Brit 'dumped' in Thailand after his flight home is cancelled

[Nong Khai Man]

19 hours ago, steven100 said:

I've never heard of Scot Airlines  ....   where are they from  ?

Glasgee Me Lad !!

[Nong Khai Man]

19 hours ago, steven100 said:

but there is no  Scot  airlines on the world airlines registry  ?     and no one has ever heard of Scot airlines.

Now Who is just being Pedantic ??

[Nong Khai Man]

19 hours ago, Puccini said:

Singapore (SQ) airlines is still flying and Scoop could easily have offered a rerouting on SQ, perhaps not to Gatwick but to Heathrow.

Or Even Manchester,as He'd be Nearer to his Nottingham Home !!

[JimTripper]

check out the look on this guys face. what mischief was he up to in bangkok those weeks, temples?

[GaWalker]

21 hours ago, GinBoy2 said:

You might like to read my previous post.

 

That's the risk you take when you take a point to point LCC.

They have no alternative solution to offer other than give you your money back.

No interline agreement, means no other options. 

 

Just be aware of that and if you're OK with the risk go for it

That’s very interesting to know, I fly very regularly and have been stranded a number of times, each time the airlines in question had a rep sort an alternate flight, it’s not often I would book with a LCC, now I’m convinced they are not worth the hassle. 

[Pattaya Spotter]

On 9/7/2022 at 9:24 AM, Rmac442 said:

And Scoot said ...?

Go to the airport and go to Scoot check in and demand to see a senior representative to sort it out ..

Alternatively buy a circa £800 ticket to get home.

Lastminute.com is only a provider ..

Wizz did this to me in Spain ..email at 4 in the morning for a 10 o'clock flight on the same day ..cancelled !!!

'Trapped in Spain !!????'

His flight contract/booking is with Last Minute not Scoot; so Scoot has no dog in this fight. 

[Pattaya Spotter]

On 9/7/2022 at 10:42 AM, Bill97 said:

He did not buy his ticket from Scoot so they probably won’t help so much.  Buy direct gets you better service.

But then you'd have to pay 10 pounds more!

[Pattaya Spotter]

On 9/7/2022 at 1:12 PM, Mac Mickmanus said:

Scot were offering extremely low fares to the U.K , 4000 Baht from Thailand to the U.K , you cannot expect a decent service if you are paying an extremely cheap fare 

Agree...people pay peanuts and expect caviar. 

[Pattaya Spotter]

On 9/7/2022 at 1:21 PM, spidermike007 said:

1. There are far worse places in the world to get "trapped".

2. I always book directly with the airlines. Most of the time the prices are the same, if not less. And the service tends to be far better. I all the many years of traveling back and forth, dozens of trips in all, nothing like this has ever happened to me. And if it did, I would imagine a top airline like EVA, or ANA would find another flight for me in a jiffy. 

 

 

Too much common sense for some travelers...they'd rather save the $10 fare difference and chance it.

[sambum]

1 hour ago, JimTripper said:

check out the look on this guys face. what mischief was he up to in bangkok those weeks, temples?

Irrelevant!

[Pattaya Spotter]

22 hours ago, richard_smith237 said:

A very harsh outlook which highlights you as somewhat of a tool !!

 

The guy budgeted for a holiday.... Purchased a well priced ticket in advance.

 

Now the airline has cancelled the flight without providing a viable alternative option.

 

The tourist is now stuck with no reasonable return flight home, flights are currently extortionate and well beyond any budget he may have accounted for. 

 

The tourist is now going to go well above budget to travel home for no fault of his own... then we have these guys saying... I feel nothing for this guy !!!... 

 

 

IF an airline is going to cancel a flight the ONLY fair option is to provide an alternative ‘similar’ means of transport as close to the travel date and time as possible.

 

Any Airline which simply ‘cancels’ flights and just says ‘you can apply for a refund’ is operating despicably IMO and they should be held accountable. 

 

 

Maybe he should have stuck with Brighton ????

[Thomas KH]

Reminds me of a cancelled flight and airline staff being cold, dismissive and unhelpful. I looked for alternative flights and booked the next available one and I was outta there. Phone + credit card are all you need for a solution. Always have backup sources of funds. They come in very handy during such dreadful moments. Got a refund but took ages. Not worth stressing over it. 

[Captain Monday]

Never purchase air tickets through third part sites. Always book directly at the airlines main site suing a major credit card. Any please remind how "travel agents" even exist anymore?

Edited September 8, 2022 by Captain Monday

[allyoops]

Best to book flights direct with the airline, booking through agencies leaves you open to this sort of stuff.

[Top man]

Happened to me once, never again, I'm no good with Internet bookings and I don't trust them. 

Now I go to flight center in London and in person and fly through Thai Airways or Eva brilliant service and cheap also I have to say they will match Internet prices if found they are above. 

[richard_smith237]

3 hours ago, Pattaya Spotter said:

Agree...people pay peanuts and expect caviar. 

NO, thats wrong...  People pay peanuts and expect peanuts.

 

Scoot and other airlines are getting away with just cancelling tickets and leaving tourists stranded. 

Jet Star have just done the same with flights from Bali - its become a major issue. 

 

 

 

[richard_smith237]

1 hour ago, allyoops said:

Best to book flights direct with the airline, booking through agencies leaves you open to this sort of stuff.

Booking direct with Scoot would not have prevented scoot from cancelling the flight. 

 

It does add a middle man to the refund claim, but the guy would still be left in Thailand without a ticket home.

 

 

 

[richard_smith237]

6 hours ago, Nong Khai Man said:

On 9/7/2022 at 4:15 PM, Puccini said:

Singapore (SQ) airlines is still flying and Scoop could easily have offered a rerouting on SQ, perhaps not to Gatwick but to Heathrow.

Or Even Manchester,as He'd be Nearer to his Nottingham Home !!

Exactly this...    it would have been very easy for an airline to provide any traveller with alternative flights - IF they cared. 

 

The issue is they don’t care - airlines have been getting away with this behaviour for too long. 

So long no that a number of posters here are suffering from some sort of ‘airline Stockholm syndrome’ and suggesting that because the ticket was cheaper and the airline is a LCC they are with in their rights to treat a customer so terribly. 

[The Fugitive]

12 minutes ago, richard_smith237 said:

Exactly this...    it would have been very easy for an airline to provide any traveller with alternative flights - IF they cared. 

 

The issue is they don’t care - airlines have been getting away with this behaviour for too long. 

So long no that a number of posters here are suffering from some sort of ‘airline Stockholm syndrome’ and suggesting that because the ticket was cheaper and the airline is a LCC they are with in their rights to treat a customer so terribly. 

Very good points! The airline have discontinued flying that route. Passengers who have already booked but not yet flown (outwards) will be disappointed but have options. This guy is actually half way through his booking so the airline should be responsible for arranging an alternative return flight at no extra cost.

[GinBoy2]

4 minutes ago, richard_smith237 said:

Exactly this...    it would have been very easy for an airline to provide any traveller with alternative flights - IF they cared. 

 

The issue is they don’t care - airlines have been getting away with this behaviour for too long. 

So long no that a number of posters here are suffering from some sort of ‘airline Stockholm syndrome’ and suggesting that because the ticket was cheaper and the airline is a LCC they are with in their rights to treat a customer so terribly. 

It's not Stockholm Syndrome, it's more a case that some of us understand the financial realities of the industry.

 

Try to get your head around 'why' that LCC can offer tickets at that price.

 

Jet A fuel costs the same globally, with local taxes varying, and fuel is a huge part of that cost per seat

The price for the aircraft, either purchased or wet leased is roughly the same

If the route is at major airports the landing fees are the same for all.

 

So where do you cut the costs to make the cost per seat lower?

 

Firstly you pay the crew less, and remember they aren't salaried, they only get paid hourly from D -40 (widebody) when boarding starts to arrival.

 

Then start nickel and diming.

 

Bags. Well you will pay for everything. I've told you this before, but airlines subscribe to worldtracer. Your bags are scanned at checkin, in the bag room then at loading. Then at arrival, bags off and for connections scanned on again. Thats how, when things go wrong we find them and get them back to you. There is huge infrastructure involved in that which isn't cheap. LCC's, none of that. They simply counts bags on and off, and if they go missing they are lost forever no way to trace them.

 

Interline. Airlines negotiate agreements with other airlines in the event they have to move pax to other airlines there is a cost, but it's not cheap. If I move a United pax to an American Airlines flight it costs several times the original ticket price. So LCC's don't sign up to that either.

 

On board amenities. Well, thats the easy stuff to see.

 

You don't seem to get that no matter what you may think to be true, airlines operate on wafer thin margins, and the graveyard of failed airlines is testament to that

 

So this is the pact with the devil you make with LCC's. Don't get me wrong if you are doing a simple point to point they can make sense, but their business model which you accept for those super cheap flights come with risk.

Not much to do with ethics more a case of harsh business reality

[Puccini]

8 hours ago, GinBoy2 said:

They are cheap because they don't have interline agreements.

Scoot, an LLC (low cost carrier), is wholly owned by Singapore Airlines (SQ) and some SQ-coded flights are operated by Scoot. This looks very much like "interline agreements" to me.

[Lacessit]

On 9/7/2022 at 9:34 AM, ezzra said:

Happens a lot with Jetstar too from several destinations where passengers had their flight cancelled on them twice and more and got them stranded having to fend for themselves for accommodations and other arrangements, many swore never to fly JetStar or Quantas ever again......

Jetstar has form in defrauding customers. I have been issued a travel voucher in place of the refund I wanted after cancellation. In a message that is supposed to make me happy, they will be extending the validity of the voucher until 2023, after which it becomes void.

They are in for a bit of a surprise, I have kept and printed every bit of correspondence I have had with them since the Bangkok floods of 2011, when they also dudded me on another voucher. It's going to the ACCC when the timing is right.

[GinBoy2]

7 minutes ago, Puccini said:

Scoot, an LLC (low cost carrier), is wholly owned by Singapore Airlines (SQ) and some SQ-coded flights are operated by Scoot. This looks very much like "interline agreements" to me.

The reason they do this, to offer the lower fares they separate the subsidiary from SQ so they can do all the cost cutting exercise's I've described.

 

If you started then adding in the benefits, what do you think those lower paid flight crews would say?

 

Well if you treat the pax as if  they are on SQ, what about us?

 

Then you just turn Scoot into SQ

[Antiparovian]

Always book direct through airline and pay by credit card. Do credit card companies offer protection for cancelled flights?

[Nong Khai Man]

31 minutes ago, Antiparovian said:

Always book direct through airline and pay by credit card. Do credit card companies offer protection for cancelled flights?

They Do Yes.....

[Dexxter]

On 9/7/2022 at 9:34 AM, ezzra said:

Happens a lot with Jetstar too from several destinations where passengers had their flight cancelled on them twice and more and got them stranded having to fend for themselves for accommodations and other arrangements, many swore never to fly JetStar or Quantas ever again......

Jetstar cancelled my 3rd September flight back to Melbourne the night before I was flying out. Offered a replacement flight but none were available until September 15th, 6 days after my Thai permission to stay expired. So off to immigration to pay 1900 baht for a 30 day extension. Now I can stay until October 9th but the latest replacement flight is 24th September. Oh well, 2 extra weeks  is better than nothing. Might as well make the best of it. ????

[George FmplesdaCosteedback]

So these cheapo airlines or booking agents can just cancel your flight without any compensation?

I think he should have read the small print, at 54 he should know better. So, what is he after, crowdfunding is on a different forum.

[overherebc]

A lot of these guys may not have flown anywhere before and don't understand that cheap flights can and do come with problems.

[Sparktrader]

7 hours ago, Pattaya Spotter said:

But then you'd have to pay 10 pounds more!

Direct is cheaper

[Sparktrader]

1 hour ago, Dexxter said:

Jetstar cancelled my 3rd September flight back to Melbourne the night before I was flying out. Offered a replacement flight but none were available until September 15th, 6 days after my Thai permission to stay expired. So off to immigration to pay 1900 baht for a 30 day extension. Now I can stay until October 9th but the latest replacement flight is 24th September. Oh well, 2 extra weeks  is better than nothing. Might as well make the best of it. ????

All claimable on insurance