Refusing delivery on a cod item

[poppysdad]

Between Xmas and new year I ordered an item from a manufacturer on the Lazada app to come from China and following tracking it’s now arrived in our local Flash depot so probably out for delivery tomorrow. 
 

However, around lunchtime I received a notification from the manufacturer via the Lazada app that I can now order the item for just over 9000 baht, when I ordered it was 10500. This has angered me, and no it’s not from a different seller, it’s the manufacturer. I haven’t either received or paid for the item yet and now it’s 1500 baht cheaper so can I simply refuse to accept delivery and leave Flash with the problem of returning unpaid to sender. I then can  reorder at the new lower price if I feel I still want to deal with this manufacturer who feels it’s good marketing policy to send a purchaser a promo of a lower price when he’s not yet received original purchase. 

[xylophone]

Refusing delivery on a cod item.............sounds fishy to me!!????

[poppysdad]

Poor humour, have you nothing better to do?

[BritManToo]

Just say no,

But you might lose the ability to pay CoD for a while.

[StayinThailand2much]

12 minutes ago, BritManToo said:

Just say no,

But you might lose the ability to pay CoD for a while.

I guess the seller can raise (or lower) prices, e.g. around the holidays when demand is higher. You could refuse delivery, but as BritManToo pointed out, the seller may not be pleased, and might refuse COD next time.

Edited January 3, 2023 by StayinThailand2much

[BritManToo]

Just now, StayinThailand2much said:

I guess the seller can raise prices. You could refuse delivery, but as BritManToo pointed out, the seller may not be pleased, and might refuse COD next time.

It's actually Lazada that removes your ability to use CoD and it's for all items on Lazada.

[StayinThailand2much]

2 minutes ago, BritManToo said:

It's actually Lazada that removes your ability to use CoD and it's for all items on Lazada.

Good to know. Haven't ordered from Lazada for a while now, as, at least the imports from China, were of a low quality.

[IvorBiggun2]

You just refuse delivery on arrival. Lazada will not penalise you. The delivery person will just take it back. I've done it a few times. You then just go back on Lazada and order the item that you really want. You'll be asked why you cancelled. Just put found at a cheaper price. All straight forward. You won't get penalised in doing other future CoD orders.

Edited January 3, 2023 by IvorBiggun2

[Crossy]

18 minutes ago, IvorBiggun2 said:

Where's the mods to delete all these off topic jokes.

 

You need to use the Report button ???? 

[CharlieH]

Reported off topic post and responses removed.

[steven100]

1 hour ago, Mickeymaus said:

I guess they are as helpless as you. They can only ask the delivery companies and believe what they are told. I had a very, very bad experience recently... After many complaints I felt sorry for them. They always tried to be nice. 

Mickey,  here's an example from today's discussion with the seller of a smartwatch I just received with No Manual IN THE BOX ...    that's how stupid their answers are ....

[metisdead]

A reported troll post has been removed.

[tomazbodner]

Like what you see the rating of the sellers as a buyer, sellers also see your rating as a buyer.

 

Refusing COD for international shipping and having it returned to seller in China will incur quite some costs to the seller - as well as to Flash for processing and then re-claiming importing duties, taxes, and so on.

 

Of course you can do it. I just wish the 1.5k cheaper seller fails to tell you that you'll have to do your own customs clearance, ending up costing you 5x the price difference.

[Mickeymaus]

9 minutes ago, tomazbodner said:

Like what you see the rating of the sellers as a buyer, sellers also see your rating as a buyer.

 

Refusing COD for international shipping and having it returned to seller in China will incur quite some costs to the seller - as well as to Flash for processing and then re-claiming importing duties, taxes, and so on.

 

Of course you can do it. I just wish the 1.5k cheaper seller fails to tell you that you'll have to do your own customs clearance, ending up costing you 5x the price difference.

I would not deliver to him anymore. I guess if he is the seller he wouldn't be amused too. According Lazada 

 

 1 . Sellers can report UNFAIR BUYER REVIEWS through the Seller Center.

 2. Offensive chat messages can be escalated to PARTNER SUPPORT
 3. When the buyer has High Failed Delivery Rates and Returns, COD option can be
 removed from from the Checkout page. This can be requested through Customer Care.
 4. Buyers can be Blacklisted on Lazada when they have HIGH CANCELLATION RATES

[NoDisplayName]

2 hours ago, poppysdad said:

Between Xmas and new year I ordered an item from a manufacturer on the Lazada app to come from China and following tracking it’s now arrived in our local Flash depot so probably out for delivery tomorrow. 
 

However, around lunchtime I received a notification from the manufacturer via the Lazada app that I can now order the item for just over 9000 baht, when I ordered it was 10500.

 

It's quite normal for shops/sellers to have sales after the new year, and to send promotion circulars to their customers informing them.  Sometimes you luck out and buy at the right time, other times not so lucky.

 

The item was worth 10500 to you when you ordered it.  Is it worth less to you now?  I suppose you're having buyer's remorse for ordering during the holidays when the prices were higher, but seems a bit off to cancel the order causing the seller to incur shipping costs both ways............and then order again from the same seller, and the seller having to ship the same item a third time.

 

If the price on the item had increased in the time between order and delivery, would you be willing to pay the higher price on arrival?  Would it be fair for the seller to demand you pay the higher price since it hadn't been delivered yet?

 

Anyhoo, did you by chance contact the seller and ask about a rebate?

[poppysdad]

Nodisplayname, I think it’s very poor marketing policy to contact a customer who has yet to receive his order that it’s now 1500 baht cheaper for everyone else, he actually went out of his way to send me the message. Yes I agree that had I had the product a few days you would be correct and I would happily live with it. I did contact him and the reply was simply “sorry dear” which sounds very patronising to me. So if he can reduce it by that amount he can also take the loss on delivery costs and I’ll order from another company. 

[IvorBiggun2]

1 hour ago, Mickeymaus said:

Buyers can be Blacklisted on Lazada when they have HIGH CANCELLATION RATES

You have a link to that statement?

[connda]

You bought the item at a specified price.  The seller packed and shipped it.
That's is essentially a contract.

Just do the right thing and pay of the item when it arrives.

[poppysdad]

The seller guarantees lowest price, free returns within 15 days so as I’ve yet to receive the product and pay for it he can also offer me the lowest price now and I will keep it. 

[zzaa09]

Cease the conditioning of shopping/consuming online.

Problems resolved.

[Pitak Chirachat]

Supermarkets and department stores have promotions all the time. So what do you do if you purchased an item at a higher price than the promotion price. You don't return it because they will not refund you. It's part of our life. You seem to life in your own world only benefitting yourself. 

Accept your order the vendor has done nothing wrong.

[Lorry]

3 minutes ago, Pitak Chirachat said:

You don't return it because they will not refund you

They will refund you. 

 

I once bought a microwave at my local BigC (5 minutes walking distance from my place or 1 minute by songthaew) for 1990. 5 days later they reduced it to 1490. Hmmm. BigC will refund within 7 days, no questions asked.

So i could bring back my microwave and buy the same one again,  saved 500.

 

Did I do it or not? Feel free to guess.

[NoDisplayName]

2 hours ago, poppysdad said:

Nodisplayname, I think it’s very poor marketing policy to contact a customer who has yet to receive his order that it’s now 1500 baht cheaper for everyone else, he actually went out of his way to send me the message. Yes I agree that had I had the product a few days you would be correct and I would happily live with it. I did contact him and the reply was simply “sorry dear” which sounds very patronising to me. So if he can reduce it by that amount he can also take the loss on delivery costs and I’ll order from another company. 

Are you sure the seller "went out of his way" to contact you personally about this offer?  Or do you think it more likely the promotion was a mass mailing sent to everyone in the seller's customer list?

 

"Sorry dear" is probably a poor machine translation.  If Chinese, and not the Thai importer selling on Lazada, they would be used to using 亲 (qin) when speaking with their Taobao customers online, which can translate as "dear," like in "dear customer."

[3NUMBAS]

ah norwegian cod tastes great at xmas ,with a nob of butter

[Neeranam]

30 minutes ago, 3NUMBAS said:

ah norwegian cod tastes great at xmas ,with a nob of butter

New Norgegian Cod restaurant in Hua Hin, great cod. 

[Neeranam]

7 hours ago, poppysdad said:

However, around lunchtime I received a notification from the manufacturer via the Lazada app that I can now order the item for just over 9000 baht, when I ordered it was 10500. This has angered me, and no it’s not from a different seller, it’s the manufacturer. I haven’t either received or paid for the item yet and now it’s 1500 baht cheaper so can I simply refuse to accept delivery and leave Flash with the problem of returning unpaid to sender. I then can  reorder at the new lower price if I feel I still want to deal with this manufacturer who feels it’s good marketing policy to send a purchaser a promo of a lower price when he’s not yet received original purchase. 

Just pay, it's the morally correct thing to do. 

[Celsius]

Jesus.

 

How about you ask a seller directly for a discount or credit.

[Shop mak]

Much incorrect posted here. We bought for average 10-15k monthly until last year.

We declined 20+ packages due to courier always attempt delivery late evening, even courier know we never at home evenings, written on parcel, in thai.

 

We proved to Lazada (photos) that a certain courier company had 5-10 delivery staff in our area from 10 am, so no excuse for attempt delivery to us 10+ hours later.

We had also politely requested each driver to deliver early, since they obviously was in our area since morning.

 

Yes lazada always called and asked why we declined, but we was never penalized or unable to order again.

 

Requested Lazada many times to implement time slot for delivery eg 10-14,  14-18, after 1800.

 

Finally had enough last year with crappy frustrating delivery service, when also Kerry started to attempt delivery late evening.

No more orders. Done.

 

[Liverpool Lou]

On 1/3/2023 at 3:54 PM, StayinThailand2much said:

as BritManToo pointed out, the seller may not be pleased, and might refuse COD next time.

He will probably be reported to Lazada as a non-payer also.

[Liverpool Lou]

.

Edited January 9, 2023 by Liverpool Lou