Anyone else having this problem. please.

And the steps taken to resolve it simply do not work
This has been going on these last few weeks and no solution has been found from LLoyds
Any advice would be very appreciated as too long to explain but tried all the prompts and to change my password and it just hangs there andhave telphoned them and they can not come up with a solution.
Meanwhile my lack of money is getting very low indeed.
Thanks all
 

11 minutes ago, jwest10 said:

Anyone else having this problem. please.

And the steps taken to resolve it simply do not work
This has been going on these last few weeks and no solution has been found from LLoyds
Any advice would be very appreciated as too long to explain but tried all the prompts and to change my password and it just hangs there andhave telphoned them and they can not come up with a solution.
Meanwhile my lack of money is getting very low indeed.
Thanks all
 

 

What problem are you having?  It's working fine for me (last time I used it). 

I use Lloyds almost every day without problems. 

Sometimes, using a different browser can help.

I had been using online 90-day reporting without issues --- until last week. The site kept telling me to "log in first" which was what I was trying to do. I checked, double checked and triple checked that my entry details were correct, but still couldn't gain access in spite of trying three different browsers!

The problem was eventually resolved by clicking on "forgot password" and creating a new one but, I'm positive that my original password was correct.

9 minutes ago, 5davidhen1 said:

I use Lloyds almost every day without problems. 

Sometimes, using a different browser can help.

I had been using online 90-day reporting without issues --- until last week. The site kept telling me to "log in first" which was what I was trying to do. I checked, double checked and triple checked that my entry details were correct, but still couldn't gain access in spite of trying three different browsers!

The problem was eventually resolved by clicking on "forgot password" and creating a new one but, I'm positive that my original password was correct.

Thanks for that reply 5davidhen1

Yes for the last few weeks exactly the same and have had 3 very long conversations with them and yes normally there is a bleep on a mobile as a back up please enter or say the words and yes did that but this time no bleeps and counted 5 times and locjed me out.
I have only 2 browsers and yes advised me to click on forgot password and has not let me go any further and even with their so-called support still not in and they seem to suggest our system is running well and quite clearly it is not and sent so many messages to them and on the sites.
Yeah, need some money urgently but now trying to escalate it to an Executive or a top line manager.
Thanks anyway 

 

22 minutes ago, 5davidhen1 said:

I use Lloyds almost every day without problems. 

Sometimes, using a different browser can help.

I had been using online 90-day reporting without issues --- until last week. The site kept telling me to "log in first" which was what I was trying to do. I checked, double checked and triple checked that my entry details were correct, but still couldn't gain access in spite of trying three different browsers!

The problem was eventually resolved by clicking on "forgot password" and creating a new one but, I'm positive that my original password was correct.

stuck on the accept buttom and did not throw me out but did not let through to the next page and after putting my id and name and DON which put in manually on 2 different broswers to

 

8 minutes ago, jwest10 said:

stuck on the accept buttom and did not throw me out but did not let through to the next page and after putting my id and name and DON which put in manually on 2 different broswers to

 

DON? Is that the same as DoB.

Seems like an issue with your devices. You should supply details of the devices that you are using, the browsers that you are using and the phone that you are using.

Also be sure that you are entering the correct characters by typing them into a text file before entering them via the web site. Sometimes CAPS Lock or some other keyboard layout may have been inadvertently activated.

4 hours ago, jwest10 said:

normally there is a bleep on a mobile as a back up please enter or say the words and yes did that but this time no bleeps

Is this Lloyds International - or some sort of extra step for the onshore Lloyds?

 

I have had this in the past with Lloyds International where they weren't getting the numbers I punched in the mobile or hearing me speak them but it was very temporary. Sorry to hear you are having such issues for an extended period.