Samsung Customer Service (Bangkok) 45 minutes Phone waiting time!

[easybullet3]

I just hung up the phone.

I was waiting 45 minutes for the Samsung Customer Service!!

I cant be bothered to wait any more.. so I hung up.

They dont give you any Queue Number, and they dont give you any idea how much longer you should wait.

i'm really surprised.

Thailand is usually very good for its Call Centres answering time. usually much faster than back home.

but i am shocked at Samsung. Such a technological company, but unable to give a simple Queue Number !

and 45 minutes of listening to their "music Jingle" i gave up.

Has anyone else had any better luck with Samsung Call Centre ?

[dddave]

When I needed service for my Samsung air conditioner, it took several tries with 20+ minute waits and a few cut-offs; very frustrating indeed. Even when I did finally get through and made an AM appointment (sometime between 9 & 11:30 am) the repair crew didn't show up till almost 4pm.

Two years ago I went to the Samsung Service Center in Fortune Tower, office was overflowing and my queue number took almost 2 hours to be called.

I guess it's safe to say that Samsung Service is chronically understaffed.

[scorecard]

Bangkok bank today re credit card, 20 minutes, no music, no indication if they have hung up nothing, then suddenly a supervisor comes on the line and says loudly and abruptly 'what'.

[elgordo38]

Bangkok bank today re credit card, 20 minutes, no music, no indication if they have hung up nothing, then suddenly a supervisor comes on the line and says loudly and abruptly 'what'.

Sometimes I think they are in league with the mobile companies to help burn your bahts. I cannot figure out how ordinary Thai's can afford to hang on the line.

[pj123]

I always have a good experience at Samsung service centres. I would advise you to go to your nearest service centre rather than calling.