Still can't get mobile

[bluejets]

Arrived for a month again yesterday...Wife said "AIS there" as we came through airport. I told girl there I wanted a sim for phone and text only...no internet. Internet I can get through the broadband at home or the wifi at the hotels. To which she pointed to a 999baht 30 day unlimited "promotion". That'll do ...or so I thought.

 

Tried sending messages last night and again today without any luck. Thought maybe just bad phone range within hotel.

 

This morning dug deeper and " found" numbers to call about credit etc. Hash star hash whatever..... ....mmmm...a list of messages a mile long saying "could not send messages" and final said  to top up as I have zero balance for messages...a further message said I have unlimited until 21 March....curious if a visit to another AIS shop in the city will make things clearer.

Think the usual " oh sorry...misunderstand" ....we'll see I guess.

[CharlieH]

It's only 1500 for full year ! And FREE calls..

[NoDisplayName]

Go seventy-leven.

Buy SIM card 49 baht.

True-ly simple.

[Liverpool Lou]

Buy a basic B49 SIM (Dtac or True) from any 7-11, put credit on it then SMS and call to your heart's delight.

Edited February 21 by Liverpool Lou

[n00dle]

20 minutes ago, bluejets said:

Arrived for a month again yesterday...Wife said "AIS there" as we came through airport. I told girl there I wanted a sim for phone and text only...no internet. Internet I can get through the broadband at home or the wifi at the hotels. To which she pointed to a 999baht 30 day unlimited "promotion". That'll do ...or so I thought.

 

Tried sending messages last night and again today without any luck. Thought maybe just bad phone range within hotel.

 

This morning dug deeper and " found" numbers to call about credit etc. Hash star hash whatever..... ....mmmm...a list of messages a mile long saying "could not send messages" and final said  to top up as I have zero balance for messages...a further message said I have unlimited until 21 March....curious if a visit to another AIS shop in the city will make things clearer.

Think the usual " oh sorry...misunderstand" ....we'll see I guess.

 

AIS call 1175 and ask them what the deal is.

one wonders how some folk manage.

 

on another note, who sends sms texts these days?

Edited February 21 by n00dle

[n00dle]

Just now, n00dle said:

 

AIS call 1175 and ask them what the deal is.

one wonders how some folk manage.

10 minutes ago, CharlieH said:

It's only 1500 for full year ! And FREE calls..

 

got a link? always curious to see more options and think my current unlimited sim will expire soon. 

[Liverpool Lou]

2 minutes ago, n00dle said:

who sends sms texts these days?

Anyone who wants to; not everyone whom I want to message has messaging apps.

[steven100]

you can call AIS call centre on 1175   ....  they have English speakers who will help you. 

 

and it may save you an AIS shop visit

[ravip]

1 hour ago, steven100 said:

you can call AIS call centre on 1175   ....  they have English speakers who will help you. 

 

and it may save you an AIS shop visit

Or send an email to callcenter AT ais.co.th.

Mention your number and ask your questions.

They reply quite fast.

Edited February 21 by Rimmer
email address edited per forum rules

[CharlieH]

58 minutes ago, n00dle said:

 

got a link? always curious to see more options and think my current unlimited sim will expire soon. 

100mb data per month free calls upto 30 minutes duration to other AIS numbers.Its called Marathon sim , search laxada or any AIS shop.

[Upnotover]

My money is on you having bought exactly the opposite of what you wanted.  Start again.

[daveAustin]

Never got on well with AIS or their site/app, and one cannot topup AIS cards at 7 or so I was told. DTAC has always worked well for me. Curious to not want connectivity though (oldie?) as easy done as a package nowadays and you never know when you'll need it while out n about.

[n00dle]

48 minutes ago, CharlieH said:

100mb data per month free calls upto 30 minutes duration to other AIS numbers.Its called Marathon sim , search laxada or any AIS shop.

100mb, you are joking right?   

In February last year I bought a dtac sim unlimited 15mbps for 12 months 1390 THB.

This year in November I bought the same sim for visiting a friend, 1890.

Looking to renew today because this reminded me that same sim is 2,590.

 

Seriously WTH?

[ukrules]

Messaging 'gateways' need configuring on your phone - they should have done this in the shop when you bought it.

 

Easiest way is to visit one of their shops and get them to put the settings in.

 

If you want to send photos via message there's a setting for that as well - no idea how it works but it is specific to each network. 100% on this by the way - if it's not done then it won't work either properly or at all but for me in the past it only affected MMS messages when changing provider.

Edited February 21 by ukrules

[Freddy42OZ]

19 hours ago, ravip said:

Or send an email to callcenter AT ais.co.th.

Mention your number and ask your questions.

They reply quite fast.

 

 

Thanks, I've used their 1175 many times and they are very helpful but that email address will be useful to have as well.

[WorriedNoodle]

21 hours ago, bluejets said:

and final said  to top up as I have zero balance for messages.

Whats not to understand about that?

[BritManToo]

19 hours ago, daveAustin said:

Never got on well with AIS or their site/app, and one cannot topup AIS cards at 7 or so I was told. DTAC has always worked well for me. Curious to not want connectivity though (oldie?) as easy done as a package nowadays and you never know when you'll need it while out n about.

You don't have phone banking app?

[gargamon]

19 hours ago, n00dle said:

100mb, you are joking right?   

In February last year I bought a dtac sim unlimited 15mbps for 12 months 1390 THB.

This year in November I bought the same sim for visiting a friend, 1890.

Looking to renew today because this reminded me that same sim is 2,590.

 

Seriously WTH?

There was a takeover. You expect rates to go down after that? 555

[ravip]

OP @bluejets eventually what happened?

Did you manage to contact AIS and solve your SIM problem?

[yankee99]

text messages are not unlimited like internet normally 1-2 baht each

[Pdavies99]

Messenger etc can be a problem on settings etc, quite probably your message facility is set up to send via the web, hence why it does not work.

 

Change settings.

[mrwebb8825]

use LINE on your regular phone - it's free.

[GuyL]

If you have a phone that is not unlocked and/or purchased outside of Thailand, you may not be able to use a local SIM card. If possible, try your Thai SIM card in another phone (that of your partner, for example), to see if that changes anything.