DLT Phuket - Licence Renewal Process

[gravity101]

Anyone renew their driving licence at the Phuket office recently? I was told to go with required docs and the proof of e-learning. I duly went and the lady at the counter seemed very angry, and asked me, have I booked an appointment. I said I was told I just to come down for photo and get a new DL, and anyway the Queue app is fully booked all year and next year (I suspect its been closed(blocked out) in reality for Phuket. PN has some slots for the end of July.). She then said, come tomorrow, not sure what or why she said that. Anyone know the current process for renewal?  TIA