Thai Airways sues over passenger’s flight diversion criticism

[Denim]

Hmmmm.....my boycott of Thai Airways will continue.

 

Better options out there than these snowflakes.

[quake]

1 hour ago, Pouatchee said:

diverted flight happened to me once on the way to a border run to laos. sure, there was some fog but not enough in my opinion to divert the flight. i have been on flights in canada where there was snow falling, and the winds made visibility a bit challenging to land. the pilots nailed it. me thinks thai pilots are pussies and thai airways? pretty spineless if you ask me.

 

Calling a passenger airline pilot a pussy and spineless.

what a laugh.

The ultimate back seat driver post. 

 

 

Edited February 2 by quake

[sirineou]

1 hour ago, Fat is a type of crazy said:

What if you criticise the thai green curry they made for lunch - sue because you say it's too sweet or something. 

That would be subjective. Falsely and publicly criticizing has consequences that can not be before hand

predicted. 

There is a saying " it is better to lose an eye than to lose your good name" 

There is such thing a death from a thousand cuts. each  cut in itself is not serious, but collectively they can kill you.

So where do you start?  the first cut? the tenth?

but when you do ,you do it in such a way that you don't only stop that cut, because as we said , that cut in itself is not serious, but to also discourage  subsequent cuts.

[josephbloggs]

3 hours ago, ezzra said:

Well the ministry of Finance own more than 50% of Thai airways and any decisions made would be a government

one wouldn't It?...

No they don't, and no they wouldn't.

[sirineou]

2 hours ago, Pouatchee said:

diverted flight happened to me once on the way to a border run to laos. sure, there was some fog but not enough in my opinion to divert the flight.

Hard to tell , there are so many variables and regulations, that are not immediately apparent to the layperson. There are landing slot considerations, or fuel reserve considerations and  a hundred other things that we don't even know about. 

On my way to the US two months ago with Emirates (a great airline) we got diverted from Dubai to a regional airport , I forget the name . And the plane was a A380 that can not land in every airport, but it did there,.

Anyway I had less than a 2 hr layover and thought for sure I would never make my connection, but as it turned out the connecting flight waited for us, because we were not the only flight diverted, and they followed a different route that got us to the final destination faster, so we were only 1hr late. 

I Googled Dubai and the date, and as it turned out they had a once in a hundred years rainfall that flooded the runways and caused havoc with scheduling,  so I guess we went to the alternate airport to wait until a landing slot became available to us.  

[Pouatchee]

2 hours ago, quake said:

 

Calling a passenger airline pilot a pussy and spineless.

what a laugh.

The ultimate back seat driver post. 

 

 

 

It is what it is

[Liverpool Lou]

3 hours ago, stupidfarang said:

Where is the post? How can we come to a balance decision with out knowing both sides of the story/post?

Relax...no one needs AN posters to "come up with a balanced decision", its just a news story, we are irrelevant.

[mancub]

1 hour ago, sirineou said:

That would be subjective. Falsely and publicly criticizing has consequences that can not be before hand

predicted. 

There is a saying " it is better to lose an eye than to lose your good name" 

There is such thing a death from a thousand cuts. each  cut in itself is not serious, but collectively they can kill you.

So where do you start?  the first cut? the tenth?

but when you do ,you do it in such a way that you don't only stop that cut, because as we said , that cut in itself is not serious, but to also discourage  subsequent cuts.

Or you could just take the knife yourself and slash your wrists yourself. 😁

[ikke1959]

Critics can not be done in Thailand.. another example after hotels, restaurants now the airline is complaining... The customer should look for alternatives and boycot this kind of childish behaviour...

[Burma Bill]

5 hours ago, webfact said:

Thai Airways has taken legal action against a passenger

 

 

If the passenger lives outside Thailand, possibly in Australia, surely it would be almost impossible for THAI to successfully sue the passenger? (unless the Thai authorities issue an Interpol Red Notice)

 

I stopped flying with THAI many years ago when I discovered a less expensive and better direct service between London (LHR) and Bangkok with EVA Air.

Edited February 2 by Burma Bill
additional information

[Jenkins9039]

Utterly retarded of Thai Airways to sue a passenger for complaining.

 

Looks like they are about to learn about the Streisand effect

[newbee2022]

A short time later the passenger apologized already for his complaint. Though it seems as if Thai Airways is sacrosanct??😳

[Photoguy21]

Why would the airline even bother about the post? They followed international standards for safety, end of story. These things are crazy.

[sikishrory]

That's not how ya make friends

[nauseus]

Not the greatest business idea to attract future customers.

 

Oh well. TITHAI. 

[BestB]

If only Thai had management with half a brain. This legal action will do more damage than the original rant by the passenger.

 

If there was an ounce of brain combined, Thai should have made a public announcement, stating all passenger safety is a priority over 1 unhappy passenger.

 

Anyone with half a brain watching or reading passengers hissy fit would understand, those who do not, are not worth paying any attention to anyways

[John Drake]

I wonder if Thai Airways sees this topic and starts to look into the critical posters on it with an eye to adding them to the lawsuit.

[NedR69]

5 hours ago, bbko said:

So you won't book with them cause they are taking legal action and then talk about fragile egos? Oh the irony 😆

I wouldn't just for reasons of safety.  

[spidermike007]

Any company that operates in the public realm such as an airline is subject to criticism whether or not that criticism is valid. It's up to the public to decide. For an airline to take legal action against one of its passengers who may or may not be a long-term customer is abhorrent, and the sign of a very cowardly company without any sense of confidence in their operations. This is only going to come back as egg on their face. It's a very ugly and distasteful act, whether or not the complaint was justified. Any consumer should have the right to complain about any company, without fear of getting sued. 

[hotchilli]

6 hours ago, webfact said:

Thai Airways has taken legal action against a passenger who criticised the airline’s decision to divert a Bangkok-Melbourne flight to Sydney due to adverse weather conditions. The airline asserts that the crew followed international safety and security standards and seeks to protect its reputation and that of its personnel.

Protecting it's reputation by suing a passenger for expressing free speech.. [whether they knew what they were talking about or not] is plain ridiculous.

Just ignore it, but no Thailand cannot do that... now you have just shown the world how petty you are.

 

[paul1804]

Typical Thai style, just tell the person complaining that its decision was based on good aviation practices and for the good of all. We are sorry if the decision offended you but bad luck, we would have the same approach in the future given a similar scenario. 

Forget about suing the idiot and your fragile ego's, that will give you far greater kudos with the general public. 

[hotchilli]

6 hours ago, bbko said:

A airline company taking legal action over a customer complaint? Wow, I would like to see the wording of the critique, but...

The passenger later deleted the original post and issued an apology after learning more about the complexities of aviation operations and the specific weather conditions that led to the captain’s decision. They expressed regret for the hastily written message and planned to apologise personally to the captain and Thai Airways management upon returning to Thailand

Please remember this is the land where they kick you when you are down... expect no sympathy.

[Jackbenimble]

5 hours ago, impulse said:

A poorly considered (and retracted) customer review would have been water under the bridge in a few nanoseconds in interweb time.

 

Suing your customers will reverberate for eons.

 

Edit:  And not in a good way.

 

whiney, entitled idiots/customers need to realise that actions have consequences.........removing an offensive post (and one that was innaccurate and ill-informed) is not a get-out-of-jail-free card. Some people need to be held accountable sometimes for shooting off their mouths at will otherwise chaos will reign and anyone will be able to say anything they want whenever they want about whoever they want. 

Edited February 2 by Jackbenimble

[charleskerins]

5 hours ago, Pouatchee said:

diverted flight happened to me once on the way to a border run to laos. sure, there was some fog but not enough in my opinion to divert the flight. i have been on flights in canada where there was snow falling, and the winds made visibility a bit challenging to land. the pilots nailed it. me thinks thai pilots are pussies and thai airways? pretty spineless if you ask me. for the last 3 years, in canada, airways are being put through the ringer for everything from flight delays to lost luggage.

 

thais are such dangerous frickin' babies when it comes to criticism. say something they dont like and get first class ticket to the courts

How many planes have you landed ?

[Peterphuket]

Would like Thai airways to also take 'legal action' against itself, regarding failure to refund cancelled flights during the Corona period.
To this day, have had no refund.
Basterds!

[Presto]

More Thai idiocy. Whatever happened to 'the customer is king'?

 

Isn't there a more civilized, professional way to deal with a customer complaint?

[Jack Cook]

5 hours ago, Nordic summer said:

It was very disrespectful of this passenger to publicly voice his opinion, given that he/she/they most certainly don't have a clue as to what it takes to plan and execute such a flight in a responsible manner.

Myself having had the privilege of being a passenger of Thai Airlines, is left with a bad taste in my mouth just reading about it

 

Some(westerners) will say the airline displays an"fragile ego" by instigating this lawsuit, but please take a moment to compare the service and attention that you receive while traveling with Thai Airlines to ANY European company.

 

They work very hard to provide a pleasant experience for their passengers and I am sure they are very proud of their prowess, so it should come as no surprise that this company got upset about this passenger's outburst.

Are you delusional? It is not a privilege to fly with Thai airways at all. They have progressively gotten worse since bad management forced them into near bankruptcy. I fly regularly business class BKK Melbourne return. Only use them because they are direct. The arrogance of them suing a passenger has lost me. From now on I will fly Vietnam airways and do the HCMC stop over. They are a far better better planes and service anyway. In typical Thai fashion the Thai Airways slipped from 10th best in the world to 40th and they think they have the right to sue people 😂😂😂😂😂😂

[hotchilli]

5 hours ago, steven100 said:

hmm.....    so removing / deleting the comments was not good enough for the Thai's. 

As the song goes "Never enough for me"

[Jaxxper]

If the passenger felt that they needed to complain, they should have done so on a more private forum…personal letter to Thai Airways maybe, and not on a public forum. I guess the frustration of the deviation was too much for them. When we travel by any means we put our faith in the vehicle operators and their experience, training and procedures. If the plane had continued to the original destination and met with an incident I’m sure there would have been more complaints.  The reaction to sue the passenger I do think is OTT too. Not a good popularity builder for an airline trying to recover its business position. Just my view.

[new2here]

6 hours ago, webfact said:

Thai Airways has taken legal action against a passenger who criticised the airline’s decision to divert a Bangkok-Melbourne flight to Sydney due to adverse weather conditions. The airline asserts that the crew followed international safety and security standards and seeks to protect its reputation and that of its personnel.

 

Thai Airways has addressed the uproar caused by a passenger’s complaints about a captain’s decision to change a flight’s landing destination from Melbourne to Sydney. Yesterday (February 1), the airline announced it was pursuing legal steps to defend its rights and those of its employees affected by the incident on flight TG 465 on January 28. The airline reiterated its adherence to safety and security standards and emphasized the significance of not misleading the public.

 

The passenger’s post, which criticised the pilot’s actions on the January 28, flight from Bangkok to Melbourne and led to an alternate landing in Sydney due to weather at Melbourne Airport, has sparked widespread discussion. Many have voiced support for Thai Airways’ decision to take legal action against the passenger, praising the airline for setting a positive precedent in a society increasingly filled with disrespect, reported KhaoSod.

 

One comment read, “It’s justified and a thank you to Thai Airways for setting a good example for society. Insulting and slandering are not honest criticism. Remember this, or better yet, tattoo it on your forehead so you see it every time you look in the mirror!”

 

by Nattapong Westwood

TOP FILE PHOTO: A Thai Airways Boeing 777-300ER plane takes off from Bangkok's Suvarnabhumi Airport February 23, 2015. REUTERS/Chaiwat Subprasom/File Photo/File Photo

 

Full story: The Thaiger 2024-02-02

 

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I am not the biggest fan of this course of action.  I DO think it’s fair for TGs “PR” or Media Unit to tell their side of the story and to get their version of the narrative out there.. but.. when you go the legal route -especially when the opposing side is an individual customer, to me, that makes you look some what like a bully or being “heavy handed” so to speak.

 

In my head, given the amount of social media content that out there each day and the speed to which it comes and goes.. IF I were TG, I might be tempted to make one “corrective” statement - then leave it alone.. the odds that any one post will actually go “viral” is very very small… and the “shelf life” of any such post is quite small. 

 

 

 

 

 

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