Chevrolet assures customers it’s committed to aftersales service

[webfact]

Chevrolet assures customers it’s committed to aftersales service

By The Nation

 

 

Chevrolet Sales Thailand has reaffirmed its commitment to providing aftersales service to its customers nationwide, announcing today (July 29) that all current Chevrolet dealerships around Thailand will become authorised Chevrolet service centres as new car sales cease.

 

“This means all existing Chevrolet customers can have total peace of mind that they will continue to receive certified maintenance, parts, warranty repairs and roadside assistance services through a national network of authorised Chevrolet service outlets,” the automaker said in a press statement.

 

“This is a very important announcement for our customers around Thailand,” said Hector Villarreal, president of GM Southeast Asia. “We are happy to confirm that all our current dealer partners will transition to become authorised Chevrolet service outlets, ensuring we have a national network of outlets for our customers to get expert maintenance, repairs and warranty services, along with genuine GM and ACDelco spare parts. It’s another important milestone in our continued commitment to look after our valued customers across Thailand beyond the end of new vehicle sales,” he added.

 

Said Vanchana Unakul, general director of aftersales at General Motors Thailand: “We are ensuring ongoing excellent customer service satisfaction. There is no better way to do so or illustrate this than by confirming that our national dealer network will become Chevrolet service outlets. It demonstrates not just Chevrolet Thailand’s commitment to our customers, but also the commitment of our dealer partners to look after their loyal customers.”

 

According to the company, the aftersales services include:

 

• Bumper-to-bumper factory warranty of 3 years or 100,000 km, whichever comes first, covering workmanship, parts and manufacturing defects.

 

• Service by certified technicians to make repairs and carry out vehicle maintenance.

 

• 100 per cent genuine GM parts and guaranteed quality products such as GM engine oil with high-performance lubricant oil technology and ACDelco products.

 

• 24-hour roadside assistance by certified technicians for all vehicle problems.

 

• A Chevrolet 1734 Customer Assistance Centre, opened from Monday to Saturday, 9am-6pm.

 

Source: https://www.nationthailand.com/business/30392099

 

-- © Copyright The Nation Thailand 2020-07-29

 

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[scorecard]

If there very poor new car marketing skills are anything to go by I wouldn't be expecting much.

[Isaan sailor]

Guess i’ll have to cancel my ‘Vette order...

[Burma Bill]

On 7/29/2020 at 2:33 PM, webfact said:

current Chevrolet dealerships around Thailand will become authorised Chevrolet service centres as new car sales cease.

But all operated by Great Wall Motors of China????

[xtrnuno41]

Yeah right, it's an American company, they are out of business now in Thailand, so forget about after sales.

In Thailand with a Chevy?, you are screwed.

[colinneil]

After sales service???? somebodies got a sense of humour.

Before we bought our Izusu pickup 4 years ago, Chevi had a bit of a promotion on the Colorado.

So i  phoned Chevi Khonkaen, lady answered, all i heard was farang, farang and the phone went dead.

I called back, same thing again, my wife phoned, asked why the lady kept putting the phone down, reply was, farang, i not speak.

Wife said ok you not speak, we not buy, bye.

Now we are happy we stuck with Izusu.

Edited July 30, 2020 by colinneil