Popular Post snoop1130 Posted July 31, 2023 Popular Post Share Posted July 31, 2023 Following an online uproar when a restaurant owner confronted a customer who had left a negative review, the owner herself sought to clarify events. She states she did not intend to cause distress but rather to understand the customer’s complaints. The owner identified only as Tum elaborated on what happened regarding the negative review. The customer accused the unnamed Thai restaurant of underserving, and Tum claimed this directly lead to a drop in customers and income loss. Bad reviews online are inevitable, as keyboard warriors hurl complaints they wouldn’t dare say to the business owner’s face. But the disgruntled owner took it personally and went to the negative reviewer’s house to confront him. Tum admitted that while visiting the customer’s house seems unorthodox and way over the top, their primary intention was not hostile. Tum sought only to have a proper conversation to understand the customer’s dissatisfaction. Tum further explained how the negative review had prompted suspicion about the credibility of the restaurant. Business operations were running normally, with no reductions in serving portion sizes. But the negative review turned people away from dining at the restaurant. By Nattapong Westwood Caption: A negative review over portion size led the restaurant owner to confront the customer at his house. (via OA Waraphorn Facebook) Full Story: https://thethaiger.com/news/national/restaurant-owner-confronts-customer-following-negative-review-calls-for-fair-treatment -- © Copyright Thaiger 2023-07-31 - Cigna offers a range of visa-compliant plans that meet the minimum requirement of medical treatment, including COVID-19, up to THB 3m. For more information on all expat health insurance plans click here. 1 3 1 13 Link to comment Share on other sites More sharing options...
Popular Post Ben Zioner Posted July 31, 2023 Popular Post Share Posted July 31, 2023 Everything about Thais has been written here so many times. And obviously it is all true. 5 11 1 1 6 12 Link to comment Share on other sites More sharing options...
Popular Post Kenny202 Posted July 31, 2023 Popular Post Share Posted July 31, 2023 Great story as usual. No details..no outcomes...no point 24 1 7 6 14 Link to comment Share on other sites More sharing options...
Popular Post Liverpool Lou Posted July 31, 2023 Popular Post Share Posted July 31, 2023 5 minutes ago, Ben Zioner said: Everything about Thais has been written here so many times. And obviously it is all true. Such as what, specifically? 4 5 5 2 4 Link to comment Share on other sites More sharing options...
Popular Post Liverpool Lou Posted July 31, 2023 Popular Post Share Posted July 31, 2023 5 minutes ago, Kenny202 said: Great story as usual. No details..no outcomes...no point Unless you bother to read the link that the OP came from! Full details and full outcome, and the point explained. 5 6 6 1 6 2 1 Link to comment Share on other sites More sharing options...
Popular Post stoner Posted July 31, 2023 Popular Post Share Posted July 31, 2023 13 minutes ago, snoop1130 said: Tum sought only to have a proper conversation to understand the customer’s dissatisfaction. tum should just accept that some people may not like her food or her service. such is their right. 14 minutes ago, snoop1130 said: Tum further explained how the negative review had prompted suspicion about the credibility of the restaurant. Business operations were running normally, with no reductions in serving portion sizes. But the negative review turned people away from dining at the restaurant. welcome to the wonderful world of running a business tum. 3 1 3 1 2 Link to comment Share on other sites More sharing options...
Popular Post steven100 Posted July 31, 2023 Popular Post Share Posted July 31, 2023 Thailand has strict antiquated defamation laws .... remember a couple of yrs back the guy in Phuket or Samui who wrote a bad hotel review and the cops grabbed him or the hotel sued him. 4 3 1 3 Link to comment Share on other sites More sharing options...
Popular Post Dan O Posted July 31, 2023 Popular Post Share Posted July 31, 2023 Leaving a "bad" if its warranted or reflects accuracy isn't being a "keyboard warrior". Seems the writter was slightly biased on they story by this comment. 1 1 2 Link to comment Share on other sites More sharing options...
Popular Post bignok Posted July 31, 2023 Popular Post Share Posted July 31, 2023 23 minutes ago, steven100 said: Thailand has strict antiquated defamation laws .... remember a couple of yrs back the guy in Phuket or Samui who wrote a bad hotel review and the cops grabbed him or the hotel sued him. Koh Chang 3 Link to comment Share on other sites More sharing options...
steven100 Posted July 31, 2023 Share Posted July 31, 2023 12 minutes ago, bignok said: Koh Chang oh right ... KC ... Link to comment Share on other sites More sharing options...
Popular Post OneMoreFarang Posted July 31, 2023 Popular Post Share Posted July 31, 2023 I guess most of us think the customer didn't receive enough of what he ordered and complained. And the seller was upset. But imagine for a minute that the seller did sell the correct amount and good quality and the customer just complained. What then? I would understand if the owner would be angry about a bad review for no reason and if he visited the customer to find out why he complained. Do we really know what happened? I think both versions could be true. 6 1 3 Link to comment Share on other sites More sharing options...
scubascuba3 Posted July 31, 2023 Share Posted July 31, 2023 It is annoying though when sellers use exaggerated portion sizes then when you order the real size turns up, i had the same with a restaurant on Buakhao, totally misleading photo used 1 1 Link to comment Share on other sites More sharing options...
Popular Post paulsingle Posted July 31, 2023 Popular Post Share Posted July 31, 2023 Here in the UK I have seen reviews that have slated a business but I have also seen some brilliant rebuttals by businesses who were apparently unfairly reviewed. No one is muzzled as long as there is no hate against race, religion or sexuality. That seems the sensible way forward to me. 2 3 Link to comment Share on other sites More sharing options...
Popular Post swm59nj Posted July 31, 2023 Popular Post Share Posted July 31, 2023 (edited) I’m sure that one review significantly jeopardized the whole business Edited July 31, 2023 by swm59nj 1 9 Link to comment Share on other sites More sharing options...
Popular Post Presnock Posted July 31, 2023 Popular Post Share Posted July 31, 2023 I have lived in many countries around the world. One thing in common are the photos and/or plastic replicas of some of the dishes on menus. Very seldom does the dish received look exactly like the picture or plastic replica. I do believe when it comes to portions, the current raw food prices might be the cause and anyone getting less than what they feel they should get, should immediately speak with the manager and not leave and write a negative report unless there is a valid reason. If not happy with the manager's response, just never return to that restaurant. But I notice in today's world that there are a lot of unhappy people who look for any reason to complain. As my wife and daughter tell me all the time "Hey dad just chill!" Hope all have a healthy and happy life. 3 2 2 Link to comment Share on other sites More sharing options...
Popular Post leither69 Posted July 31, 2023 Popular Post Share Posted July 31, 2023 8 hours ago, Liverpool Lou said: Such as what, specifically? As he says "everything" 2 1 2 3 Link to comment Share on other sites More sharing options...
Popular Post ZaSu Posted July 31, 2023 Popular Post Share Posted July 31, 2023 I really do not want to eat there now. That woman might go off on me if I don't smile like fool pretending everything is wonderful. 1 1 1 1 3 Link to comment Share on other sites More sharing options...
Kerryd Posted July 31, 2023 Share Posted July 31, 2023 8 hours ago, Kenny202 said: Great story as usual. No details..no outcomes...no point It's all in the linked article. 2 Link to comment Share on other sites More sharing options...
Popular Post AhFarangJa Posted July 31, 2023 Popular Post Share Posted July 31, 2023 39 minutes ago, scubascuba3 said: It is annoying though when sellers use exaggerated portion sizes then when you order the real size turns up, i had the same with a restaurant on Buakhao, totally misleading photo used A bit like McDonalds, Burger King, KFC, Etc,Etc....... 3 5 2 Link to comment Share on other sites More sharing options...
Nickcage49 Posted July 31, 2023 Share Posted July 31, 2023 Oh my god. Grow some will you? 1 1 Link to comment Share on other sites More sharing options...
Popular Post IAMHERE Posted July 31, 2023 Popular Post Share Posted July 31, 2023 8 hours ago, Liverpool Lou said: Unless you bother to read the link that the OP came from! Full details and full outcome, and the point explained. Nope, one click and that's it. Aseannow got me to this page, no further for me thanks. 4 2 1 Link to comment Share on other sites More sharing options...
Popular Post Zack61 Posted July 31, 2023 Popular Post Share Posted July 31, 2023 8 hours ago, steven100 said: Thailand has strict antiquated defamation laws .... remember a couple of yrs back the guy in Phuket or Samui who wrote a bad hotel review and the cops grabbed him or the hotel sued him. Was it not Koh Chang?? 2 1 Link to comment Share on other sites More sharing options...
jacko45k Posted July 31, 2023 Share Posted July 31, 2023 8 hours ago, steven100 said: Thailand has strict antiquated defamation laws .... remember a couple of yrs back the guy in Phuket or Samui who wrote a bad hotel review and the cops grabbed him or the hotel sued him. Or maybe Koh Chang? 1 1 Link to comment Share on other sites More sharing options...
Venom Posted July 31, 2023 Share Posted July 31, 2023 8 hours ago, Liverpool Lou said: Unless you bother to read the link that the OP came from! Full details and full outcome, and the point explained. The point being she was super horny.???? 1 1 Link to comment Share on other sites More sharing options...
Ben Zioner Posted July 31, 2023 Share Posted July 31, 2023 8 hours ago, Liverpool Lou said: Such as what, specifically? Gross bait. 1 3 Link to comment Share on other sites More sharing options...
Popular Post ikke1959 Posted July 31, 2023 Popular Post Share Posted July 31, 2023 People can't face the truth in Thailand. A negative review means that there was something wrong in the eyes of the customer.. A reason to pay attention to by the restaurant to improve things.. Only 5 stars ratings are unbelievable as everyone all over the world aren't perfect. But Thailand is more worried about losing face than live in the real world. 2 1 1 7 Link to comment Share on other sites More sharing options...
huyuli Posted July 31, 2023 Share Posted July 31, 2023 (edited) I only complained once at a Thai restaurant and don't recommend that anyone does. I only that said the food was cold and asked for it to be reheated. It came back half an hour later, cold and perhaps tampered with. Yes, it was very busy It was pre internet. Edited July 31, 2023 by huyuli 1 1 Link to comment Share on other sites More sharing options...
jacko45k Posted July 31, 2023 Share Posted July 31, 2023 4 minutes ago, huyuli said: I only complained once at a Thai restaurant and don't recommend that anyone does. I only that said the food was cold and asked for it to be reheated. It came back half an hour later, cold and perhaps tampered with. Yes, it was very busy It was pre internet. Time to get over it perhaps.... having the food served fast and hot, but having to wait for rice until it is cold already, is part of the fun! 1 1 1 1 Link to comment Share on other sites More sharing options...
Gandtee Posted July 31, 2023 Share Posted July 31, 2023 (edited) Reading this story and then the one regarding a Taiwanese lady wanting to measure the boyfriend's wedding tackle indicates some people are, allegedly, getting short measures. ???? Edited July 31, 2023 by Gandtee 2 Link to comment Share on other sites More sharing options...
Tom H Posted July 31, 2023 Share Posted July 31, 2023 Journalism at its best:). May I review the Asean Now-writer here ? 1 2 Link to comment Share on other sites More sharing options...
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