Thai PM urges relevant government agencies to fix “Thailand Pass” system after many did not receive QR code

[jacko45k]

12 hours ago, vangrop said:

The minister speaking about dirty the dirty farangs. When you see some unmannered, stinking, belching, farting, tattooed 

frequenting Anfield road farangs you shouldn't be surprise about this guy's perception.

No more than the begging locals sitting around the Thai streets hassling tourists and foreigners in general...... the pickpockets and aggressive ladyboys... the necklace and bag snatchers on bikes.....

How does the minister recognize they are Liverpool supporters when they wear stained Chang singlets? 

[zzaa09]

35 minutes ago, jacko45k said:

No more than the begging locals sitting around the Thai streets hassling tourists and foreigners in general...... the pickpockets and aggressive ladyboys... the necklace and bag snatchers on bikes.....

How does the minister recognize they are Liverpool supporters when they wear stained Chang singlets? 

Damn Filthy Ill-mannered Foreigners. 

They're Everywhere.

[hotchilli]

11 hours ago, snoop1130 said:

Department of Information director-general Tanee Sangrat explained that the slow QR code problem in the Thailand Pass system has arisen due to several causes. These include registrants not having uploaded their vaccination evidence or having uploaded poorly visible scans, the information supplied not matching the designated items, the hotel booking information not having been linked to the system of a hospital supplying RT-PCR tests, and multiple attempts at registration have caused confusion in the approval process. Mr. Tanee said there were also cases of the wrong email address being filled by the applicant or the applicant’s email box being full, which meant the applicant did not receive the responding mail or the QR code. In some cases, @hotmail addresses did not accept the response emails; the foreign ministry is currently coordinating with Hotmail service provider Microsoft to address this issue. In the meantime, applicants are advised to use non-Hotmail addresses to register.

After in-putting all that information the "computer says NO" !!

Just make it proof of vaccination, PCR test.... end of!

[scorecard]

A question re the time gap between receiving the confirmation that TP has received your application, and receiving the ultimate approval e.mail / QR code.

 

During the 'time gap' 'waiting gap', did you receive any questions / requests for more information / requests for more detailed explanations etc., from the TP officers?

 

Please share. Thanks

[scorecard]

7 hours ago, Fujionrye said:

I would have thought a 'screenshot' would have captured the pdf file in the appropriate jpg format?

 

No, you have to convert everything to jpeg or jpg. There's a Chrome extension call Convertio that works and is easy to use.

Does it allow for multiple pages to be converted into 1 file?

[JCP108]

15 minutes ago, scorecard said:

A question re the time gap between receiving the confirmation that TP has received your application, and receiving the ultimate approval e.mail / QR code.

 

During the 'time gap' 'waiting gap', did you receive any questions / requests for more information / requests for more detailed explanations etc., from the TP officers?

 

Please share. Thanks

Nope. Silence. They are making it really fun to travel to Thailand.

[keemapoot]

8 minutes ago, scorecard said:

Does it allow for multiple pages to be converted into 1 file?

Even though I converted multiple page PDFs into JPGs (multiple single pages), the system only allows one page total to be uploaded! So, you have to choose the most important page, really crappy. For example, for my insurance policy (which I had to waste 3,000 Baht to buy Thai insurance as I already have the best international Cigna coverage, but only until end of year, as new plan is issued every December), but when I converted the Thai policy it came out to several pages. I was only able to upload the front page, which should be enough and have all the details, but this whole one-page thing is really bad.

[club]

12 hours ago, snoop1130 said:

Foreign ministry fixing Thailand Pass system’s issue of slow QR code

 

 

BANGKOK (NNT) - The Ministry of Foreign Affairs is making adjustments to the Thailand Pass system after tourists have had to wait long periods to receive their QR codes. The ministry is now allowing the use of PDF files to facilitate tourists’ selection of their initial hotel which is linked to an accommodating hospital.

 

Department of Information director-general Tanee Sangrat explained that the slow QR code problem in the Thailand Pass system has arisen due to several causes. These include registrants not having uploaded their vaccination evidence or having uploaded poorly visible scans, the information supplied not matching the designated items, the hotel booking information not having been linked to the system of a hospital supplying RT-PCR tests, and multiple attempts at registration have caused confusion in the approval process. Mr. Tanee said there were also cases of the wrong email address being filled by the applicant or the applicant’s email box being full, which meant the applicant did not receive the responding mail or the QR code. In some cases, @hotmail addresses did not accept the response emails; the foreign ministry is currently coordinating with Hotmail service provider Microsoft to address this issue. In the meantime, applicants are advised to use non-Hotmail addresses to register.

 

The Ministry of Foreign Affairs is working with the relevant agencies to address the issues that have surfaced with the Thailand Pass system and make improvements so that travelers may be better serviced.

 

Applicants may now submit documents in PDF format and select their initial hotel using a drop-down list. A function for checking the registration status is being implemented so applicants will not have to resort to registering multiple times. Work is also being carried out to increase the number of digital vaccine certificates supported by the automatic system, in order to reduce the workload of officials.

 

Travelers are advised to leave extra time for the vaccine certificate inspection. Those who have matters of urgency are advised to contact the Thai consulate nearest to them or the Department of Consular Affairs call center at phone no. 02 572 8442.

 

From November 1 to 6, a total of 90,165 applications were made for the Thailand Pass and 33,788 have already been approved. However, those who possess the Certificate of Entry that was approved before November 1 may still use it to enter Thailand.

 

-- © Copyright NNT 2021-11-08

 

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Its not just getting the QR code, its getting past the registration page. Either fix it or let people checking in at airport of departure show the proof of vaccination, Covid negative test , Hotel confirmation for Covid test when you get there, Covid insurance and health insurance and visa if long stay. That would make to much sense to the Thai government. 

 

[Bangkok Barry]

10 hours ago, moe666 said:

I would think any Thai who wanted to come back the last two years has been here for a while

My sister-in-law flew to Hungary for three months in March 2020 and hasn't yet returned. Of course, if she's like most Thais in my experience, once she's spent time somewhere else she doesn't want to return to Thailand. We're stuck with taking care of her 11 year old son.

[HashBrownHarry]

3 hours ago, starky said:

Exactly right.  Thailand pass website does not accept any pdf format at all, nor multiple pages nor anything over 5mb. So the system is rubbish yes but if you only enter single pages per download request and you know how to convert files to jpeg or png you shouldn't have a problem. 

There has to be some limit on file size, it's normally 1mb, if you think of the traffic and attachments this website is seeing it's a lot to handle.

[starky]

1 minute ago, HashBrownHarry said:

There has to be some limit on file size, it's normally 1mb, if you think of the traffic and attachments this website is seeing it's a lot to handle.

https://www.thaiembassy.com/travel-to-thailand/common-problems-in-thailand-pass-application

Maybe helpful to some....

Edited November 9, 2021 by starky

[chiman]

We just applied for the pass, we have just over 2 weeks.. hope we get our QR code in time 

[scorecard]

2 hours ago, HashBrownHarry said:

There has to be some limit on file size, it's normally 1mb, if you think of the traffic and attachments this website is seeing it's a lot to handle.

Earlier today I saw a comment from MFA announcing they are adjusting the PT registration site to accept PDF but it involves a lot o coding.

 

The good news - the hotel booking page can now be submitted on PDF file.

[monty1412]

18 hours ago, jabis said:

There you go with the common sense again... ????

Well it doesn't accomplish one goal  and that is it doesnt  add to Thailands goal to be the Hub of websites than don't work 

[robertson468]

Two questions please:  1)  Why do people have to produce all this info when they can get into other Countries by producing evidence of two valid vaccinations and PCR tests?  2)  Why did Thailand authorities not test this system rigorously before launching it?  I know for a fact that they have lost Tourists due to this inefficiency, which they can ill afford!

[alyx]

5 hours ago, scorecard said:

Earlier today I saw a comment from MFA announcing they are adjusting the PT registration site to accept PDF but it involves a lot o coding.

 

The good news - the hotel booking page can now be submitted on PDF file.

Sincerely, it is positive but this can be circumvented although it is a waste of time, but they should focus (should have resolved resolved already)  on granting the QR code automatically or at least finding a  more efficient way or easier policy.
I am two days away from their 7 working day time frame.

I will apologise to the MFA and other agencies for my unfounded  worry and my biased doubts  if that document reaches my mail before ‘their” deadline but I am not holding my breath 

[JCP108]

1 hour ago, alyx said:

I am two days away from their 7 working day time frame.

Me, too. Thought they were shortening that processing time to 3 days. If that's true, we are 2 days beyond the 3-day deadline.

[it is what it is]

On 11/8/2021 at 1:19 AM, micmichd said:

Yes, I read this, too (in the newspaper that cannot be cited here), and that's a shame. Why not make it easy and leave it up to the airlines to accept any proof of vaccination or fit-to-fly certificate resp.? 

 

far too simple and effective system for a country obsessed with bureaucracy and with a control freak governmental mentality

[Willy Wombat]

https://apple.news/AuMpzfpFPSQ2uMTXB7oQzSQ

[Hocus Pocus]

Sharing experience. Tried to submit to Thailand Pass on 01 Nov on go-live. On 02 Nov, used the "space after passport and insurance" and got the green check mark with the "will reply in 7 days" confirmation mail shortly after. Waited 3-8 Nov with no reply with a flight fast approaching 12 Nov, so asked somebody in my company in Thailand who handles our relationships with government. It was suggested to talk directly to local embassy/consulate as the system is administered by Thai Embassy and Ministry of Public Health. This morning 09 Nov called Thai Consulate in Chicago. Grumpy Thai guy said "nothing they can do as Thailand Pass is serviced by Department of Health" and recommended I send an email to [email protected]. Not wanting to give up, I called the Thai Embassy in Washington, DC. Friendly Thai lady asked my passport number and full name, then said she would check with Thailand Pass team, telling me to look in my mail in the afternoon. Literally 10min later an email popped in with Thailand Pass QR code. Job done. Lesson for me was to go directly to the main Embassy and not a Consulate.

[gim12]

so he is concerned about applicants not receiving a QR code, nothing about how hotmail cannot be used (per a UK poster hotmail is popular there) nothing about having to convert jpg to another format, TP wanting a code from the covid vacc form that USA does provide,  60 pages of intelligent complaints about  the site and he is concerned about a QR code not being received?  UN FNG BELIEVABLE

[gim12]

Just now, gim12 said:

so he is concerned about applicants not receiving a QR code, nothing about how hotmail cannot be used (per a UK poster hotmail is popular there) nothing about having to convert jpg to another format, TP wanting a code from the covid vacc form that USA does provide,  60 pages of intelligent complaints about  the site and he is concerned about a QR code not being received?  UN FNG BELIEVABLE

2 typos   above, should read that the usa does NOT provide ...and 7 pages not 60

[bradiston]

4 hours ago, gim12 said:

2 typos   above, should read that the usa does NOT provide ...and 7 pages not 60

And it's convert to jpg from another format.

[skorp13]

Maybe they should have done some testing before going live with it??? I mean what could possibly go wrong?? LOL

[JCP108]

I applied November 5th. Got confirmation email. Nothing since. 

[Abik]

On 11/8/2021 at 4:13 PM, Buri utd said:

I filled out the registration forms on Monday received the pass QR-Code on Saturday evening and then Sunday afternoon received an email with the QR-Code again, I'm flying on Thursday. 

Me too..., it took only 3 days and we got the pass.