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Elite Visa appointment suddenly cancelled

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I had an appointment set in a couple of days to go have my elite visa put in my passport. This evening I out of the blue received an email saying:

"Greetings from Thailand Privilege Card, Member Contact Center.

Thailand Privilege, with immense regret, must inform you of the cancellation of your Visa Affixation appointment at the Immigration Chaengwattana, which had previously been confirmed.

 

This is due to a new national security policy recently enforced by the Immigration Bureau, requiring additional background checks from relevant government agencies. As a result, all confirmed appointments are currently affected and cannot proceed as scheduled."

 

The contact center was unable to offer any further information on the matter.

 

This leaves me in a bind as I don't have many days left on my permission of stay before I will be forced to leave the country.

 

Has anyone encountered a similar situation, or know anything about this "new national security policy"?

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  • Today I flew back to Thailand and was able to have the visa affixed in my passport on arrival at the airport.   Note that the appointment to affix at the airport must be booked 5 days in adv

  • So the Chaeng Watthana immigration office has decided that they need to do this new background check, but if you fly in instead, airport immigration will afix the visa sticker without the background c

  • First time insertion. Cancelled my previous visa as I was told I could "seamlessly" transition to elite and made the payment. Now left hanging with no solution offered and days ticking down. Not the h

Is this a newly approved Elite visa for first time insertion in the passport or were you going to get the next 5 year sticker in a longer membership, like the 20 year plan?
 

Interesting and a bit concerning for you RMN. Keep us in the picture of what happens next.

 

Fellas were you also aware that several proposals have apparently been submitted to the Gov for review [Yea I know they've gone] a few months back with a 10 point list of suggested enhancements to the Elite visa's. As usual a thousand and one unknowns, but two that allegedly were on the list of 10 were a change from 90 day to annual reporting plus tax advantages as in the LTR. Not sure if any will be approved or even if existing holders would be grandfathered in but logic and common sense says they should be, however..........TIT

 

Considering the massive inflation busting price increases we witnessed a couple of years back, improvements to the membership packages are long overdue.  

 

 

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1 hour ago, ukrules said:

Is this a newly approved Elite visa for first time insertion in the passport or were you going to get the next 5 year sticker in a longer membership, like the 20 year plan?
 

First time insertion. Cancelled my previous visa as I was told I could "seamlessly" transition to elite and made the payment. Now left hanging with no solution offered and days ticking down. Not the happiest of campers.

Oh man, looks like a case of just bad luck on the timing front.  What's your Plan B? 

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Going to have to leave before my permitted stay expires to avoid an overstay stamp. Hopefully at some point in the future the company behind Elite will be again able to get visas stamped in and I will be able to have it then. Of course I don't expect any compensation for the costs incurred and their inability to deliver the service I paid for, I'm fairly sure their terms and conditions specify that the delivery of the actual visa is at the discretion of the government and they don't guarantee it nor issue refunds.

Yea feel for you. Only option seems to be to stay in contact with them while your are outside Kingdom and wait for the 'new' background checks to be completed. They say it normally takes 1 to 2 months for full approval to come through, I'm assuming you must be close to the 6 weeks to 2 months point already at this stage? However if a higher authority has just sprung these new rules on them there won't be much they can do about that either, Bad timing for you but that doesn't compensate of course.  Yea they will have dotted all the i's and crossed all the t's in the T&Cs for sure. They of all people will know how things work out here. Good luck.  

1 hour ago, Conno said:

Interesting and a bit concerning for you RMN. Keep us in the picture of what happens next.

 

Fellas were you also aware that several proposals have apparently been submitted to the Gov for review [Yea I know they've gone] a few months back with a 10 point list of suggested enhancements to the Elite visa's. As usual a thousand and one unknowns, but two that allegedly were on the list of 10 were a change from 90 day to annual reporting plus tax advantages as in the LTR. Not sure if any will be approved or even if existing holders would be grandfathered in but logic and common sense says they should be, however..........TIT

 

Considering the massive inflation busting price increases we witnessed a couple of years back, improvements to the membership packages are long overdue.  

 

 

With the sh*tshow of electing a new PM then probably a new general election in 4 months. It could take a while before any green light from the cabinet. I can see the 90 days report change to 1 year but the tax advantages, i doubt it. Let's see

If they want the program to thrive and survive, they need to add some real benefits. 

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1 hour ago, Conno said:

Yea feel for you. Only option seems to be to stay in contact with them while your are outside Kingdom and wait for the 'new' background checks to be completed. They say it normally takes 1 to 2 months for full approval to come through, I'm assuming you must be close to the 6 weeks to 2 months point already at this stage?

 

I think you misunderstand the process that happens here.

Only once you're already approved can you even pay the full fee for the TE / TP membership and then go on to book an appointment for visa insertion.

So no approval = no payment and definitely no visa insertion appointment.

We must surmise that this application has already been officially approved, paid for in full and now an insertion appointment was also made - then they changed their mind for some unknown reason.

I guess this is far more serious that it first sounds if you're not familiar with the entire process.

This is all very strange and complicates what's going on here and creates an even bigger mystery. You are correct of course in that the OP must have already been approved and in addition already paid the fee for an insertion appointment to have even been arranged. I can see why you thought I wasn't sure of the process when I mentioned the 6 weeks to 2 months numbers. I was just sort of asking in a roundabout way how long had he been waiting for approval, apologies as that wasn't the best way to ask that.

 

However, according to the OP the reason for the cancellation isn't due to some unknown reason, as the information provided from Elite in the OP's original post states explicitly why, i.e ALL CONFIRMED [insertion] appointments have been affected and cannot proceed as scheduled due to some new and presumably deeper background checks. Therefore something pretty important has changed at a higher authority level to supersede even the already approved applications?  

 

Maybe RMN can just confirm that he had already received his approval letter and paid the upfront fee. [edit - reread his posts yes he's already paid the fee.]  What on earth could postpone already approved applications?  Which is even more concerning given that RMN has already transferred the membership fee due. Very odd indeed and yes this seems more serious the deeper you think about it. 

 

 

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Yep I had already received the approval letter weeks ago, made the bank transfer for the full fee, and received my welcome letter and member number.

 

Since I made the first post I contacted them asking for a copy of the official document announcing this change of policy and received the following answer:

"Greetings from Thailand Privilege Card, Member Contact Center.

We would like to inform you that this is an internal policy communicated by the Immigration Bureau to Thailand Privilege Card Company for implementation. At present, we have not yet any official written document issued by the Immigration Bureau regarding this matter."

 

For people who are considering getting the Elite visa, I would recommend being cautious. It sounds like as of right now the company does not have a way to obtain new visas for its new members as they have been informed that new background check steps will be needed but they do not know yet what those steps are or how to initiate them. This leaves them in the position for the time being - if my understanding is correct - of selling a service they have no legal ability to provide at this time.

27 minutes ago, RMN said:

Yep I had already received the approval letter weeks ago, made the bank transfer for the full fee, and received my welcome letter and member number.

 

Since I made the first post I contacted them asking for a copy of the official document announcing this change of policy and received the following answer:

"Greetings from Thailand Privilege Card, Member Contact Center.

We would like to inform you that this is an internal policy communicated by the Immigration Bureau to Thailand Privilege Card Company for implementation. At present, we have not yet any official written document issued by the Immigration Bureau regarding this matter."

 

For people who are considering getting the Elite visa, I would recommend being cautious. It sounds like as of right now the company does not have a way to obtain new visas for its new members as they have been informed that new background check steps will be needed but they do not know yet what those steps are or how to initiate them. This leaves them in the position for the time being - if my understanding is correct - of selling a service they have no legal ability to provide at this time.

Cheers RMN. I'm a bit dyslexic so sometimes misread stuff. Thanks for the clarification. I think your assessment hits the nail on the head. As ukrules highlighted, at this stage it appears something pretty serious has happened. Could it be Elite related or some power moves much higher up the food chain?. Wasn't Elite originally related to Thaksin in some way when it was first launched? I do also recall reading some time back a news story that said going forward Elite visa's would be undergoing greater scrutiny due to some applicants abusing the system, but It was over a year or more that I recall reading that.

 

I'm also now unsure where you stand with regards Elites T&C considering you have received your approval letter and paid up in full. That must change the situation considerably. Compensation due possibly? The plot thickens.  

27 minutes ago, RMN said:

This leaves them in the position for the time being - if my understanding is correct - of selling a service they have no legal ability to provide at this time.

Horrible situation for yourself and initially I wondered if your thread was some sort of hoax. 

Clearly that is not the case and leaves you in a mess. 

So what is the plan? Is it simply to bounce for a 60 day visa exempt + extension if necessary to buy time. 

 

Keep chin up, you did everything by the book and now this huge curve ball. 

29 minutes ago, RMN said:

Yep I had already received the approval letter weeks ago, made the bank transfer for the full fee, and received my welcome letter and member number.

 

Since I made the first post I contacted them asking for a copy of the official document announcing this change of policy and received the following answer:

"Greetings from Thailand Privilege Card, Member Contact Center.

We would like to inform you that this is an internal policy communicated by the Immigration Bureau to Thailand Privilege Card Company for implementation. At present, we have not yet any official written document issued by the Immigration Bureau regarding this matter."

 

For people who are considering getting the Elite visa, I would recommend being cautious. It sounds like as of right now the company does not have a way to obtain new visas for its new members as they have been informed that new background check steps will be needed but they do not know yet what those steps are or how to initiate them. This leaves them in the position for the time being - if my understanding is correct - of selling a service they have no legal ability to provide at this time.

Thank u for telling this.It seems to me if u pay the whole fee doesn't mean ur safe at all.Cant trust anybody.

What if the immigration don't approve this Elite visa anymore?Im not sure u will get a refund at all.

Nothing about this on the Elite website and their application portal is still open. I did see a change to the requirements needed to open a bank account as an Elite member. This aligns with the overall 'squeeze' by banks on foreign account holdings following the new BoT regulations. Notable is the need to provide a tax ID. Not sure if that was a requirement before, but maybe existing Elite holders can advise? Maybe Elite are being tasked with enforcing the new banking rules, ie. No exceptions?

 

https://thailand-elite.com/thailand-privilege-banking-requirements/

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1 minute ago, DrJack54 said:

So what is the plan? Is it simply to bounce for a 60 day visa exempt + extension if necessary to buy time. 

I just bought my roundtrip ticket in order to leave before my permission of stay expires. I will update this thread to let everyone know what happens next.

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Just realized I will also need a proof of onward travel in order to board my return flight. Any recommendation on airline/destination for a fully refundable one if I end up not using it?

14 minutes ago, RMN said:

Any recommendation on airline/destination for a fully refundable one if I end up not using it?

I'm biased but flight for throw away or actual use would be to Saigon. 

Esp if you are visa exempt for Vietnam. Approx 1800b (each way). 

Many airlines have refund option with a fee added to cost of ticket. 

You could use "rent a ticket" and this company works well. 

Approx $16usd 

 

Onward Ticket - Quick, Valid & Affordable | Get in 2 Min https://share.google/x1RUam65IieqUMZpP

 

6 hours ago, Conno said:

As usual a thousand and one unknowns, but two that allegedly were on the list of 10 were a change from 90 day to annual reporting plus tax advantages as in the LTR.

I don't see how Elite could keep going for long without these two. Actually, IMO, they should modify the program so that Elite = LTR + additional benefits..

 

I have LTR, so just trying to make sense.

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Always a lot of talk of Thailand wanting to attract more affluent foreigners. And then things like this happen, they simply don't know how to treat them right.

 

Whatever this national security brain fart may be, I'm sure disrupting the plans of people who've already been vetted and who've just paid hundreds of thousands of baht to spend more time in Thailand won't actually make the country any safer.

Too bad they can't speak Engish well when you are paying so much. Those emails sound like a child wrote them.

40 minutes ago, Caldera said:

Always a lot of talk of Thailand wanting to attract more affluent foreigners. And then things like this happen, they simply don't know how to treat them right.

 

Whatever this national security brain fart may be, I'm sure disrupting the plans of people who've already been vetted and who've just paid hundreds of thousands of baht to spend more time in Thailand won't actually make the country any safer.

Hundreds of thousands is the 'cheap' one. Some who now find themselves in limbo will have paid millions. Not a good look. 

@RMN If you don't mind too much could you clarify the country which issued your passport please?

That shouldn't really have any bearing on the situation but you never know.

 

It may help to ascertain if this is related to specific regions or more widespread.

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This is a massive mess up from Elite. You got approved, paid, and now waiting in limbo while your permit of stay expires soon. 

 

I would personally make a big deal. I understand why you don't, you still want your visa and probably don't want to start on the wrong foot with them.

 

Hope it gets resolved soon.

So the member has been approved, a background check was done, full payment has been and now another backgorund needs to been done?  In a logical place this could be considered breach of contract. Once payment has been made the "deal is done".  If a new requirement is invoked then the fee should be refunded so the applicant can resonsider.  Let me guess if the applicant cancels then the fee is kept by the agency. Glad I never went through with the visa.  

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2 hours ago, sqwakvfr said:

So the member has been approved, a background check was done, full payment has been and now another backgorund needs to been done?  In a logical place this could be considered breach of contract. Once payment has been made the "deal is done".  If a new requirement is invoked then the fee should be refunded so the applicant can resonsider.  Let me guess if the applicant cancels then the fee is kept by the agency. Glad I never went through with the visa.  

As far as I can see this is unprecedented in the history of the Elite visa company and system to suspend the process after approval has already been granted. The impression I'm getting so far is that even Elite themselves don't know how to handle this turn of events and are currently in damage control mode. 

 

Regarding your other question, If an applicant for whatever reason decided they didn't want to proceed after paying the fee but before the insertion of the visa into their passport I would imagine he/she wouldn't be entitled to a refund. Therefore in the current situation it should be reciprocal i.e a refund should be forthcoming if requested. 

 

What on earth is going on in Thailand these days with visas, banking etc. I understand things come out of the blue here as a matter of routine but this all feels a little more intense than routine. Turmoil seems like a better description. 

11 hours ago, NanLaew said:

Nothing about this on the Elite website and their application portal is still open. I did see a change to the requirements needed to open a bank account as an Elite member. This aligns with the overall 'squeeze' by banks on foreign account holdings following the new BoT regulations. Notable is the need to provide a tax ID. Not sure if that was a requirement before, but maybe existing Elite holders can advise? Maybe Elite are being tasked with enforcing the new banking rules, ie. No exceptions?

 

https://thailand-elite.com/thailand-privilege-banking-requirements/

 

That's not the official site, just an agent that gets commission off Elite Visa sales. 

 

This is the official site with the requirements: https://www.thailandprivilege.co.th/privileges/wealth/bank

23 minutes ago, Ohyesuare said:

 

That's not the official site, just an agent that gets commission off Elite Visa sales. 

 

This is the official site with the requirements: https://www.thailandprivilege.co.th/privileges/wealth/bank

 

Thanks for the correction. However, the official website's 'bank' information page is simply a boilerplate for the three major banks, saying how good they are. Absolutely no information about HOW to proceed.

 

Oh yes, and their enquiry portal is also still open, with no reference to any of the 'added security' requirements that the OP has been blind sided with.

1 hour ago, NanLaew said:

 

Thanks for the correction. However, the official website's 'bank' information page is simply a boilerplate for the three major banks, saying how good they are. Absolutely no information about HOW to proceed.

 

Oh yes, and their enquiry portal is also still open, with no reference to any of the 'added security' requirements that the OP has been blind sided with.

 

You click on More Details and then Terms and Conditions.

 

These are the Elite Visa requirements for Bangkok Bank for instance: 

In order to open an account with Bangkok Bank and Kasikorn Bank as a Thailand Privilege Visa Holder, members are required to prepare the documents as follows;
- Valid passport (same passport as registered with Thailand Privilege)
- Valid Thailand Privilege's Privilege Entry Visa (PE) or Special Entry Visa (SE)
- Your Thailand Privilege Membership Card or Membership Certification Letter
- Thai Mobile phone number
- Details of your residence in Thailand

 

No mention of the added background checks though that I could see, correct about that.

11 hours ago, Caldera said:

Always a lot of talk of Thailand wanting to attract more affluent foreigners. And then things like this happen, they simply don't know how to treat them right.

 

Whatever this national security brain fart may be, I'm sure disrupting the plans of people who've already been vetted and who've just paid hundreds of thousands of baht to spend more time in Thailand won't actually make the country any safer.

They got your money. why do they care anymore. You actually think Thailand is considering your problems? They have been paid. The company got their money too. Any brain farts they make to disrupt your obtaining your visa is your problem now. Not theirs. 

Sorry to sound dreadful, I am not an Elite visa member. But after reading all the replies, it sort of looks like you got screwed in this. Losing your fee and any other monies paid out already. I hope for your sake I am wrong. but don't expect thailand or immigration to bend over for you just because you paid hundreds of thousands. Most people who have been in Thailand know already their rules change on a whim. 

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