my money difficult. 

 

 

Did the bank explain why they couldn't do the face scan?

4 hours ago, scubascuba3 said:

Once you've set up you shouldn't need to do it again for small transactions, i just did 500 baht transfer, face scan not required

Interesting. 

You used the K+app, with the latest update that they require you to do by Dec 17th, and you didn't need a new face scan?

Face scan is a 💯0% psyop, they give you an excuse like: passwords ain't clean enough -  and other bullship.

 

Don't buy into it or you gonna suffer even more here in hell. 👍

1 hour ago, Lorry said:

To be clear: I cannot use the banking app AT ALL, for anything,  without a new face scan (which the branch couldn't do).

Did they explain why they couldn't do it? Try another branch, it can be done anywhere. Did mine several months ago.

48 minutes ago, Palatus said:

Did they explain why they couldn't do it? Try another branch, it can be done anywhere. Did mine several months ago.

Good idea, I can try another branch. 

But, as I said, its a minor inconvenience to live without banning app.

I just find it suspicious how the banks make access to my money sp complicated. 

Is it really just stupidity?

I've never had any similar issues with the K-Plus app. I just used it to top up my TrueMoney wallet, and as always, that went through without any need for a face scan. Only transactions of 50,000 baht and up require that.

3 hours ago, CallumWK said:

 

Oh, I see you just deflected to increase your post count?

 

 

Deflection and irrelevance is what you are doing

 

 

I certainly don't need to increase my post count....must be well over 30k now.

3 hours ago, Lorry said:

Interesting. 

You used the K+app, with the latest update that they require you to do by Dec 17th, and you didn't need a new face scan?

Last update 14 November, wasn't asked to update face scan

8 minutes ago, scubascuba3 said:

Last update 14 November, wasn't asked to update face scan

Its the newest update that gave me the problems.

Seems they started on Dec 9, and the app told me to update by Dec 17.

I guess you will be forced to do this update,  too, and I am very curious whether you will have to visit the branch like me.

7 minutes ago, Lorry said:

Its the newest update that gave me the problems.

Seems they started on Dec 9, and the app told me to update by Dec 17.

I guess you will be forced to do this update,  too, and I am very curious whether you will have to visit the branch like me.

I just checked Google Play Store and the last update is 14 Nov, that's probably what you have.

 

Apps are useful if you can't make it work open another account, Krungsri and Bangkok Bank both good for me

Several calls to their call center, they say:

 

You now need a face scan if you want to use the app at all, for the "first registration". 

If you have been using the app until now, but never did a face scan (like me), you have to do the face scan now.

You also need it for several other functions,  eg changing limits or changing the device (don't buy a new mobile for K+ when you are not in Thailand!).

 

@scubascuba3 and the other posters have probably done a face scan in the past?

1 hour ago, Lorry said:

Several calls to their call center, they say:

 

You now need a face scan if you want to use the app at all, for the "first registration". 

If you have been using the app until now, but never did a face scan (like me), you have to do the face scan now.

You also need it for several other functions,  eg changing limits or changing the device (don't buy a new mobile for K+ when you are not in Thailand!).

 

 

But what did Kbank's call centre have to say to you about what your branch had told you?

 

On 12/13/2025 at 10:34 AM, Lorry said:

To be clear: I cannot use the banking app AT ALL, for anything,  without a new face scan (which the branch couldn't do).

The branch told me, I can only use ATM and branch, no app. 

 

Did the call centre effectively tell you that your branch were talking through their collective derriere on this matter (although obviously in not quite so blunt terms)?

 

More importantly, were they also able to tell you what needed to be done (and by whom) for your use of the K+ app to be restored?

 

Incidentally, I have also just topped up my AIS mobile by ฿200 through the K+ app, without, thankfully, being first prompted for the dreaded facial scan.

 

On 12/13/2025 at 9:36 AM, hotandsticky said:

 

 

I didn't say it was mandatory...........

 

 

I can see that one day it will be.

 

All I can say is that I hope that I'll be pushing up the daisies long before that doomsday scenario comes about.

 

On 12/12/2025 at 6:26 PM, hotandsticky said:

You think this is just Thai banks?

 

Well, no UK bank is following suit by withdrawing their internet banking services and forcing lousy apps in tandem with mobile banking down the throats of its personal account holders, as far as I can tell! On the contrary, my UK bank is still open to new applications for its internet service!!

 

Why Thai banks are unwilling to continue offering their personal account holders e-banking choices in the way that their UK counterparts are is IMHO a clear indication of the sad and sorry state of the Thai banking sector as driven by its regulator in the Bank of Thailand.