Cannot email them because the response is automated no reply, cannot phone them - no Thai number. My wife found a number - it was VFS-Global India. Anyone else getting stone-walled from making a booking or contacting them? I wanted to renew my passport and being a compliant idiot tried for 3 hours to follow the rules, both on my computer and my android smartphone and my wife's i-phone. Just cannot get past the initial filling-in  of the form, no button to submit so no way to verify my email address. Tried with an alternative email - same same! Any ideas - is it because they are all at lunch, having a gang=bang, moving offices, too lazy or whatever. I am fast losing the will to live. Looks like we'll have to go in person later on and demand answers and help from an actual living being and not a useless ai assistant. 

 

Anyone got  similar problems?

I just tried, also cannot create a new account, but can log in my original one. Who did you email, they suggest here;

 

BangkokHMPO(at)vfshelpline.com

 

https://visa.vfsglobal.com/tha/en/gbr/hmpo

 

42 minutes ago, DrJack54 said:

https://visa.vfsglobal.com/tha/en/gbr/hmpo

 

That's the one I used!

The link works, but the application has to be completed on paper in pen; it's not online.  You have to submit it in person (or via an agent) with the copies (every page of your expiring passport) and supporting documents.

 

The email is to make an appointment to submit the application.

2 hours ago, cliveshep said:

Looks like we'll have to go in person later on and demand answers and help from an actual living being and not a useless ai assistant. 

 

Yes sometimes that's the only thing that works.

 

I had a hard time logging in for my wife's visa application late last year,

give this page a try.

https://atlantis-abs-uk.vfsglobal.com/sign-in

 

also disable any add blocking  on browser and router  and no VPN

2 hours ago, cliveshep said:

Cannot email them because the response is automated no reply

But did you actually try the address they suggest, not the "no-reply" one they send to you.

 

BangkokHMPO(at)vfshelpline.com

 

22 hours ago, cliveshep said:

Cannot email them because the response is automated no reply, cannot phone them - no Thai number. My wife found a number - it was VFS-Global India. Anyone else getting stone-walled from making a booking or contacting them? I wanted to renew my passport and being a compliant idiot tried for 3 hours to follow the rules, both on my computer and my android smartphone and my wife's i-phone. Just cannot get past the initial filling-in  of the form, no button to submit so no way to verify my email address. Tried with an alternative email - same same! Any ideas - is it because they are all at lunch, having a gang=bang, moving offices, too lazy or whatever. I am fast losing the will to live. Looks like we'll have to go in person later on and demand answers and help from an actual living being and not a useless ai assistant. 

 

Anyone got  similar problems?

 I had problems a couple of years ago with a visa and as you say, a bunch of cowboys, i registered a complaint and got this response

UK Helpline<[email protected]>

 

To:You

Mon 2/17/2020 9:08 AM

Dear Customer, 

Thank you for your email. 

We understand that you are facing an error on our VFS website. 

We request you to Log out from the website and clear the cache and cookies along with the browser history / for apple user clear history at Safari. Restart the system and try again after 30 minutes. Highly recommended browser - Mozilla Firefox or Google Chrome.

 

As useful  as a chocolate fireguard. I tried to respond but undeliverable so I registered another complaint about the email address and got this plus a list of suggestions I had already tried.

 

ukvisaservicesaspac<[email protected]>

 

To:You

Mon 2/17/2020 11:13 AM

Dear Customer, 

Thank you for your email. 

Our CORRECT email address is: [email protected] not vfsglobal.com

 

They were absolutely useless and I resolved the matter myself, I use Webroot antivirus and  it didn't like their website, changed to another antivirus and everything worked ok.

I am not suggesting that is your problem but wouldn't hold my breath on getting a sensible answer by email  or phone, it may well take a visit.

18 hours ago, sandyf said:

 I had problems a couple of years ago with a visa and as you say, a bunch of cowboys, i registered a complaint and got this response

UK Helpline<ukvisaservicesaspac(at)vfsglobal.com>

To:You

Mon 2/17/2020 9:08 AM

Dear Customer, 

Thank you for your email. 

We understand that you are facing an error on our VFS website. 

We request you to Log out from the website and clear the cache and cookies along with the browser history / for apple user clear history at Safari. Restart the system and try again after 30 minutes. Highly recommended browser - Mozilla Firefox or Google Chrome.

 

Sord for word that is the letter I got from them. I've written to them pointing out that

Well, either my somewhat pointed letter about corporate responsibility worked or my earlier (three) complaints bore fruit or none of the above but this morning the web site worked, albeit slowly, and I was able to register and activate account and sign in and get my booking at preferred time and date.

 

So come May I'm off to do penance in Bkk traffic jams, I'll be taking a tent and sleeping bag and loads of provisions for a 2 day stay plus oxygen for breathing clean air.  Ok, just kidding - I hope - but anyone who has driven in Bkk traffic will understand the thinking. You lose the will to live waiting to move sometimes.

14 minutes ago, cliveshep said:

but anyone who has driven in Bkk traffic will understand the thinking.

 

Maybe easier to take the  train/underground  there is a stop really close to the "Shopees"  in the huge mall just next door.

1 hour ago, johng said:

 

Maybe easier to take the  train/underground  there is a stop really close to the "Shopees"  in the huge mall just next door.

I don't walk so well so SWMBO (She Who Must Be Obeyed) decided to drive. Happy Wife = Quiet life!

I prefer it actually, easier on legs and hips, plus aircon all the way. Wife says there is parking underneath so all good. Now busy printing colour copies of every page in a extended passport - didn't need it in the end - plus trying to see if I need anything else apart from Thai Driving Licence scans for address proof.

 

Cannot find a payment mandate form anywhere on line so assume VFS will sort that out. Everything on old computer so doing it now, new super-dooper computer coming tomorrow so dealing with this while I got one still more or less working.

2 hours ago, cliveshep said:

I don't walk so well so SWMBO (She Who Must Be Obeyed) decided to drive. Happy Wife = Quiet life!

I prefer it actually, easier on legs and hips, plus aircon all the way. Wife says there is parking underneath so all good. Now busy printing colour copies of every page in a extended passport - didn't need it in the end - plus trying to see if I need anything else apart from Thai Driving Licence scans for address proof.

 

Cannot find a payment mandate form anywhere on line so assume VFS will sort that out. Everything on old computer so doing it now, new super-dooper computer coming tomorrow so dealing with this while I got one still more or less working.

 

Here's the payment form.

 

https://assets.publishing.service.gov.uk/media/5a7b29e8ed915d3ed9062973/OS_Payment__Instruction_07.13.pdf