Beware of TV company in Thailand!

[Dario]

In October 2020 we bought via Lazada a 55" smart TV of the xxx brand. It came with a 3 year warranty. Early February this year it broke down. Only a few stripes left. We contacted xxx in Bangkok and were told that they have a contact company in Surin, about 75 km from our home. We had sent pictures of what the TV showed and they said, they wiill have to repair it in Bangkok. The contact company in Surin would come and pick it up at our home and send it for repair to Bangkok.

 

On February 11th the TV was picked up at our home and we were told that the TV would be sent via Kerry Express to Bangkok the following day. When we contacted xxx in Bangkok via Email we were informed by a certain Khun T. that the TV had arrived at their premises on February 16th and that he had asked his superiors to exchange our TV for a new one. That approval apparently has not been realised. We have contacted Khun T., many, many times, but he has stopped sending us any news.

 

We are completely flabbergasted by the behaviour of xxx Thailand. We don't know what to do. Is there anyone who could lead us in a good direction? We still have 8 months of warranty, now 7 left with more tan one month lost and the company has not repaired or exchanged our TV.

 

So be forwarned if you are in a similar situation.

 

This post has been edited:

 

7. You will not post defamatory or libelous comments. Defamation is the issuance of a statement about another person or business which causes that person or business to suffer harm or loss. A statement does not have to be false to be defamatory. Libel is when the defamatory statement is published either as a drawing, picture, painting, motion picture, film, or letters made visible by any means or by broadcasting, dissemination or propagation by any other means. Defamation is both a civil and criminal charge in Thailand and elsewhere in ASEAN.

 

[chickenslegs]

@Dario You could try contacting the Consumer Protection Board of Thailand.

https://www.consumersinternational.org/members/members/office-of-the-consumer-protection-board-of-thailand/

[Dario]

11 minutes ago, chickenslegs said:

@Dario You could try contacting the Consumer Protection Board of Thailand.

https://www.consumersinternational.org/members/members/office-of-the-consumer-protection-board-of-thailand/

Thanks chickenslegs, we must have had the same idea at the same time, I have just sent them a message. I hope they can help. Thank you anyway!

 

[proton]

Give us a clue as to the make of the TV, which would not be defamation

[Salerno]

1 minute ago, proton said:

Give us a clue as to the make of the TV, which would not be defamation

As noted, it has been edited out due to the fact it is defamation as defined by Thailand's defamation laws.

[proton]

39 minutes ago, Salerno said:

As noted, it has been edited out due to the fact it is defamation as defined by Thailand's defamation laws.

Still could give us a clue, Japanese, Korean, Chinese etc

[Chicksaw]

1 minute ago, proton said:

Still could give us a clue

The Clue Less.

[ezzra]

Don't know about the OP but i have been here long enough to know that when it comes to expensive and intricate items i would not buy them other than a brick and mortar shops for obvious reasons.

[BananaStrong]

good luck with a "warranty" in Thailand, this isn't back home!!!!  Even  yesterday I got something from shoppee, just another purchase for about 6000.   I opened the box and saw the receipt and just threw it away, there is zero chance I'm returning anything.   Luckily, product as advertised.  

 

It's always buyer beware here and expect to lose (read: scammed) about a million baht if you say long enough and you will STAY spend less than back home.

 

TV breaking down has to be an almost given here.  I wouldn't be surprised if stuff stays in a warehouse forever, stickers changed, whatever whatever......the sellers know they have all the power.   

 

Nobody lives in LOS for more than 11 minutes without getting that feeling they got a bad deal.  Hopefully the good memories make it all worth it!!!! lol 

[metisdead]

Posts have been edited in this topic due to the following forum rule:

 

7. You will not post defamatory or libelous comments. Defamation is the issuance of a statement about another person or business which causes that person or business to suffer harm or loss. A statement does not have to be false to be defamatory. Libel is when the defamatory statement is published either as a drawing, picture, painting, motion picture, film, or letters made visible by any means or by broadcasting, dissemination or propagation by any other means. Defamation is both a civil and criminal charge in Thailand and elsewhere in ASEAN.

 

A post has also been removed do to this forum rule:

 

13. You will not publicly comment on moderation in an open forum. You will not comment on actions taken by individual moderators or on specific or general policies and issues. You will not post a negative emoticon in response to a public notice made by a moderator. You may send a private message to a moderator to discuss individual actions or you can email support (at) aseannow.com to discuss moderation policy and account suspensions. Aggression or abuse against moderators is not tolerated and any such action will be sanctioned. There is no excuse for abuse.

 

Topic is now closed.