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Hotel Policy On Theft

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5 hours ago, Will B Good said:

 

 

 

Not so much theft ......more like.....rank stupidity.

 

 

Agree not so much outright theft but surely a situation where you ask first. 

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  • Will B Good
    Will B Good

    Not so much theft ......more like.....rank stupidity.    

  • Are you out of your mind. I have been in the hospitality business for 45 years and this just about takes the cake.   Yes it would, and its people like you that made hotels put 200-500 doll

  • I did not think it was a big deal because it was stuff that I felt was lacking in my room.   After thinking about it though, I returned it. The reason was that it may look like one of the ma

5 hours ago, Mark1969 said:

I'm talking about pricey dishes, ornaments and that sort of thing. Or, switching a ratty chair in your room for a better one in the next room.

Very likely theft re the "pricey dishes and ornaments", and justifiably so.

Ask reception about the "ratty chair" (presumably a ratty hotel?) but, interestingly, how did/would you get into someone else's room without committing burglary?

4 hours ago, CallumWK said:

 

In my opinion, all those accounts have one thing in common, they never get suspended. Wink wink, nod nod

How do you know they don't get suspensions?    Do you get notified?

3 hours ago, Fat is a type of crazy said:

Changing chairs in a nearby empty unlocked room should not be a big deal

Huh?  What sort of hotel leaves room doors unlocked and accessible to anyone? .  

3 hours ago, Mark1969 said:

Some irate thai going off the deep end about a theft.

"Some irate thai going off the deep end about a theft."

There you go, answered your own ridiculous question.  Why the disparaging tone  ("Some irate thai...")?

Who has never taken back all those lovely novelty goodies they leave in the bathroom each morning and even ask for more to bring home...🤣

  • Author

Wow, there are some real saints here...

5 hours ago, Mark1969 said:

Wow, there are some real saints here...

Iam no saint... or a thief !

Perhaps we could have a thread about the largest or most unusual item that we've stolen from a hotel......

12 hours ago, Mark1969 said:

There are some pretty uptight people commenting here making a mountain from a molehill. That was my worry about the hotel. Some irate thai going off the deep end about a theft.

 

If this happened in my home country it would be brushed off as nothing. If I asked it would be brought to me. Here, after spending an hour explaining why I needed some more dishes I would probably be charged extra. "You get what you pay for..."

 

Quite telling you are so far gone you can rationalize theft, going so far as to say its accepted in your country. Load of BS and you dang well know it. 

13 hours ago, Mark1969 said:

If this happened in my home country it would be brushed off as nothing.

Russia by chance? Perhaps give us some background to your upbringing and childhood, so we can assist with your warped view on life.

16 hours ago, Mark1969 said:

Do you think taking stuff from the hotel lobby or restaurant to use in your room there would be considered theft in Thailand? I'm talking about pricey dishes, ornaments and that sort of thing. Or, switching a ratty chair in your room for a better one in the next room.

 

In the USA it would not be a big deal as long as it was returned, but in Thailand people seem so uptight I'm feeling like it may be a big deal or even be considered stealing.

How stupid! You can ask the question here, but you cannot ask the people in the hotel if it´s, ok?

16 hours ago, marin said:

Are you out of your mind. I have been in the hospitality business for 45 years and this just about takes the cake.

If he takes the cake that would also be theft!

Most Thai hotels I have stayed in have a list of items and the price usually in the wardrobe and they are on to it, I once drove from Bangkok to Phuket many years ago and stopped off in Rayong in that hotel on the island that had a casino and also do my visa, I took some tart with me, and as we were leaving in the morning just about to get on the ferry and a member of staff come running down, that tart I took with me had nicked a hand towel, she was made to open her case and yep sure enough it was there, 

The embarrassment of nicking 100 baht hand towel standing there infront of the immigration, I was tempted to stick it on the bus back to BKK, 

  • Author

There are some real pillars of society responding here. I'm impressed.

Just now, Mark1969 said:

There are some real pillars of society responding here. I'm impressed.

Only one scum bucket it seems.  

I think it's something in the Thai mentality is to take something as a memento, Chinese also do it, it will be something really insignificant but they will want something.

 

20 hours ago, Mark1969 said:

Do you think taking stuff from the hotel lobby or restaurant to use in your room there would be considered theft in Thailand? I'm talking about pricey dishes, ornaments and that sort of thing. Or, switching a ratty chair in your room for a better one in the next room.

 

In the USA it would not be a big deal as long as it was returned, but in Thailand people seem so uptight I'm feeling like it may be a big deal or even be considered stealing.

It is stealing.

2 hours ago, ChipButty said:

I think it's something in the Thai mentality is to take something as a memento, Chinese also do it, it will be something really insignificant but they will want something.

 

Dont paint all Thai's with the same brush. You took a whore to a nice hotel. She stole a towel, and you blame the Thai's in general? I think not. 

19 hours ago, Sandboxer said:

Does the front of your passport by any chance have a goofy lion and gay looking unicorn-y thing on it?

They say it’s not an issue in the USA, which makes sense going by the classless Ryder Cup fiasco. Do keep up. 
OP, theft is very much looked down upon in Thailand, which is what it would be. If not a troll post, carry on if you enjoy fish head soup. On second thoughts, please behave because it makes us all look like mongrels. 
 

  • Author
35 minutes ago, daveAustin said:

They say it’s not an issue in the USA, which makes sense going by the classless Ryder Cup fiasco. Do keep up. 
OP, theft is very much looked down upon in Thailand, which is what it would be. If not a troll post, carry on if you enjoy fish head soup. On second thoughts, please behave because it makes us all look like mongrels. 

That's what I was looking for. Whether there was some sort of undue stigma attached to it irrespective to what was taken. Like it being a towel or something and getting an extreme response. Like what happened with Otto W. who stole that propaganda poster in North Korea.

16 hours ago, Sigmund said:

Who has never taken back all those lovely novelty goodies they leave in the bathroom each morning and even ask for more to bring home...🤣

They are put there for only one reason - for the guest (who has already paid for them in the room price) to use as they please.  

On 10/2/2025 at 7:28 AM, simon43 said:

Perhaps we could have a thread about the largest or most unusual item that we've stolen from a hotel......

 

Let's share some ideas:  perhaps a large bed? 

I recall a case where a 3 star hoyel in the Bkk suburbs decided all the double beds in the hotel eeded to be rplaced.  guess 40+ beds. Manger did a deal to buy enoughto change every double bed, all delivered, att stored in the stair wells  / emerganecy escape routes on each floor (blocking all escape access) and some in the hotel hallways meaning it was quite difficult for quests to move along the hallways to get to the rooms they were occupying.

 

After 2 or 3 days a guest waylayed the manager and asked 'when will all these new beds be moved into the rooms they are assigned to and therefore when will the old beds be gone.

 

Manger replied 'no plan just yet'.

 

Four or five more 3 star hotels existed 5 to 10 minute walk from the current hotel.

 

One farang guest at the hotel with stair wells / hallways all blocked announced at breadkfast he had signed out of current hotel and was moving with 2 cases to another hotel less than 10 minute walk away, and it was 100Baht cheaper and bigger room.

 

Within 10 - 15 minutes several other farang guests lined up at reception to cancel their rooms after they had done a quick check if more rooms were available at the nearby 100Baht cheaper property.

 

Manager was informed and he made very quick arrangements for very fast change over of all the beds with old beds moved off the premises.

 

Manager was a bit shocked at what had transpired, he spoke to a couple of farang guests who were in process of moving to another hotel. They shared. "not prepared to stay in a hotel which could have a fire with old dry mattresses all burning and can't use the stair well/emergency stairs - fire trap and no plan to clear the stair wells and hallways". 

  • Author
3 hours ago, scorecard said:

 

Let's share some ideas:  perhaps a large bed? 

I recall a case where a 3 star hoyel in the Bkk suburbs decided all the double beds in the hotel eeded to be rplaced.  guess 40+ beds. Manger did a deal to buy enoughto change every double bed, all delivered, att stored in the stair wells  / emerganecy escape routes on each floor (blocking all escape access) and some in the hotel hallways meaning it was quite difficult for quests to move along the hallways to get to the rooms they were occupying.

 

After 2 or 3 days a guest waylayed the manager and asked 'when will all these new beds be moved into the rooms they are assigned to and therefore when will the old beds be gone.

 

Manger replied 'no plan just yet'.

 

Four or five more 3 star hotels existed 5 to 10 minute walk from the current hotel.

 

One farang guest at the hotel with stair wells / hallways all blocked announced at breadkfast he had signed out of current hotel and was moving with 2 cases to another hotel less than 10 minute walk away, and it was 100Baht cheaper and bigger room.

 

Within 10 - 15 minutes several other farang guests lined up at reception to cancel their rooms after they had done a quick check if more rooms were available at the nearby 100Baht cheaper property.

 

Manager was informed and he made very quick arrangements for very fast change over of all the beds with old beds moved off the premises.

 

Manager was a bit shocked at what had transpired, he spoke to a couple of farang guests who were in process of moving to another hotel. They shared. "not prepared to stay in a hotel which could have a fire with old dry mattresses all burning and can't use the stair well/emergency stairs - fire trap and no plan to clear the stair wells and hallways". 

That flexibility and "the customer is always right" attitude was missing.

1 hour ago, Mark1969 said:

That flexibility and "the customer is always right" attitude was missing.

I would say that the "customer is always right" idea is a thing of the past because now we have too many Karens and entitled people who think they deserve  anything and everything served to them on a silver platter. 

  • Author
36 minutes ago, ColeBOzbourne said:

I would say that the "customer is always right" idea is a thing of the past because now we have too many Karens and entitled people who think they deserve  anything and everything served to them on a silver platter. 

It is also a perogative of a space that has money and a longer term mindset.

 

'The customer is always right' implies that the establishment can afford to take a small loss to satisfy a customer and gain goodwill and future business, good word of mouth, reviews, etc.

 

Whereas inflexibility implies that the establishment is more concerned with holding onto what they have due to a scarcity mindset. It that towel or shampoo really worth the criminal complaint and bad publicity? Or, is it a problem with low paid staff and really a reflection of the hotel not doing well?

 

Especially if we are talking about just using something in the room. That's not even taking it off the property...

3 minutes ago, Mark1969 said:

It is also a perogative of a space that has money and a longer term mindset.

 

'The customer is always right' implies that the establishment can afford to take a small loss to satisfy a customer and gain goodwill and future business, good word of mouth, reviews, etc.

 

Whereas inflexibility implies that the establishment is more concerned with holding onto what they have due to a scarcity mindset. It that towel or shampoo really worth the criminal complaint and bad publicity? Or, is it a problem with low paid staff and really a reflection of the hotel not doing well?

 

You steal or at least sanction the theft of hotel towels......un*******believable.

  • Author
10 minutes ago, Will B Good said:

 

You steal or at least sanction the theft of hotel towels......un*******believable.

Using it in the room as theft? To me that's a stretch...

 

That's more about someone being anal over a technicality.

 

If there is a problem with it I would say you're in the wrong business in hospitality.

2 minutes ago, Mark1969 said:

Using it in the room as theft? To me that's a stretch...

 

People are face criminal charges for using the hotel towel in their room.....WT? are you on about.....

 

Quote

 

It (sic) that towel or shampoo really worth the criminal complaint and bad publicity? .......you are claiming that doesn't imply theft of towels?????

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