For DS-82 passport renewal it is done via mail.
Outlined in attached thread.
Passports for damaged/lost/minor etc is different.
https://th.usembassy.gov/u-s-citizen-services/passports/instructions-for-ds-82-processing-by-mail-and-online-fee-payment-for-u-s-citizens-residing-in-thailand/
What a stupid statement, clearly ill informed and ignorant of Thai people. Many speak multiple languages, Cambodian, Vietnamese, Chinese, Loa, English, French etc. Do you speak Thai, fluently?
It is just that many also do not speak English or speak only a little, the school systems here for ordinally people is very poor especially for English. All Kids get taught English almost none from the standard schools system actually can speak English!
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