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UK Government Gateway ...... can anyone still use it?

Featured Replies

Tried today,

Previously had to use a vpn, as they blocked access from overseas.

but they appear to have blocked VPNs

So I can't login any more.

Is it just me being stupid, can anyone else login?

Gets to the 6 digit security pin (HMRC app)

Then just says wrong PIN.

Logged in last week....had to disable my VPN first....pin code sent and all was good.

Just tried it on my laptop. No problem. Also tried on the HMRC app, also no problem. No VPN used.

1 hour ago, BritManToo said:

Tried today,

Previously had to use a vpn, as they blocked access from overseas.

but they appear to have blocked VPNs

So I can't login any more.

Is it just me being stupid, can anyone else login?

Gets to the 6 digit security pin (HMRC app)

Then just says wrong PIN.

I also had problems logging in so reset the HMRC app & then I seem to remember switched the 2FA method to something else before changing it back again.

Both now work fine for me.

I tried last year to sign up for the YOU.GOV ONE in order to sign up you need to upload your passport or UK driving license then take a selfie and you only get 3 chances before you are blocked the help line number only worked mon-fri i can not remember if you need a UK address or not

3 hours ago, howerde said:

I tried last year to sign up for the YOU.GOV ONE in order to sign up you need to upload your passport or UK driving license then take a selfie and you only get 3 chances before you are blocked the help line number only worked mon-fri i can not remember if you need a UK address or not

You don't need a UK address to create a Gov.uk One account. I was able to create an account last year without a UK address.

5 hours ago, BritManToo said:

Tried today,

Previously had to use a vpn, as they blocked access from overseas.

but they appear to have blocked VPNs

So I can't login any more.

Is it just me being stupid, can anyone else login?

Gets to the 6 digit security pin (HMRC app)

Then just says wrong PIN.

Just tried the HMRC app and can log in as normal using fingerprint. No VPN required.

I haven't tried to log in to the HMRC website since last May/June, so I tried just now. There is a change on the sign-in page, which now offers 3 options:

Government Gateway - Government One Log-in - Create new sign-in details.

I selected the first option with my existing user i/d and password and got the passcode to my Thai phone number as before, so nothing appears to have changed for existing users. I was relieved to see on the PAYE page that their forecast for my income and coding from April 2026 does not show any increase on my state retirement pension.

  • Author
27 minutes ago, Eff1n2ret said:

I haven't tried to log in to the HMRC website since last May/June, so I tried just now. There is a change on the sign-in page, which now offers 3 options:

Government Gateway - Government One Log-in - Create new sign-in details.

I selected the first option with my existing user i/d and password and got the passcode to my Thai phone number as before, so nothing appears to have changed for existing users. I was relieved to see on the PAYE page that their forecast for my income and coding from April 2026 does not show any increase on my state retirement pension.

Thanks to everyone for participating,

Trying again today, and success .........

Was using my Thai phone with Thai SIM (and HMRC app) yesterday.

Which generated different numbers to my Brit phone with Brit SIM (and HMRC app) today.

Using my Brit phone, Brit SIM and HMRC app everything worked as normal and I could login again.

  • Author
18 hours ago, Mutt Daeng said:

You don't need a UK address to create a Gov.uk One account. I was able to create an account last year without a UK address.

Tried that, said I need Passport or DL, chose passport as I don't have a Brit DL.

Next page said DL only ..... no idea why .... so no go.

Luckily my Gateway account now works.

1 hour ago, Eff1n2ret said:

I was relieved to see on the PAYE page that their forecast for my income and coding from April 2026 does not show any increase on my state retirement pension.

I'm about to get my state pension shortly. The Government Gateway site lists the state pension projected based on current tax year rates but the physical statement sent in post detailing ongoing payments shows the increase post April 5th of 2026

2 hours ago, BritManToo said:

Luckily my Gateway account now works.

For the time being it might. But, judging from the link provided by @howerde , it looks like fun and games big time are ahead for those of us with Govt Gateway accounts when we are eventually forced to migrate to GOV.UK One Login.

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