Makita vs Dewalt

[Berty100]

I'm in the market for a cordless hammer drill. This is considered a hobby machine.

 

I'm going between the Makita HP457DWE and the Dewalt DCD776, both are 18V, and the Dewalt has slightly higher spec but is also little more expensive.

 

Which of both brands has the overall better quality in your experience

[bankruatsteve]

Toss a coin.  You might also check out Maktec which is a Makita with a plastic casing.

 

[Don Mega]

Ive had a terrible run with Makita stuff here I refuse to buy it anymore as it seems to last warranty period and then die.

 

have had a great run with AEG stuff and I love my little 12v drill driver, battery lasts well and has no issue 10mm holes in concrete.

[Berty100]

Heard good remarks of AEG at the hardware stores, but then you never know what to believe from a salesman, so will have a look at the prices.

[Berty100]

6 minutes ago, Don Mega said:

Ive had a terrible run with Makita stuff here I refuse to buy it anymore as it seems to last warranty period and then die.

 

have had a great run with AEG stuff and I love my little 12v drill driver, battery lasts well and has no issue 10mm holes in concrete.

 

You mean this one ? 

[Don Mega]

 

nah. one of these .

 

 

 

Edited August 7, 2016 by Don Mega

[eyecatcher]

If you were in Europe, it would be Makita and Bosch. you dont need look anywhere else.

tradesmen would often go with Makita as the service was often better. if I wanted to push the boat out and spend more than is necessary it would be De Walt. I suspect they are more popular in the States. my dad was a Bosch and DeWalt man.

 

 most tools over here are put together under some form of licence. often completely different to the real McCoy.

I dont touch Makita here any more although I do have a big Makita alligator saw.

 

I was always advised inpartially here that Maktec is Thailands copy of a Makita, much cheaper and will do the Job just as well. Aeg also well regarded

 

but with my failing eyesight, I find I am now buying Stanley brand, bright yellow and easy to see!!!

[Berty100]

3 minutes ago, eyecatcher said:

If you were in Europe, it would be Makita and Bosch. you dont need look anywhere else.

tradesmen would often go with Makita as the service was often better. if I wanted to push the boat out and spend more than is necessary it would be De Walt. I suspect they are more popular in the States. my dad was a Bosch and DeWalt man.

 

 most tools over here are put together under some form of licence. often completely different to the real McCoy.

I dont touch Makita here any more although I do have a big Makita alligator saw.

 

I was always advised inpartially here that Maktec is Thailands copy of a Makita, much cheaper and will do the Job just as well. Aeg also well regarded

 

but with my failing eyesight, I find I am now buying Stanley brand, bright yellow and easy to see!!!

 

Maktec is not Thailands copy of Makita, it is owned and produced by Makita, and sold worldwide but is made with cheaper materials.

 

Same as Stanley is the cheaper version of Dewalt, both owned by Black& Decker.

Edited August 9, 2016 by Berty100

[thedivezone]

I would definetely stay away from Makita in thailand, warranty is six months here as opposed to 2 or 3 years in every other country in the world. That is because there is no official Makita distributor here and all the warranty issues are handled by the retailer you purchased your piece of junk from. They will drag their feet forever, all the while pointing their fingers at the Importer in bangkok, who, of course wants nothing to do with you, the purchaser. I found out the hard way.

Be warned

[Berty100]

13 minutes ago, thedivezone said:

I would definetely stay away from Makita in thailand, warranty is six months here as opposed to 2 or 3 years in every other country in the world. That is because there is no official Makita distributor here and all the warranty issues are handled by the retailer you purchased your piece of junk from. They will drag their feet forever, all the while pointing their fingers at the Importer in bangkok, who, of course wants nothing to do with you, the purchaser. I found out the hard way.

Be warned

 

I wonder why there is no official Makita distributor in Thailand, because I believe Makita built a factory in Sriracha many years ago.

[thedivezone]

44 minutes ago, Berty100 said:

 

I wonder why there is no official Makita distributor in Thailand, because I believe Makita built a factory in Sriracha many years ago.

I was wondering that myself when i tried to get someone a couple of years ago to sort out my delta sander that crapped out on the first day of use. A search for "Makita Thailand" on Google only got me a couple of dead links and one to a company called "Krieng Thai wattanä" in Bangkok. They didn't want to know about my problem, nor did the dealer i'd bought it from in Pattaya. When you've got a warranty issue with makita you're on your own.

[canopy]

I have a lot of makita tools and many are excellent and would buy more. But I have had bad experience with makita service in Thailand. The worst part is how they sit on a tool I need back and make me wait for months with excuses and lies about how long it will take. Most makita tools are well made and may never need servicing. But their table saw and thickness planer are exceptional and both have numerous design flaws and can fall apart quickly and regularly. Comparing notes with others with these tools it's not an isolated conclusion. What I have learned with Makita is never return a tool for service--even if it is still in warranty. Instead isolate what part is bad and order it.

 

[kamalabob2]

Canopy, thedivezone, Berty100, Don Mega: I am sorry to read you have had negative Makita experiences in Thailand. 

There is in fact a very legitimate importer of Thailand Tools and garden products in Thailand. I had the opportunity to meet with the managing director of Thai Seng Trading (Thailand) Co., Ltd.

 Address 122/31 MOO 6, TAMBON BANGPHRIANG,
Amphur BANGBO, SAMUTPRAKARN 10560, Thailand.

 Phone 02-136-2701

I was one of two expats who were invited to the opening of the Makita Tool assembly plant in 2013.  It was quite clear to me only materials and some design features were different in Makita and Maktec Tools. The Maktec warranty period is only 90 days while the Makita warranty is six months on most tools sold in Thailand. I've bought Makita tools from a dealer who understood the value of extending the warranty at no extra change on Makita Tools. The makita assembly plants is:

Makita Manufacturing (Thailand) Co.,Ltd.

 Address 219/1 Moo 6, Tambol Bowin, Amphur Sriracha, Chonburi.

Thai Seng sells Makita and Maktec Tools to seven distributors in Thailand. Stores in Thailand, small or large, can buy Makita or Maktec Tools from one of the seven authorized distributors. No one in Thailand purchases direct from Makita, Japan.  Thai Seng Trading for many years has held the master import rights to Thailand for Makita Tools and Maktec Tools.  Warranty repairs for Makita Tools, Maktec Tools, DeWALT Tools, Hitachi Tools have proven easy for me in Buriram Isaan Thailand from the locally owned Tool hardware store which is owned by a Thai man who understands and speaks English. Certainly must be similar discount tool stores in Thailand where warranty repairs can be done on site.  I had to contact Mr. Patcharakanok Kumpinyo the head of Bosch Garden Tools, lawn mowers in Thailand as well as Mr. Lertjittewin Narin of Robert Bosch in Bangkok to clarify the procedure of a warranty repair of a Bosch Rotak 34 electric lawn mower my wife uses in Buriram.  I have spoken to the DeWALT repair men in Buriram who have attended DeWALT Tool and Stanley Tool repair training seminars in Bangkok.  I contacted 

Mr. Paul Lee  of Asia Tools AEG | Homelite of Techtronic Asia Company Limited  (TTI Group) located D, 18/F., CDW Building, Castle Peak Road, Wan, Hong Kong to determine who really imported and could service AEG Tools and Milwaukee Power Tools in Thailand. 

Edited August 13, 2016 by kamalabob2

[thedivezone]

5 hours ago, kamalabob2 said:

Canopy, thedivezone, Berty100, Don Mega: I am sorry to read you have had negative Makita experiences in Thailand. 

There is in fact a very legitimate importer of Thailand Tools and garden products in Thailand. I had the opportunity to meet with the managing director of Thai Seng Trading (Thailand) Co., Ltd.

 Address 122/31 MOO 6, TAMBON BANGPHRIANG,
Amphur BANGBO, SAMUTPRAKARN 10560, Thailand.

 Phone 02-136-2701

I was one of two expats who were invited to the opening of the Makita Tool assembly plant in 2013.  It was quite clear to me only materials and some design features were different in Makita and Maktec Tools. The Maktec warranty period is only 90 days while the Makita warranty is six months on most tools sold in Thailand. I've bought Makita tools from a dealer who understood the value of extending the warranty at no extra change on Makita Tools. The makita assembly plants is:

Makita Manufacturing (Thailand) Co.,Ltd.

 Address 219/1 Moo 6, Tambol Bowin, Amphur Sriracha, Chonburi.

Thai Seng sells Makita and Maktec Tools to seven distributors in Thailand. Stores in Thailand, small or large, can buy Makita or Maktec Tools from one of the seven authorized distributors. No one in Thailand purchases direct from Makita, Japan.  Thai Seng Trading for many years has held the master import rights to Thailand for Makita Tools and Maktec Tools.  Warranty repairs for Makita Tools, Maktec Tools, DeWALT Tools, Hitachi Tools have proven easy for me in Buriram Isaan Thailand from the locally owned Tool hardware store which is owned by a Thai man who understands and speaks English. Certainly must be similar discount tool stores in Thailand where warranty repairs can be done on site.  I had to contact Mr. Patcharakanok Kumpinyo the head of Bosch Garden Tools, lawn mowers in Thailand as well as Mr. Lertjittewin Narin of Robert Bosch in Bangkok to clarify the procedure of a warranty repair of a Bosch Rotak 34 electric lawn mower my wife uses in Buriram.  I have spoken to the DeWALT repair men in Buriram who have attended DeWALT Tool and Stanley Tool repair training seminars in Bangkok.  I contacted 

Mr. Paul Lee  of Asia Tools AEG | Homelite of Techtronic Asia Company Limited  (TTI Group) located D, 18/F., CDW Building, Castle Peak Road, Wan, Hong Kong to determine who really imported and could service AEG Tools and Milwaukee Power Tools in Thailand. 

 

 

Thanks , Kamalabob, for all that information.

During my internet search for Makita distributors i did come across the name "Thai Seng" under the makita.biz website . The e-mail address quoted there : 

[email protected] is dead though and the domain thaiseng.in.th does not exist, so i'm wondering how serious they are about providing customer support .

[kamalabob2]

Thai Seng is the importer for several countries including Thailand.  They sell to the seven distributors. They might not deal with end users.  I've had good luck with in person customer service at the store I bought Makita tools in Buriram. Any authorized  dealer, such as HomePro or Thai Watsadu or a family owned tool store would be wise to help customers that bought Makita Tools at that store with any warranty issues. Certainly I favor a store that has spare parts in stock, a willingness and ability to obtain spare parts I might need if not in stock, and actual trained repair staff. Plus the ability to overnight, a tool I bought at that store, to a service center in Bangkok if the store could not complete the repair I needed. Transport of power tools and high pressure washers is simple and cheap for a motivated dealer in Thailand in my personal experience.

 

 I got tired of waiting for Mr. Lertjittewin Narin of Robert Bosch to send a part for my wife's Rotak 34 electric lawn mower that was in for repair in Buriram. The repairman improvised a repair on the plastic lawn mower and it works fine now. 200 baht repair bill and done the same day is better for me than waiting for a Bosch 800 baht part that may or may not really be in Thailand. 

[manfredtillmann]

most of these tools are now build in china. it does not matter what you buy, it's all crap.

if you only want a hobby tool, buy the cheapest 18V with the longest warranty. i.e. ryobi or so.

 

true professionals buy 'Milwaukee' (https://www.milwaukeetool.com/)

or anything build in japan or germany.

[kamalabob2]

Ryobi power tools sold in Thailand is not the same Ryobi tools sold in Europe, Australia, New Zealand or North America. TOA has the exclusive distribution rights to genuine Ryobi Tools for Thailand.

http://www.ryobi-group.co.jp/en/projects/powertools/products/index.html

The Ryobi name was licensed to Techtronic Industries of Hong Kong. The same Techtronics that manufactures Milwaukee Tools, AEG Tools, Homelite and Dirt Devil vacuums. The warranty for the fine quality Ryobi power tools sold in Thailand is not the same length as sold in North America or Australia, They are not even the same tools. I've priced the Milwaukee Power Tools sold and repaired in Buriram. The corded Milwaukee Tools seemed competitive with Makita or DeWALT. Milwaukee offers some higher spec cordless tools than currently imported to Thailand by DeWALT. 

[kamalabob2]

The Ryobi Tools with a long warranty period in North America get a 2nd life.  They are sold off in wholesale lots to be sold by entrepreneurs via Ebay, craigs list, apps or warehouse sales. The Ryobi Tools in this August 2017 photo are not the same spec, color or brand sold in Thailand. These Ryobi Tools are from TTI which licensed the brand name, and NOT Ryobi Tools distributed by TOA paint in Thailand.  There are no parts or warranty coverage for the Ryobi Tools in Thailand that are the licensed brand. None. It has been my personal experience that DeWALT, Makita, Maktec, Hitachi, Milwakee tools and garden equipment did have warranty repairs possible in Buriram province if I was prudent and kept the warranty paperwork and original store receipt.  

[DocTom]

Gentlemen :  I have read this thread with interest, since I am seeking service for my Makita electric lawnmower

I used the Makita website to find the official Thai email address for customer support, sent an email, and I am still waiting for a reply.  There seems to be no way to email Makita Global to complain.

So reading the remarks about Thai Seng and the company in Buriram, I ask your advice as to how to proceed to find a repair location.

The problem (in brief) with the lawnmower is ....(from my unanswered email)

I have an ELM4110 Makita electric lawnmower.   After about 2 years of work, the motor is making strange noises, and frequently at switch-on it will not turn the blade until I have manually turned the blade to a new position.

I have been unable to find a service location on the web.  So please will you direct me to the location of an appropriate service facility?  I live in Tak, so I will be grateful if you will identify the nearest centre.  (end of email.)

I suspect that the motor may require new brushes. 

Gentlemen, the grass is growing fast! So I will be extremely grateful for any advice as to how to obtain a repair.

DocTom.

Edited August 28, 2016 by DocTom

[fiddlehead]

10 years ago: Makita was the brand that me and most of my construction peers were using as it was the best. 
Last few years, when I go back home, I notice they are mostly using the DeWalt brand now. 

My Thai-bought 11 year old Makita cordless just died and they said they could no longer get parts for that model (too old)

So, I bought a Dewalt cordless hammer drill. 
Works GREAT so far with lots of power. 
But then, for 6,000+ baht, I would expect it to

Good luck in your decision. 

 

[kamalabob2]

Doc Tom: I contacted Khun Sorovit with Makita in Thailand. This was his reply for your electric lawn mower repair question in Tak:

For the repair center in Tak is

 

1. Porntawee-Thaisun1988.

2. Tel. 087-307-3541 (K.Champ)

3. Opposite to Ormsin Bank(GSB Bank) Pa-Jalearn Market Branch

 

Any question about the location please contract K.Champ.

[DocTom]

Kamalabob2 :   your effort on my behalf in contacting your friend and getting the contact in Mae Sot is much appreciated.  I live in Muang Tak, so Mae Sot is a bit of a treck, particularly now that the road extensions in the mountains are in progress, but I intend to get a Thai family member to phone K. Chanp (my rudimentary Thai is hardly good enough for a proper discussion of the problem) and make an arrangement if he is able to help.

So many thanks indeed for your help.

DocTom.

[Anythingleft?]

Wouldn't say there was much between the two originally mentioned brands nowadays just personal preference on which ones fit the user such as the grip and weight or balance of the tools depending on the job or length of time using them

Only issue I come across is after sales service for repairs or parts but clearly from the earlier posts there are service centers out there it is just a case of seeking them out

 

Very helpful postings.....

[MaiChai]

Read this thread with interest. The problem in Thailand is there is almost no consumer law or protection. So my first question is always 'how long is the warantee'. As Thailand is a very hot country and some less educated folks will push a power tool until it dies, warantees are typically very short. Sometimes 7 days, 1 month, 6 months, etc. So you can see the difficulty with selling and supporting power tools and buying something with a decent warentee.

 

Proving the case, we bought an AEG circular saw for the wifes grandfather. I thought it was well designed and a good price. Said to grandfather: when it gets hot, stop using it and let it cool down. Well he disregarded this advice and when we return to Thailand 6 months later, it was in bits with a burned out motor. 

 

So heat is a power tools worse enemy, and some local folks will disregard this! If u want your power tools to last, dont keep using them when they get hot. An electric fan can help!

 

Regarding a battery driven unit: i bring one with me from Europe and take it back when i go home. 10v lithium small unit that would cost the earth here as they are not common. Local folks use the small Maktec mains drill.

Edited September 16, 2016 by MaiChai
correction

[kamalabob2]

MaiChai: When I spoke in person several times with Siraphop Kaewmueangsi of I-MATRIX POWER TOOLS CO. LTD. in 2014 he was keen to sell cordless AEG cordless tools. The warranty offered by this lower end Techtronic Industries Co. Ltd. (TTI) company was not as long as the premium TTI brand Milwaukee Tools warranty. There are in fact consumer protection laws in Thailand. In Buriram I have visited the office of consumer protection near a night market. The warranty on Metabo Power Tools was explained to me by Mr. Wattana Amornmannat. Hitachi owns Metabo and selected Hitachi dealers will service Metabo in Thailand. You might take the AEG circular saw back to the store who sold the saw if it is less than six months old and see if they can assist in the AEG warranty. I 100% agree that power tools are often misused in Thailand.  Seems to me that 18 volt and 36 volt lithium ion tools sold in Thailand are expensive compared to the exact same model sold in the United States. Corded tools are similar prices depending on the brand and store in my personal experience. The Maktec and Makita 2017 tool catalogs list the authorized tool repair service centers at the rear of the tool catalog. Most every province has at least one Makita and Maktec Repair facility. 

http://aseanconsumer.org/accp/download/Thailand/The Consumer Protection Act 1979.pdf

[kamalabob2]

The Dive Zone:  Friday I met with Pichate Pimpong a technician of Thai Seng Trading when he was demonstrating some new Makita 18 volt 5.0 cordless tools in Buriram. Thai Seng Trading has several email addresses that worked for me.  Khun Yuta has been helpful for my Makita Tool questions [email protected]

I also have received answers from [email protected]     To be clear,  Maktec Tools are designed by Makita, and assembled in several of the ten Makita plants in the world, but have different components inside than a Makita Tool.  Same Makita Assembly plant, same employees, same testing of every single tool at the plant, but not quite the same high specifications of parts in order to sell a lowered priced tool in selected markets. Maktec tools are not built in Japan or the United States.  Several models of corded Maktec Tools are currently manufactured in the Thailand Makita Assembly Plant located in Sriracha, Chonburi. There are counterfeit Makita tools sold by on line vendors or at Mom and Pop shops who buy from brokers and not from one of the 8 authorized Makita distributors in Thailand. 

[eyecatcher]

Thanks for that Bob; that sums up my thoughts on Maktec;  that its the Makita 2nd grade.

I have a few maktecs and price to value I think they are ahead of makitas or any other brands.

infact I have many different brands Stanleys, hitachis,maktecs, makitas;Px and for diy they are pretty much of a muchness.

 

Its the long slog of daily use that sorts the men from the boys though and if thats the case I would stick with Makita or Bosch

 

[Gary A]

I have never had a Dewalt power tool but I have several Makita power tools. I have no experience with service because I have had no problems with any of them. I also have a couple Bosch tools. Both the Bosch tools, a hammer drill and an angle grinder have had hard lives. Both are still fine with no problems. I have a Maktec circular saw that is five years old or more. It really hasn't had a hard life but it too has never had a problem.

Edited August 16, 2017 by Gary A

[builder]

I have a Mikita cordless from home pro very disappointed will only run on low speed high speed it will clutch out . I have always used Mikita since I stopped use dewalt probably because they had the lightweight battery first


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[cornishcarlos]

I buy all my cordless Makita tools in U.K and bring them back with me, so much cheaper and genuine kit. I like Makita...

On the super yachts that I work on, where money is no object, we generally use DeWalt and SnapOn etc but I wouldn't say DeWalt is any better than Makita...