Thai bank refuses to compensate foreigner

[webfact]

Bank refuses to compensate
The Nation

BANGKOK: -- A Myanmar man filed a complaint with journalists at the Police Crime Suppression Division yesterday that a friend had stolen his personal documents to apply for a new ATM card and allegedly made off with his Bt76,000 in savings. He said the bank refused to compensate him for the lost money.

This was despite the court's previous ruling penalising his friend Maung Maung, 25, for the crime, victim Ar You Zaw Htay, 30, said.

Atchariya Rungrattanapong, president of the Club for Justice who accompanied the victim, said Htay found that his passport, Bt1,000 in cash and bank savings account book had been stolen from his Samut Prakan home in June and filed a police complaint.

This led to the arrest of his friend Maung Maung, who had used these documents to apply for an ATM card to withdraw the victim's savings.

Htay said the bank was responsible for allowing another person to apply for an ATM card and steal his money, but the bank refused to compensate, he said.

Source: http://www.nationmultimedia.com/national/Bank-refuses-to-compensate-30245548.html


-- The Nation 2014-10-16

[kalbo123]

And the name of the bank is?

Cowards at the Nation!

[ukrules]

Don't banks have insurance to cover this kind of fraud ?

It's up to the bank to secure their systems and they should never blame the innocent customer for their own failings.

Oh, I see - he's from Myanmar.....

[NongKhaiKid]

I can see the bank's point of view about false I/D being presented.

Don't all foreigners look the same ?

[Chang_paarp]

Don't banks have insurance to cover this kind of fraud ?

In Thailand??

Nothing to do with the victim being from Myanmar. This lack of security is one reason to reduce your exposure to Thailand, none of the banks will compensate for this type of incident.

[jaltsc]

"He said the bank refused to compensate him for the lost money."

The standard Thai mantra; "Not our fault. Someone else's fault. We never make mistakes. If you didn't want to lose your money, you should not put it in bank."

Imagine how many people would go into shock if they actually admitted that they made a mistake and were willing to compensate the customer. But that would require growing a pair.

Edited October 16, 2014 by jaltsc

[robsamui]

Muang Muang - wasn't he on Koh Tao recently?

[stickyrice2000]

Hello Bank! You should never allow anyone else except the account holder to process the transactions. If the account holder is not there personally to sign off on the documents, you should say 'sayonara' to non-account holders. This is Bank 101.

[daveAustin]

Banks are the real crooks, the scourge of the monetary system, and Thai banks are king of the pit.

[Lupatria]

Give a man a gun and he can rob a bank. Give a man a bank and he can rob the world.

[ggt]

This is bank robbery...in reverse...the bank is robbing the individual...should definitely be held accountable for their colossal screw-up...

[chainarong]

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Banks are the real crooks, the scourge of the monetary system, and Thai banks are king of the pit.

I tend to agree , after 2 lost most of my life savings through dodgy investments aha-la 2008 and no compensation

[worgeordie]

Banks,Lawyers and Politicians,you cannot trust any of them,

bandits without masks,

regards Worgeordie

[mberbae]

In Thailand, the foreigner will never get Justice if a Bank errors. My ATM card was skimmed and being used in Russia while I was still ussing the card in Chiang Mai.

After I noticed the stolen transactions, I went to the bank and asked them if their internal Security did not notice transactions from the Same card being made in Russia AND Chiang Mai at the same time ? They do NOT have that kind of sophistication.

[godden]

I thought the idea of a passport was for identification , bank should shoulder the blame and pay the man.

[Yann55]

Banks are the real crooks, the scourge of the monetary system, and Thai banks are king of the pit.

So you mean I'm keeping my money in the pit of the scourge of the crooks ?

[lvr181]

Ever tried to extract hens teeth?

My apologies to those whose first language is NOT English.

[Yann55]

Banks,Lawyers and Politicians,you cannot trust any of them,

bandits without masks,

regards Worgeordie

Oh but they do have a mask : the Mask of Honesty.

[bristolgeoff]

for my bank acc I have to show passport and bank book to renew a new atm card next year.without any of this I get zip,and no one get the money except the bank

[Yann55]

In Thailand, the foreigner will never get Justice if a Bank errors. My ATM card was skimmed and being used in Russia while I was still ussing the card in Chiang Mai.

After I noticed the stolen transactions, I went to the bank and asked them if their internal Security did not notice transactions from the Same card being made in Russia AND Chiang Mai at the same time ? They do NOT have that kind of sophistication.

OK they didn't notice the absurdity of the double location, and that's crazy indeed.

But you don't mention whether or not they refunded the money spent with the fake card in Russia.

Did they cover those illegal transactions or not ? If not, what bank is that ? I'm sure a lot of people here would be interested to know... thanks !

[cup-O-coffee]

There has to be something here not being told. If it were this easy for the banks to pull this and get away with it, then they would be doing it a lot. I'll have to withhold my opinion about the bank until there are more details about these two men, their background, etc.

Thais will avoid reporting a good, truthful story if they even think for a moment that something said or typed will may offend another... which is why Thai reporting is the stench of reporting. Something here is missing.

[pkspeaker]

IT IS someone else's fault, DONT LET YOUR 'FRIEND' steal your document's, it's that simple.. with all the fraud in this country, how the fk does the bank know you and your friend arn't simply working together?..

I keep track of all my passbooks, if i loose an atm card, i cancel it immediately .. this guy was careless and it was HIS friend that did this to him, it's not the banks falt, the rest of us do not want to 'pay' for people who are careless by way of additional fees and additional insurance charges so we can help friends commit fraud.

"He said the bank refused to compensate him for the lost money."

The standard Thai mantra; "Not our fault. Someone else's fault. We never make mistakes. If you didn't want to lose your money, you should not put it in bank."

Imagine how many people would go into shock if they actually admitted that they made a mistake and were willing to compensate the customer. But that would require growing a pair.

[Orac]

Would be useful to see pictures of the two guys concerned along with the passport photo.

[animatic]

They allowed someone with the right documents but the wrong PICTURE, on them to take all the mans savings.

The BANK dropped the ball when they gave someone with improper identification a bank card.

SUE THE BASTARDS. Yeah and NAME THEM too.

[ray23]

Credit card theft is so easy, when is the last time any clerk asked to see more then the plastic, Unless these two guys look one heck of a lot alike Asian to Asian, the card should not have been issued ion the first place.

It 78K baht to file a Court Case and get the money back, 60K in filing fees and a few years of waiting to get to court. The bank knows he can't do that, just had all of his savings stolen. You can bet if they they were dealing with someone who could fight back things would go easier.

Does that consumer protection agency still exist?

Seems like the only hope for this guy..

[hansgruber]

Self immolation might get their attention.

Sent from my LG-D858

[Pib]

Wonder how long Maung Maung practiced the victim's signature before applying for the ATM card...practice makes perfect.

[VINCENT2012]

Banks are the real crooks, the scourge of the monetary system, and Thai banks are king of the pit.

exactly i agree 100% with that, and all government use banks to controll people masivly worldly....people stupidly give their own money to the bank all the time....it is an error.....keep your money at home , dont be afraid, pay in cash and break the bank system ..this is the only way to restablish the balance.

these people are thief...!

.in spain this week they find some 80 top selected people from the bank "caja madrid "who has been rescue by the spanish government for milions of euros, manage to spend with extra very personal credit cards 11 millions of euros in privat stories.

the incredible thing is that it is normal that this people get an extra money for their good job and everybody new and accept these situation, during that time others pay tax to resolve the country sinking.

[Greer]

IT IS someone else's fault, DONT LET YOUR 'FRIEND' steal your document's, it's that simple.. with all the fraud in this country, how the fk does the bank know you and your friend arn't simply working together?..

I keep track of all my passbooks, if i loose an atm card, i cancel it immediately .. this guy was careless and it was HIS friend that did this to him, it's not the banks falt, the rest of us do not want to 'pay' for people who are careless by way of additional fees and additional insurance charges so we can help friends commit fraud.

"He said the bank refused to compensate him for the lost money."

The standard Thai mantra; "Not our fault. Someone else's fault. We never make mistakes. If you didn't want to lose your money, you should not put it in bank."

Imagine how many people would go into shock if they actually admitted that they made a mistake and were willing to compensate the customer. But that would require growing a pair.

What???!

You are seriously saying that the BANK who have processed a fraudulent application for the ATM card, based on a stolen passport (the photo in the passport could not match the person presenting it unless they were identical twins), and despite the fact that the actual account holder did not sign the application (the signature on the application is very unlikely to have matched the one on the banks records), and it is the FAULT OF THE VICTIM?

Ridiculous!

[ratcatcher]

Muang Muang - wasn't he on Koh Tao recently?

No, that was Maung Maung and he was probably spending his ill gotten gains.