Tried to withdraw 2,000 baht today only to find out my account has been frozen. (Bangkok Bank) I'm British. 

They told me  I have to get a residents certificate from my embassy. the UK does not give proof of resident for other countries. 

What can I do? 

Has anyone else been asked this? 

Depends what immigration office and of course you've given no details. If Jomtien get residents certificate there 300 baht

Get one from immigration

The Bangkok Bank told me it's nothing to do with immigration I need to obtain it from the UK embassy

3 minutes ago, salavan said:

The Bangkok Bank told me it's nothing to do with immigration I need to obtain it from the UK embassy

Staff training in Thailand leaves much to be desired.  Even management aren't well trained.  I used to deal with Bangkok bank for cash advances.  The last manager I dealt with at Bangkok bank didn't know why it failed one day.  I asked her to call the bank help line... that's when she found out management had cancelled that service.

14 minutes ago, gamb00ler said:

I asked her to call the bank help line

Which I suspect is the best advice for the OP.

50 minutes ago, salavan said:

The Bangkok Bank told me it's nothing to do with immigration I need to obtain it from the UK embassy

 

They are mistaken, your Embassy doesn't know anything, immigration do

12 minutes ago, ukrules said:

 

They are mistaken, your Embassy doesn't know anything, immigration do

That's correct I could be on the moon for all the UK embassy knows they don't know and they don't care so how could they give proof of residency

36 minutes ago, salavan said:

That's correct I could be on the moon for all the UK embassy knows they don't know and they don't care so how could they give proof of residency

 

Yeah, I don't get it at all. At one point in the past they may have rubber stamped proof of address documents but proving the address tends to rely on things like bank statements or immigration documents - or simply a lease / rental agreement with your name on it.

 

To renew my passport I used an agent and they created a new lease document between my Mrs and me which listed the address - they needed a proof of address for that - which is a bit weird - what do they care where I live ?

Also when I KYC'd with a whole bunch of foreign crypto trading companies some 7 or 8 years ago they wanted a proof of address - I changed the address on my bank statement to English, had 3 months of statements printed out and sent that - more than good enough.

So the bank is often the ultimate proof of address or a lease. It makes little sense for an Embassy to become involved in any way.

2 hours ago, salavan said:

Tried to withdraw 2,000 baht today only to find out my account has been frozen. (Bangkok Bank) I'm British. 

They told me  I have to get a residents certificate from my embassy. the UK does not give proof of resident for other countries. 

What can I do? 

Has anyone else been asked this? 

A friend was asked for the same: Bangkok Bank wanted a certificate of residence from his embassy, when he wanted to open a new FD account.

Of course,  there is no such thing. 

So, no FD.

 

They didn't freeze his savings account,  though.  

 

Where's your BBL branch & what visa are you on? You could try giving them a copy of your ap't lease.