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Mobile Banking Drops Support for iOS 13/Android 9 from Feb 2026

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File photo for reference only

 

Starting February 14, 2026, Thailand Mobile Banking apps will only support iOS 14 and Android 10 or higher, according to the Thai Bankers Association (TBA). This initiative aims to bolster cybersecurity by excluding devices operating on outdated systems, which are increasingly vulnerable to cyberattacks, including data theft and malware.

 

The decision follows concerns over cybersecurity threats targeting devices lacking recent security updates. These include risks from malware, phishing, and data interception. Devices that do not meet the new operating system standards will be unable to access Mobile Banking apps from February 14, 2026, prompting users to upgrade or update their smartphones.

 

iOS 14 and Android 10 have improved security features like enhanced encryption and better access rights management, addressing contemporary cybersecurity vulnerabilities. These standards ensure that banking transactions are protected in today's digital environment, which is crucial for user and financial data security.

 

Users with unsupported devices must upgrade their operating systems or consider new devices to maintain access to banking services. The TBA encourages users to check and update their devices promptly to avoid disruptions and safeguard their financial information.

 

For Android users, updating requires navigating to Settings, selecting Software or System updates, and following the download process. iOS users should go to Settings, select General, and check Software Update to install the latest version. Keeping devices updated is a critical defense against evolving cyber threats, reported The Nation.

 

Key Takeaways

  • Thai Mobile Banking apps will require iOS 14 and Android 10 from February 2026.
  • Users with unsupported devices must update or upgrade for continued access.
  • The change aims to enhance cybersecurity against growing digital threats.

 

Related Stories:

Thailand Tightens Mobile Banking to Curb Scams

Thailand Cracks Down on Mobile Banking Fraud

 

image.png  Adapted by ASEAN Now from The Nation 2025-11-28

 

 

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  • Replies 156
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Top Posters In This Topic

Most Popular Posts

  • Phone banking is a pain, there I was Again today waiting to pay with cash, and held up for five minutes, while a Thai kept trying to pay with her phone, I find it very annoying !.... 

  • So lots more  unneeded e-waste   and  expense for the customer because the banks can't keep their systems secured ?

  • The opposite I would have thought, the whole purpose is to stay secure using latest Android and iOS systems.

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  • Popular Post

Phone banking is a pain, there I was Again today waiting to pay with cash, and held up for five minutes, while a Thai kept trying to pay with her phone, I find it very annoying !.... 

  • Popular Post

So lots more  unneeded e-waste   and  expense for the customer

because the banks can't keep their systems secured ?

  • Popular Post
8 minutes ago, johng said:

So lots more  unneeded e-waste   and  expense for the customer

because the banks can't keep their systems secured ?

The opposite I would have thought, the whole purpose is to stay secure using latest Android and iOS systems.

23 minutes ago, brian69 said:

Phone banking is a pain, there I was Again today waiting to pay with cash, and held up for five minutes, while a Thai kept trying to pay with her phone, I find it very annoying !.... 

"A Thai".  "5 minutes".

  • Popular Post
6 minutes ago, Hamus Yaigh said:

the whole purpose is to stay secure using latest Android and iOS systems.

 

That's the operating system ,why are the banking apps not secure in and of them self.

  • Popular Post
8 minutes ago, Upnotover said:

"A Thai".  "5 minutes".

A "beb deow"  is often more than half an hour in my experience.

10 minutes ago, Upnotover said:

"A Thai".  "5 minutes".

would have been longer but another staff member had to open till.

  • Popular Post

Buy a new phone... Android 10 is an outdated version that has been end-of-life since 2023, meaning it no longer receives official security updates, leaving devices vulnerable to unpatched flaws. Good reason not is use old phones for mobile banking. 

2 hours ago, johng said:

So lots more  unneeded e-waste   and  expense for the customer

because the banks can't keep their systems secured ?

 

The operating system frequently receives security updates, Android 9 hasn't received security updates since ages.

Also apps are developed based on the Linux kernel of the Android operating system, so when apps receive updates they may not be compatible any more with older kernel versions

  • Popular Post
7 hours ago, CallumWK said:

 

The operating system frequently receives security updates, Android 9 hasn't received security updates since ages.

Also apps are developed based on the Linux kernel of the Android operating system, so when apps receive updates they may not be compatible any more with older kernel versions

Yes. So those who have old phones will be forced to buy new ones if they want to use a phone to get money at the ATM or pay with QR codes. 

  • Popular Post
5 hours ago, thesetat said:

Yes. So those who have old phones will be forced to buy new ones if they want to use a phone to get money at the ATM or pay with QR codes. 

 

Or use an ATM / debit card perhaps?

  • Popular Post
16 hours ago, johng said:

So lots more  unneeded e-waste   and  expense for the customer

because the banks can't keep their systems secured ?

Its the older phones that are not secured,  not the banks. A strong padlock is useless on an old rotting wooden door.

16 hours ago, Cabradelmar said:

Buy a new phone... Android 10 is an outdated version that has been end-of-life since 2023, meaning it no longer receives official security updates, leaving devices vulnerable to unpatched flaws. Good reason not is use old phones for mobile banking. 

Buy a new phone on 800tbht a month what planet are you on?

  • Popular Post
17 hours ago, johng said:

 

That's the operating system ,why are the banking apps not secure in and of them self.

Uhhh, 'cause apps rely on operating systems for security. Do you not understand the basics?

18 hours ago, brian69 said:

Phone banking is a pain, there I was Again today waiting to pay with cash, and held up for five minutes, while a Thai kept trying to pay with her phone, I find it very annoying !.... 

Last week in a 711 we had a similar delay of over 10 minutes. Even tried the patience of Thai customers who are generally patient in such situations. 

  • Popular Post
4 minutes ago, mikebike said:

cause apps rely on operating systems for security.

Says the people trying to force you to buy new equipment  while at the same time refusing to release updates for their equipment..and more recently removing the option/ability to root the device or unlock the bootloader and run a third party opensource updated OS's.

Just more money grabbing built in obsolescence,  removal of options and more e-waste IMHO.

21 hours ago, snoop1130 said:

Thai Mobile Banking apps will require iOS 14 and Android 10 from February 2026.

 

If you have an old smartphone then there will be a problem, but if you have a computer, laptop or tablet then it appears no problem!

 

Reference google:-

 

Yes, major Thai banks offer personal internet banking on computers through their websites. Customers can access services like checking account balances, paying bills, and transferring funds via a web browser on their PC or Mac. 

 

I have always used internet banking when I lived in Thailand, and now in Cambodia. No need for a smartphone which I cannot use.

 

No further comment from me.

  • Popular Post
2 minutes ago, Burma Bill said:

 

If you have an old smartphone then there will be a problem, but if you have a computer, laptop or tablet then it appears no problem!

 

Reference google:-

 

Yes, major Thai banks offer personal internet banking on computers through their websites. Customers can access services like checking account balances, paying bills, and transferring funds via a web browser on their PC or Mac. 

 

I have always used internet banking when I lived in Thailand, and now in Cambodia. No need for a smartphone which I cannot use.

 

No further comment from me.

The number of banks offering both phone and internet banking is decreasing and that trend will continue.

14 minutes ago, Burma Bill said:

 

If you have an old smartphone then there will be a problem, but if you have a computer, laptop or tablet then it appears no problem!

 

Reference google:-

 

Yes, major Thai banks offer personal internet banking on computers through their websites. Customers can access services like checking account balances, paying bills, and transferring funds via a web browser on their PC or Mac. 

 

I have always used internet banking when I lived in Thailand, and now in Cambodia. No need for a smartphone which I cannot use.

 

No further comment from me.

Unfortunately, Krung Thai Bank has discontinued its web browser support. All bookings only via smartphone. Safe with Android 15!

i had to upgrade my phone to contiue the SCB. App vI wii not contiue to keep upgrading my phone at the whim of banks

1 hour ago, johng said:

Says the people trying to force you to buy new equipment  while at the same time refusing to release updates for their equipment..and more recently removing the option/ability to root the device or unlock the bootloader and run a third party opensource updated OS's.

Just more money grabbing built in obsolescence,  removal of options and more e-waste IMHO.

Ok. You do not understand the basics.

  • Popular Post
1 hour ago, johng said:

and more recently removing the option/ability to root the device or unlock the bootloader and run a third party opensource updated OS's.

 

Are you joking about using a secure banking app on an open source OS?

19 hours ago, brian69 said:

Phone banking is a pain, there I was Again today waiting to pay with cash, and held up for five minutes, while a Thai kept trying to pay with her phone, I find it very annoying !.... 

Unfortunately, it's going to get worse.  I was in a restaurant last week that has signs on each table that the restaurant was cashless (credit card or bank app).  Another restaurant has also implemented a process of ordering with your phone (pay w/cc or bank app). They encourage you to use the app (not the waitress) by including discount coupons 50, 100,150 baht depending on order.  Makes all the "inconvenience" worthwhile. 

  • Popular Post
18 minutes ago, kimothai said:

Unfortunately, it's going to get worse.  I was in a restaurant last week that has signs on each table that the restaurant was cashless (credit card or bank app).  Another restaurant has also implemented a process of ordering with your phone (pay w/cc or bank app). They encourage you to use the app (not the waitress) by including discount coupons 50, 100,150 baht depending on order.  Makes all the "inconvenience" worthwhile. 

I simply wouldn't eat there, or eat it and tell them I forgot my phone :clap2:sound like the owners don't trust their staff with cash.

4 minutes ago, brian69 said:

I simply wouldn't eat there, or eat it and tell them I forgot my phone :clap2:sound like the owners don't trust their staff with cash.

As they say' "up to you" but I do love the discount coupons.  I think the cashless trend is only going to expand which will make "cash is king" less acceptable.  Personally, I'm not convinced this is a good thing, but time will tell.

21 hours ago, brian69 said:

Phone banking is a pain, there I was Again today waiting to pay with cash, and held up for five minutes, while a Thai kept trying to pay with her phone, I find it very annoying !.... 

Indeed, it won't be long before I withdraw all my money from the bank and go back to paying for everything in cash.

2 minutes ago, Peterphuket said:

Indeed, it won't be long before I withdraw all my money from the bank and go back to paying for everything in cash.

 

Yup. stuff it all in a mattress and hope nobody steals it while you are out.

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