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AOT and immigration unite to tackle Suvarnabhumi Airport queues


webfact

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1 hour ago, scorecard said:

But let's wait and see some actual noticeable improvement.

 

Plus even 30 minutes to get processed to enter the country is way too long. Changi airport has very large crowds of arriving passengers all day, I've never waited more than a few minutes to get stamped in and Singapore is /has already embraced hi-tech processing to further improve processing time. 

 

Further, why aren't these items already in place months ago at Suvarnabhumi? 

Fully agree, but you are comparing apples and oranges! However to be fair even countries like the USA and the UK have long wait times.

Try going thru Chicago o Hare, or LAX its not good!

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3 hours ago, webfact said:

Airports of Thailand (AOT) and Immigration Division 2 are joining hands to tackle a pressing issue at Suvarnabhumi Airport: inordinately long passenger queues. The urgency to address this problem was triggered by the concerns raised by Prime Minister Srettha Thavisin about the prolonged processing times at the airport.

Amazing what 6-lace-holes can do.

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35 minutes ago, 4MyEgo said:

Imagine if they reduced the paperwork requirements for Retirement and Marriage extensions, i.e. reduced to a photo copy of passport page with photo and bank letter/statement, pay fee.

 

I wonder what the immigration officers would have to do then, hey, relocated to Swampy (promotion) to tackle the crowds, genius, but that would mean work and less/zero split of any tea money previously had.

 

Oh well, was worth a thought.

The topic here is queues at the airport. What you mention is only done in domestic immigration offices. 

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2024 and still massive waits and queues at all international airports...a bit of talk about speeding it up...but really, Thailand just remains in development. 

The cops are not at all interested in streamlining their operations.....they will keep the system slow, almost it seems, out of spite!

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There are so many variables, and meshed processes, which vary by departing and arriving flights, that optimization is challenging.

 

For arriving passengers it starts with banks of flights causing peak flight ops (landings per hour), and for departing passengers, traffic jams on level four.

 

One little hiccup and that day's performance goals are shot.

 

Staffing seems to be the number one problem, other than Customs of course who simply sleep through their shift. Pay people a premium for work at the airport.

 

Scheduling might be the next biggest hurdle. Aligning peak times with proper staffing levels is a must.

 

And coordination between functioning organizations, which is probably non-existent today, may be the third biggest issue.

 

Solutions will take more than words and surprise visits. IMO one person must own the proper functioning of the airport and that would be the Minister of Transport. If they can't do the job fire them and hire someone who can.

 

 

 

 

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30 minutes is 25 minutes too much; go and see, how other - much bigger and busier - airports are handling immigration; first and foremost Singapore. 

But I sometimes wonder who really runs this country; quite obviously it is not the "elected" governments ........ 

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Departed Suvarnabhumi on 05 Feb in the mid-morning. It took 45 minutes to get up the escalator and through security to finally reach the down escalator to immigration. They had an airport employee metering the flow on the escalator. That long narrow hall just before going down has no a/c and was packed shoulder-to-shoulder with people. Once down to the immigration level, only half the lanes were staffed. It was taking a minute 50 per person to get through. Total time through security and immigration: 1+30. 
 

Seems that the leadership of Immigration Division 2 cannot identify they have a staffing problem until the PM tells them. 
 

Two issues here. Staffing - 200 extra officers (at what time of day?). But most importantly, ineffective leadership at Division 2. Why does it take the PM to tell them there is a problem? What is so much more important that they cannot spend a few moments resolving the BKK issue?
 

Technology aside (it will take years to install, breakdown (made in China) and be ineffective anyway), get someone who knows how to think on their own without adult supervision. 

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Advice more than enough, but the Thai culture will never accept ideas from others. Everybody thinks they are the most important person and make their own rules. At the airport it is the same.. Long rows waiting.. Immigration officers who see that is growing start to come and open their counter in a slow way. The visitor has to make a pic leaving also as arriving , biometric fingerprints and as an arrival passenger they need a boarding pass.. ( In which other country do have to show that??) Than checking all the pages of your passport, write a story in the computer and stamp the passport. But take it easy.. rows will grow but they take their time. Where are the automatic passport checks?? Why not all counters occupied the whole day? Why boarding passes for entry? And if you have a re entry permit you have to go to the local immigration office for your address notification and 90 days paper.. Are computers not connected with eachother?? local immigration different than the leaving side and different again from the entrance side?? Maybe they should work on that

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The head of AOT keeps giving the same speech again and again in response to every crisis: we're bringing on 200, 400, 800 extra staff to guide people through the procedures!! Guess what? Passengers know where to go, that's why they're in the queues - the problem is the number and speed of security and immigration stations, not people getting lost on the way there.

 

And the bizarre repetition of how great the electronic check-in kiosks are...which the airlines didn't ask for, which WE are paying for through an increase in the airport fee, and which will NOT

6 hours ago, webfact said:

allow[] passengers to independently check-in and load their baggage, reducing the dependence on airport staff

 

...since every airline still needs to examine travel documents, weigh bags, etc. This is really getting tiresome.

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