Bangkok Bank not allowing overseas transaction with mastercard

[NE1]

You are not going to believe Lazada.

After asking me to supply this lot below , just so I could continue using the same card I have been using for the last 4 years.

1) POI - Proof of Identification (Copy of ID card or passport)
2) SOA - Statement of Account. (The record transaction information of the account)
3) Physical card (Credit Card/Debit Card), you can hide all information except bank name, 6 first digits and last 4 digits of credit card.
4) The first 6 digit number and 4 last digit number i.e. 1234 56xx xxxx 1234

 

I received a e mail from them asking what my concern was , so I replied about my security , and how I would not be sending anything they have asked for , just so I can use a card on Lazada.

 

I have just received another e mail ( below ) asking me to send all the info. I would not send them , so they can look into the issue.

Are these people really that stupid.........

Warm greetings from Lazada!

 

Thank you for contacting us of case number 2500000057248472

 

This email is regarding your concern about couldn't complete payment,

May we inform that we need to have more information to investigate about this issue, we have to request the following additional documents to verify the identity:

 

1) POI - Proof of Identification (Copy of ID card or passport)
2) SOA - Statement of Account. (The record transaction information of the account)
3) Physical card (Credit Card/Debit Card), you can hide all information except bank name, 6 first digits and last 4 digits of credit card.
4) The first 6 digit number and 4 last digit number i.e. 1234 56xx xxxx 1234

[Bundesengel]

to the comment of Lazada, i would be very carfully to give so information. That is absolutly unusually.

My mastercard still works on Lazada, but for explain, steam giftcards i cannot pay with my mastercard, via Lazada, say denied for scanning risk of the card.

By the way, i did some research and ask a bank employer.

It looks like,  Bangkok Bank missing a lot of money.(and for sure, not from microtransactions from mobile game apps.)

That looks like an carbanak or cobaldspider attack or some kind of cyberattack.(google aboy that pls)

Thats why bangkok bank stopped all automatic international  moneytransfers via Mastercard.

If you need to make a moneytransfer international, so i guess you have to go to your bank and make the transfer manually.

There is no official statement about this from the bangkok bank, but only this makes sence because only the bangkok Bank has that problem.

and that means, to fix that will need time.

 

[atpeace]

This is not happening to all BKK users.  There would be an uproar.  Hardly even a whisper online.  My BKK account is practically useless.  They did flag AliExpress and let payments through upon request but now I can't even pay AIS starting today.  Not sure why only some of us are dealing with this mess.  

[Bundesengel]

Yes that is strange. I have to make payments and need otp code, mostly get 2 times denied, by the third one it get acceptet, Its a software problem and i recommending, go to your bank and let give them a new mastercard to you.

I did that 3 days ago and since that it works again.(i hope, because i did make only 1 payment via new mastercard to microsoft whitch not works before.)

[Barhop]

Topped up my AIS via BKK Bank online from Aussie on 12Nov21 with no issues whatsoever via IBanking.

 

Had set up a "Payment/Topup" to AIS using code AIS12C a few years ago and made it a favourite.  Just send 20B every so often to keep my AIS account active.

 

[digger70]

Bangkok Bank not allowing overseas transaction with mastercard 

 

Not to worry just use an other Visa Debit Card from a different Bank.

I never use the BBank card  ,they have now  6 digit number  Pin.

Can't use the card in most shops and online .

I have a Visa debit card with the Thanachart/TTB  Bank and that works.

Sometimes I have to redo the transaction or wait till next day to make it work.

The Thanachard/TTB card Works for Lazada , Shopee, Aliexpress and a few more .

Alibaba is a no no they ask for more secure info from the Bank.even from my Aussie Bank so I go somewhere else to buy  what I need.

Edited November 13, 2021 by digger70

[treetops]

1 hour ago, Barhop said:

Topped up my AIS via BKK Bank online from Aussie on 12Nov21 with no issues whatsoever via IBanking.

 

Had set up a "Payment/Topup" to AIS using code AIS12C a few years ago and made it a favourite.  Just send 20B every so often to keep my AIS account active.

 

AIS is in Thailand so not an overseas transaction, even if you're not here.

[digbeth]

I think it's a response to the random 1 dollar amount deducted from debit cards all over Thailand earlier this month, so instead of finding the fraudulent charge, they just outright block all international use

[stomachache]

literally just made my account to chime in

they havent fixed it, i couldn't buy anything from online store unless it's in thailand

man, i just wanna buy some gifts for my friends 

[Ohyesuare]

19 minutes ago, stomachache said:

literally just made my account to chime in

they havent fixed it, i couldn't buy anything from online store unless it's in thailand

man, i just wanna buy some gifts for my friends 

I read elsewhere that someone said you need to go in or call and specifically ask them to turn back on international transactions. 

Edited November 25, 2021 by Ohyesuare

[stomachache]

1 minute ago, Ohyesuare said:

I read elsewhere that someone said you need to go in or call and specifically ask them to turn back on international transactions. 

id probably have to go in, i called 3-4 times on different days, no one answered

the customer service is always busy

[Ohyesuare]

8 minutes ago, stomachache said:

id probably have to go in, i called 3-4 times on different days, no one answered

the customer service is always busy

Yeah it's horrible. They must have like 1 person working the English line or something.

[freedomnow]

I think you have to enable that function and it would not be on by default, then it would be you that authorised overseas transactions regarding any fraud event - things would be stacked against you probably since you have the go-ahead for overseas purchases.